Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,231 Reviews)
Rating breakdown 27,231 reviews
5 Stars
23,344
4 Stars
3,018
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Galaxy S25 Ultra
on June 6, 2025
Posted by: Panh83
[This review was collected as part of a promotion.] I've had the S25 Ultra for a few months now. The cameras are still amazing with this model. The Galaxy AI is great for editing pictures. The translate feature gets used a lot since I watch Japanese anime and also want to see translations in manga. Battery life is about the same as the S23 Ultra. You can tell the phone is faster as well. The only downsides are 1. For some reason the first time I updated it, it would not update unless I connected it to a computer that I had downloaded smart switch to. I only had this issue for the first system update. 2. The S pen is not bluetooth. Overall, I still give this 5 stars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Could be a Great Phone If It Would Stop Crashing
on June 6, 2025
Posted by: Zach
Expertise:Intermediate
Verified Purchase:Yes
I'm sure the phone itself is excellent, however, it keeps randomly turning itself off or restarting and everything I have tried seems to be failing in terms of finding a solution. Therefore, currently my experience with this phone could only be 2 stars as it can not be relied upon.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, June 6, 2025
Hey Zach, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you troubleshoot the crashing you mention experiencing with your device, and we have provided al ink to an article to assist you at your convenience. We have also shared a link to the Samsung Support Team and warranty information if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on June 6, 2025
Posted by: Kana88
[This review was collected as part of a promotion.] Picture clear, great quality. Fast processor. I like how the pictures look clear and neat. The length of the phone is good. The apps work super fast and doesn't crash.
Value
5
Written by a customer while visiting Samsung US
Posted by: Sapp
Verified Purchase:Yes
Great phone...fast great camera multitasking with this phone is a breeze
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing picture quality
on June 6, 2025
Posted by: Borntime
[This review was collected as part of a promotion.] Galaxy AI is helpful in navigation .I have struggled to figure out things in the past this feature has fixed that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on June 6, 2025
Posted by: RAZORDI
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is not just a smartphone—it's a next-generation powerhouse that blends performance, intelligence, and style into one stunning device. From its sleek design to the jaw-dropping camera system and cutting-edge Galaxy AI features, this phone is built to elevate your everyday life.
✨ What I Love Most:
Galaxy AI makes everything smarter—whether I’m summarizing meeting notes, translating live conversations, or enhancing photos with one tap. It’s like having a personal assistant in my pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 6, 2025
Posted by: Dirkdiggler
[This review was collected as part of a promotion.] The S25 ultra has been an awesome phone. It's smart, intuitive and all around easy to use . Meets my everyday needs to communicate nd organize between finances, events, nd just good old fashion person to person communication. The AI has been great to help me find exactly what I'm searching for or how to operate something on the phone. There are tons of features on the phone implemented to make multitasking easy nd improve day to day operation.... all in all so far if say 5 out of 5 stars
Value
5
Written by a customer while visiting Samsung US
Posted by: Carlos
from Texas
Expertise:Intermediate
Verified Purchase:Yes
This phone is a great phone is great. The speed, and capability far exceeded my expectations.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US