Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
This phone is amazing
on June 12, 2025
Posted by: Tk3490
[This review was collected as part of a promotion.] Galaxy ai has made using my phone so much easier. My phone is fast, effiencient and overall amazing, this phone has been vital to my life, I couldn't be happier to have such a great device, the galaxy s25 ultra is the way to go, and if you dont have it, get one asap
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love my Ultra!
on June 12, 2025
Posted by: Peterk02126
[This review was collected as part of a promotion.] I absolutely love my Ultra and the updates Samsung has made from the 24 Ultra I had before. It's faster, better looking and more comfortable to hold.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but Glitches
on June 12, 2025
Posted by: MrWaffles
[This review was collected as part of a promotion.] Great phone never had any issues using Samsung phones however if you have roughly 15 apps or more open the phone slows down drastically and I have had it where it freezes up entirely I typically have 5 apps open but there has been a few times where I have had tops 20 open at one time in the background.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, battery too small
on June 12, 2025
Posted by: BobW
I like the phone a lot, but Samsung is falling behind in the battery race. Their obsession with making thin phones leads to continuously inadequate batteries. I'll see what happens on the S26, but I think after 10 years I might give up on Samsung's superior software and jump to Oneplus because of their battery improvements.
Response from Samsung USBy R&R Team, June 13, 2025
Hi there BobW, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important lasting battery with your device is to you every day. The intelligent nature of the battery means it should maximize after a short period of usage and adjustment to your specific consumption. We have provided links to troubleshooting guides if this is not your experience. We have also shared a link to the Samsung Support Team if you ever believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone but still has a few issues
on June 12, 2025
Posted by: Tturbocar
[This review was collected as part of a promotion.] The phone is absolutely stunning. Fast and the pictures are amazing. The screen is gorgeous without a doubt. The only real reason I give it 4 out of 5 are two reasons. One the phone still likes to eat up all the battery very quickly if you have it at the best settings. I have to put my phone in lower performance mode and shut off most programs to make it though the day and I shouldn't have too. The Galaxy AI never cease to amaze me. Helps out with my pictures and day to day tasks. And finally the colors. Not on Samsung but T-Mobile. Wish they got the all black phone instead of a half black phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on June 12, 2025
Posted by: ISGIONOTGEO
[This review was collected as part of a promotion.] Galaxy ai is awesome I love the new s25 ultra everything is better I had 21ultra and its a big change will definitely keep for 2 years and change at 27 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 12, 2025
Posted by: WildBill
[This review was collected as part of a promotion.] The software is unbelievable.It is very fast and it is so much better than my old device ilove.
The stylist and the feel of the phone is great as well.Just the right size not too big not too small
The stylist and the feel of the phone is great as well.Just the right size not too big not too small
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is Perfect
on June 12, 2025
Posted by: Vee087
[This review was collected as part of a promotion.] I love the Galaxy AI on this device. The screen is big enough for me to watch movies and play games.
Value
5
Written by a customer while visiting Samsung US