Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,126 Reviews)
Rating breakdown 20,126 reviews
5 Stars
17,271
4 Stars
2,182
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,098 out of
1,274)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
A disappointing upgrade
on December 5, 2025
Posted by: Santi13
[This review was collected as part of a promotion.] The only thing about this phone thay felt like an upgrade was The galaxy AI, its far better than iphones. But besides that I wish I would've just waited for the next galaxy to come out, and I meant the 27, cause the 26 seems like a big disappointment aswell
Value
3
Response from Samsung USBy R&R Team, December 8, 2025
Hi there Santi13, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhancements made to Galaxy AI. We have provided a link to the complete manual for your device to assist you with additional capabilities and best aligning the settings to your preferences. We have also shared a link to the Samsung Support Team if you have questions about your device. We hope you'll reach out to us again in the future if you have additional feedback on features you would like to see in future generations. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best I've ever used.
on December 5, 2025
Posted by: Azika2110
[This review was collected as part of a promotion.] AI Samsung simply helps a lot in many ways.Very best app
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I adore my 25 Ultra
on December 5, 2025
Posted by: GrimLady
[This review was collected as part of a promotion.] This is the best phone I have ever owned. I can quickly switch between screens and manage everything efficiently. My favorite part is screenshots, I screenshot everything. It's been wonderful to not only be able to write legible on the screenshots, but the new circle to search has been a life saver. I don't have to think of keywords or an accurate description of the thing I need to Google, now I just circle it on the picture and get exactly what I need. I've used circle to search on a zoomed in picture of a bug I didn’t want to get too close to. The bug was harmless, by the way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Enjoying samsung galaxy 25 ultra
on December 5, 2025
Posted by: Vee2See
[This review was collected as part of a promotion.] I'm still exploring AI, the speed of switching between apps. The smoothness and color is perfect. Camera-pictures are very clear. I have had this phone for about 6 months now and I am still enjoying my 25 ultra. I must say I have been a galaxy phone user for many years now and there's nothing bad to say. Thank you samsung for improving galaxy series over the years. Although I do try not to upgrade every year. Looking forward to upgrading my galaxy watch and galaxy ear buds to the most recent one very soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 Ultra
on December 5, 2025
Posted by: Josephk
[This review was collected as part of a promotion.] I love the brightness of my screen the battery life the galaxy AI feature of deleting things off a photo I love everything about my phone I have used nothing but Samsung Galaxy phones for the last 10 years
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The total package
on December 5, 2025
Posted by: GalaxyBuds3Pro
[This review was collected as part of a promotion.] The incredible Galaxy AI of this phone is so supportive in all of the creative work that I have done.
I researched extensively before choosing my next phone I had an s24 before that I had a fold I was torn between getting the new fold and the s25 and I am so glad that I chose this phone.
Everything that I do with this phone is amazing it is super fast it takes absolutely amazing photos and I can automate everything that I want to do.
I researched extensively before choosing my next phone I had an s24 before that I had a fold I was torn between getting the new fold and the s25 and I am so glad that I chose this phone.
Everything that I do with this phone is amazing it is super fast it takes absolutely amazing photos and I can automate everything that I want to do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great photo and Great phone
on December 5, 2025
Posted by: Eatzamil8
[This review was collected as part of a promotion.] I use my phone almost every steaming movies games shopping
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had thus far
on December 5, 2025
Posted by: Teddy35
[This review was collected as part of a promotion.] From the specs to the updates, this has to be the best multi purpose smartphone device I have ever used since cellphones were introduced! Adding Galaxy AI makes this by far the greatest, most valuable, device I own.
Value
5
Written by a customer while visiting Samsung US