Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Enjoying the upgrades (from S23 Ultra)
on June 15, 2025
Posted by: SpikeDaDawg
[This review was collected as part of a promotion.] Galaxy AI is great! Enjoying the ability to translate on screen.
The camera quality is amazing! I've been taking lots of pictures on our vacation. Everyone was impressed with the picture of the sunset from the sunset cruise we went on.
Also, as a person in an interracial couple, cameras usually white balance to one of us (one of us is extremely dark, or one of us is extremely bright). This phone balances our pictures perfectly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It works great leaning new things everyday.
on June 15, 2025
Posted by: S25Ualtra
[This review was collected as part of a promotion.] Watching movies playing games is always great on this phone. This device is fast and I live the AI features. Camara quality is awesome zoom in and zoom out works great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really interested in the AI features
on June 15, 2025
Posted by: Br0kenPsych3
[This review was collected as part of a promotion.] The activation, tutorials, and transferring of my old phone data to the new phone seemed exceptionally easy. It was possible to go through several walk-throughs of new features while the transfer took place, which was nice. It's a lot, but seemed easy. I'm pretty sure I activated all of the Galaxy AI features and I am really hoping they can help me become more organized. I use my phone quite a lot in order to keep both work and home responsibilities on track, or at least try to. I think the newer features can up the game nicely.
I am very much into photography and I'm also interested in exploring the AI assistance in the content creation area.
I am very much into photography and I'm also interested in exploring the AI assistance in the content creation area.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hi there Br0kenPsych3, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you found the inital setup and usage of your device to be smooth and easy. We have provided a link to the full device manual to help you further align the settings to your preferences and discover additional features that may enhance your overall experience. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Love there are no edges. Wish pen still took pics
on June 15, 2025
Posted by: Lauralyn
[This review was collected as part of a promotion.] I love this phone. I am extremely happy that the "edges" are finally. I really wish the pen could still be used to take pictures by clicking the side button on the pen. I was extremely disappointed they got rid of that. The battery life is just as great as the S22 Ultra that I owned before upgrading to the S25 Ultra, and was also just a great phone overall.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there Lauralyn, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that the redesigned appearance and functionality of your device are mostly pleasing for your usage. We have provided a link to the full device manual that will help you with the hand gestures and voice commands you can use with the camera of your device. We havealso shared a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 15, 2025
Posted by: Ilirus
[This review was collected as part of a promotion.] Great AI phone, the mos powerfull in the market so far, please read review for the phone down below
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⭐⭐⭐⭐⭐ Review: Samsung Galaxy S25 Ultra – A True Powerhouse
I've been using the Samsung Galaxy S25 Ultra for a few weeks now, and I have to say—this phone is a beast in every sense.
✅ Design & Display:
Samsung has refined the Ultra series beautifully. The S25 Ultra looks sleek and premium with its matte finish and slim bezels. The 6.9-inch Dynamic AMOLED 2X display is absolutely stunning—bright, vibrant, and ultra-smooth with its 144Hz refresh rate. Whether you're watching videos, gaming, or just scrolling, it feels incredibly fluid.
📸 Camera System:
The quad-camera setup is next-level. The 200MP main sensor delivers exceptional detail, even in low light. The new AI-powered zoom (up to 100x) is surprisingly good and much more stable than before. Portraits, night shots, and 8K video recording all shine.
⚡ Performance:
Powered by the Snapdragon 8 Gen 4 (or Exynos 2500, depending on region) and 12–16GB of RAM, this phone handles everything effortlessly. No lag, even with heavy multitasking or gaming. The new One UI
Sure! Here's a sample review for the Samsung Galaxy S25 Ultra that you can use or modify as needed:
Sure! Here's a sample review for the Samsung Galaxy S25 Ultra that you can use or modify as needed:
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⭐⭐⭐⭐⭐ Review: Samsung Galaxy S25 Ultra – A True Powerhouse
I've been using the Samsung Galaxy S25 Ultra for a few weeks now, and I have to say—this phone is a beast in every sense.
✅ Design & Display:
Samsung has refined the Ultra series beautiful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product was great except some software bugs
on June 15, 2025
Posted by: Munnaa
[This review was collected as part of a promotion.] The phone handles daily tasks very smoothly. The overall user experience is quite positive, I am enjoying using it. However, I was a bit disappointed to find that certain apps that were installed was hard to locate even with the search i need to go the google store and click those apps to open it .in my case it was a shopping app and an authenticator app. Other than that, it's a great phone. The AI was very good helping me for my daily use the search results were better.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there Muunnaa, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are overall pleased with the usage and features of your device. We have provided a link to the full device manual to help you adjust the layout of the applications of your device. We have also provided a link to the Samsung Support Team to assist you with any questions you have about your phone or any of your Samsung products. Thank you forbeing a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on June 15, 2025
Posted by: MONIQUENATOR
[This review was collected as part of a promotion.] This phone has an amazing picture quality. Didn't believe the ads before until I took a picture if my own!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Another failure.
on June 15, 2025
Posted by: PianoMan
Expertise:Intermediate
The reason I started purchasing Samsung products was because they WERE a highly innovative manufacturer that offered unique concepts, amazing quality, and packed so many features into their flagship phones it was impossible to get bored..
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, June 16, 2025
Hey PianoMan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that updates to the device and overall functionality can cause frustration as you adjust your usage to the updated features. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full device manual to help you discover and align all of the amazing features in to your usage. We have also provided a link to the Samsung Support Team if you are interested in exploring digital cloud based storage expansion that has the added benefit of access to your media in across all of the devices in your ecosystem. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US