Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
An Awesome Galaxy Ai Device
on June 11, 2025
Posted by: InLoveWithGalaxy
[This review was collected as part of a promotion.] multi-step requests across different applications with natural language commands. Other notable AI features include improved photo editing capabilities, such as Generative Edit and Portrait Studio, as well as a more intelligent Now Brief and better search functionality within the phone's settings and Gallery app.
Cameras
The S25 Ultra maintains the impressive camera system of its predecessor. The key upgrade is a 50MP ultrawide lens, up from 12MP. This enhancement provides greater detail and vividness, especially in macro shots. The main 200MP camera and telephoto lenses continue to deliver excellent results, with improved processing leading to more accurate skin tones and better low-light performance. The addition of features like 10-bit HDR video recording by default and Log mode for professionals further enhances the S25 Ultra's video capabilities
S Pen
The integrated S Pen remains a key differentiator of the Ultra series, offering a range of functionalities for note-taking, drawing, and precise interactions. However, Samsung's decision to remove Bluetooth Low Energy support, which eliminates remote control features like acting as a camera shutter or media playback controls, has been a point of contention for some users.
Battery
The S25 Ultra houses a 5,000mAh battery, similar to the S24 Ultra, but the more efficient Snapdragon 8 Elite chip leads to improved battery life, with many users reporting over a full day of heavy use. While 45W wired charging is supported,
❤️'em
Cameras
The S25 Ultra maintains the impressive camera system of its predecessor. The key upgrade is a 50MP ultrawide lens, up from 12MP. This enhancement provides greater detail and vividness, especially in macro shots. The main 200MP camera and telephoto lenses continue to deliver excellent results, with improved processing leading to more accurate skin tones and better low-light performance. The addition of features like 10-bit HDR video recording by default and Log mode for professionals further enhances the S25 Ultra's video capabilities
S Pen
The integrated S Pen remains a key differentiator of the Ultra series, offering a range of functionalities for note-taking, drawing, and precise interactions. However, Samsung's decision to remove Bluetooth Low Energy support, which eliminates remote control features like acting as a camera shutter or media playback controls, has been a point of contention for some users.
Battery
The S25 Ultra houses a 5,000mAh battery, similar to the S24 Ultra, but the more efficient Snapdragon 8 Elite chip leads to improved battery life, with many users reporting over a full day of heavy use. While 45W wired charging is supported,
❤️'em
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra Performance
on June 10, 2025
Posted by: Drewski214
[This review was collected as part of a promotion.] I use my phone for almost every facet of my daily routine. I have my check in portals from work that I can access anywhere thanks to the great ultrawide antenna connectivity. I game alot on my breaks and down time. Galaxy AI has been a game changer for my tasks as well as scheduling and messaging. The battery lasts all day and I can't think of any phone that I would choose over my S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Posted by: Donnie
from Spring Hill, FL
Expertise:Intermediate
Verified Purchase:Yes
I really wish I hadn't traded my S24 Ultra for this phone. What a let down. Issues with the SPen....problems with earbuds. What a disappointment.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, June 11, 2025
Hi Donnie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device and accessories are to you and seeking specific functionality. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided links to the full device manual to highlight the hand gestures and voice commands that can be used with your device, and the Samsung Support Team to offer one on one guidance. We have also provided a link to an article to help you with the Bluetooth connection of your device. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy set up
on June 10, 2025
Posted by: Dahlia
[This review was collected as part of a promotion.] I'm excited for Samsung AI! It truly makes tasks easier, saving time. I know I'm not using it to its full potential, yet.
This phone was super easy to set up and transfer everything from my Galaxy 22!
The camera is awesome! Got an excellent picture of tonight's Strawberry Moon 🌙
This phone was super easy to set up and transfer everything from my Galaxy 22!
The camera is awesome! Got an excellent picture of tonight's Strawberry Moon 🌙
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features, and the meta ai is out amazing
on June 10, 2025
Posted by: Purpleraindrops317
[This review was collected as part of a promotion.] Has great features, and the galaxy ai is out of this world. Best phone on the market.
Value
5
Written by a customer while visiting Samsung US
Posted by: Andre
Verified Purchase:Yes
Awesome phone! Very responsive. I would recommend 100%
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Matt M
from Reno, NV
Expertise:Expert
Verified Purchase:Yes
Personally I love having the flat screen back, Curved edges were the bane of my enjoyment with how finicky they got with screen protectors. Internally this thing's a beast, way more snappier and responsive than my previous S22 Ultra.
Great phone if you're able to get in when a good trade-in offer is up, otherwise I'd wait until news about the S26 Ultra drops to see if that offers anything substantially further than what the S25 has to offer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 galaxy has awesome features
on June 10, 2025
Posted by: Emanon
[This review was collected as part of a promotion.] Galaxy AI is awesome... extremely easy to use. Phone synced with old phone easily.
Value
5
Written by a customer while visiting Samsung US