Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
S25 Ultra – AI Magic with a Side of Drama 😉
on June 15, 2025
Posted by: AndiAndroidLover
[This review was collected as part of a promotion.] I’ve had the Galaxy S25 Ultra for a bit now, and honestly? I’m kinda obsessed. The screen is 🔥 — crisp, bright, buttery smooth. Everything just looks better on it (including me 📸). The camera is insane, and the Galaxy AI tools? 👏 Surprisingly useful. I didn’t think I’d care, but now I’m over here having my phone summarize articles and magically clean up photos like some techy little wizard 🧙♂️.
Now for the real talk: every once in a while, it just… freezes. 😐 Not during anything major — just random “I need a moment” vibes. I’ll be opening an app or scrolling, and boom — it pauses like it's rethinking its life. Not a dealbreaker, just one of those "sigh, okay babe” quirks. 🙃
Despite that, I adore this phone. It’s sleek, smart, and makes my chaotic little life feel more put together than it actually is. When it’s on its game (which is most of the time), it feels like magic in my hand ✨📲.
Would I recommend it? Yep. Just know it’s a genius with a hint of drama — like most of us, honestly 💁♀️.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there AndiAndroidLover, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are so pleased with the features and capabilities of your device. If you are experiencing that occasional stuttering you mention, we recommend adjust the refresh rate of your device by using the settings app, under display, adjusting the motion smoothness from standard to adaptive. We have also provided a link to a troubleshooting guide to assist you further, as well as to the Samsung Support Team to offer additional assistance if this continues. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome. It has a wonderful battery.
on June 15, 2025
Posted by: Bamablonde6
[This review was collected as part of a promotion.] I love all the camera pro features, it has tons of great storage, and I love the new Galaxy AI. I chose the ultra because I love a stylus and I'm a student.
10 out of 10
10 out of 10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The Samsung Galaxy S25 Ultra is pushing boundaries
on June 15, 2025
Posted by: Lee1977
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is pushing boundaries with its AI-powered features, making everyday tasks smoother and more intuitive.
With One UI 7, the Galaxy S25 Ultra adapts to your habits, making your phone work smarter for you. It’s not just a smartphone—it’s an AI-powered companion that learns how you like to use it. Pretty cool, right?
With One UI 7, the Galaxy S25 Ultra adapts to your habits, making your phone work smarter for you. It’s not just a smartphone—it’s an AI-powered companion that learns how you like to use it. Pretty cool, right?
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there Lee1977, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are thrilled with the enhanced features and capabilities of your phone, especially Galaxy AI. We have provided a l ink to the Samsung Support Team to offer one on one assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
I love the features on my phone
on June 15, 2025
Posted by: 2muchsoutherncharm
[This review was collected as part of a promotion.] The resolution is out of this world this galaxy AI is great I really love this sleek phone design and show it off when ever I get a chance
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hi there 2muchsoutherncharm, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the resolution and overall design of your device, and finding the features of Galaxy AI to be such a great value added. We hope you'll reach out to us again in the future at any time with questions or additional feedback about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my new Samsung S25 Ultra
on June 15, 2025
Posted by: Jmoore76
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the ultimate phone. The ram memory and storage allows me to download everything I need for my busy lifestyle. The durability of the phone itself is what initially caught my eye, as I work in construction, and im in dirt, mud and water alot. I've literally dropped my phone in muddy water, found it, rinsed it off then took amazingly clear pictures of the job site for the company I work for. When im at home, I can listen to music, watch movies, play games or chat with friend and family. My kids love using the new Gemini AI feature for help with their homework, drawing pictures and even writing stories. Gemini AI is still in its infancy but it learns fast and is a great tool for referencing, taking notes and getting some feedback on simple ideas. The battery life of this phone is phenomenal. Im on it all day, checking/ sending emails and messages. Taking and making calls. And at home in the evenings im checking my stocks or playing games until i go to bed and all that on a single charge. Ive never had to stop during the day to charge it. Overall ,the Samsung Galaxy S25 Ultra is an amazing tool in today's hustle and bustle. Its not overpriced like some of the phones I've owned. This phone is stylish, durable, very user friendly and worth every penny I paid. I've yet to see a better phone on the market. Keep up the great work Samsung and thank you for simplifying my life with such an awesome product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I just swapped my S23 Ultra 5G for the S25 Ultra 5
on June 15, 2025
Posted by: Mickie04
[This review was collected as part of a promotion.] Me and my wife swapped the S23 Ultra 5G for the S25 Ultra 5G we have always been Samsung and are well familiar with Samsung's operating system my daughter has her Samsung table too
Value
5
Written by a customer while visiting Samsung US
Posted by: Misty
Verified Purchase:Yes
It's decent. Not trying to complain, but I'm just a tad bummed. I miss a few features my s9 had (I used them frequently), most missed is the heart rate, o2 from the app using sensor in the back of the phone. I bought a gear 2 back when I got my s9 and I'm not a fan of touching my watch for it to light up or shaking my wrist (not at my job). The watches are HUGE/clunky (look like a man's watch except for color) , and plastic (can't wear plastic and sweat in the slightest, rash up the entire extremity into the shoulder the watch is on - all of my watches are metal). If the watches were thin and slender, women's timex style, so they didn't get get caught in things at work, maybe i could give it a try with putting a metal band in it. I get it though, that technology not able to be in something so thin. I guess I'm saying the s25 functions great, great battery life, great pictures, overall clarity on reading etc., all super (no issues that way), I just miss some functions the s9 had (my phone is my daily planner, heart rate/o2 checker, alarm etc eliminating the need for all of the extras to lug around). It was nice.
I would recommend this to a friend!
Features
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features for Work
on June 15, 2025
Posted by: ColtoniusRex
[This review was collected as part of a promotion.] Galaxy AI has been wonderful concerning streamlining information and getting me answers to every question I ask.
The highlight of the phone has definitely been the s-pen. The active note taking has done wonders for my ADHD
Value
5
Written by a customer while visiting Samsung US