Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,227 Reviews)
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Camera not as good as S23U, not sure why
on June 18, 2025
Posted by: Bdawg
from Chicago
Expertise:Intermediate
S23 ultra trade, I really liked that phone but the battery was getting worse. S25ultra so far has been mixed. The camera seems to be not as good. My images as are grainy, I cant seem to take a picture without a streak or movement, the s23 took photos like a pro, why is this one struggling so much?
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, June 18, 2025
Hey Bdawg, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding features and capabilities of your new device that you are finding enjoyable. We have provided a link to an article to help you with the clarity of your device, and another to highlight the different features and settings of your camera. Lastly, we have provided a link to the Samsung Support Team to offer assistance if this experience continues or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Everyone will be jealous
on June 18, 2025
Posted by: House4lyfe
[This review was collected as part of a promotion.] It was time for me to finally upgrade my phone. I was using an old Motorola. I have always wanted a galaxy phone and decided to bite the bullet and go for the s25 ultra. I have been loving every single second with it. SOOO many cool features and technological advances. The AI it has within also blows me away. I still learn new tricks with it:)
Don't hesitate on the s25 ultra. I promise you will not be disappointed
Don't hesitate on the s25 ultra. I promise you will not be disappointed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beauty and brain
on June 18, 2025
Posted by: Kykyhandsome
[This review was collected as part of a promotion.] Samsung has refined the S25 Ultra's design with a more ergonomic approach. The device now features a titanium frame with rounded corners, reducing its weight to 218g and thickness to 8.2mm, enhancing comfort during prolonged use. The 6.9-inch Dynamic AMOLED 2X display boasts a QHD+ resolution and a peak brightness of 2600 nits, ensuring vibrant visuals even under direct sunlight. Protected by Corning Gorilla Glass Armor 2, the screen offers improved durability against scratches and drops .
Under the hood, the S25 Ultra is powered by the Snapdragon 8 Elite processor, delivering a 37% faster CPU and 40% faster NPU compared to its predecessor. Coupled with 12GB or 16GB of RAM and UFS 4.0 storage options, the device ensures smooth multitasking and swift app launches. Users have reported minimal thermal throttling, even during intensive tasks, thanks to efficient heat management .Running on Android 15 with One UI 7, the S25 Ultra introduces enhanced AI capabilities. The integration of Google Gemini and Bixby enables natural language processing, allowing users to perform complex tasks through voice commands. Features like the Now Bar and Now Brief provide personalized daily summaries, enhancing user experience .Running on Android 15 with One UI 7, the S25 Ultra introduces enhanced AI capabilities. The integration of Google Gemini and Bixby enables natural language processing, allowing users to perform complex tasks through voice commands.
Under the hood, the S25 Ultra is powered by the Snapdragon 8 Elite processor, delivering a 37% faster CPU and 40% faster NPU compared to its predecessor. Coupled with 12GB or 16GB of RAM and UFS 4.0 storage options, the device ensures smooth multitasking and swift app launches. Users have reported minimal thermal throttling, even during intensive tasks, thanks to efficient heat management .Running on Android 15 with One UI 7, the S25 Ultra introduces enhanced AI capabilities. The integration of Google Gemini and Bixby enables natural language processing, allowing users to perform complex tasks through voice commands. Features like the Now Bar and Now Brief provide personalized daily summaries, enhancing user experience .Running on Android 15 with One UI 7, the S25 Ultra introduces enhanced AI capabilities. The integration of Google Gemini and Bixby enables natural language processing, allowing users to perform complex tasks through voice commands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone
on June 17, 2025
Posted by: TEEZJAY
[This review was collected as part of a promotion.] The Galaxy AI is awesome. The features and clarity of the screen.
The little hidden features make the phone even better.
The battery life is really good and the size of the phone is great..The reinstalling apps are truly useful and I enjoy having everything at my fingertips
I also have the Samsung Watch ultra.
The 4 stars instead of 5..
The s pen doesn't click for photos anymore.
The little hidden features make the phone even better.
The battery life is really good and the size of the phone is great..The reinstalling apps are truly useful and I enjoy having everything at my fingertips
I also have the Samsung Watch ultra.
The 4 stars instead of 5..
The s pen doesn't click for photos anymore.
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hey there Teezjay, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the enhanced features of Galaxy AI and clarity of the display. We have provided a link to the full device manual that will help you discover features like voice commands and hand gestures you can use to capture your photos from a distance. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Good product and features, one down side
on June 17, 2025
Posted by: Vqsyos
[This review was collected as part of a promotion.] Amazing product over all. Galaxy AI it's over the top and way more than I expected. I am extremely happy with integration of Gemini aswell.
I have since I bought it.Use the phone for streaming gaming and work related purposes. I moved all the way from the S22 Ultra to the S25 Ultra and the change you can perceive it, and be happy with.
Regarding the camera, the phone is able to prevent high quality pictures equal to those taken by professional photographer. I even had a full session taken for wedding purposes!
The only little downside that I faced (not that I was affected by it), it's the fact that you no longer can use the S pen feature that needed the battery ex. Picture taking.
However, with that being the only downside, I found that the phone processor, the camera, the speed, and the integration of Galaxy AI makes this phone amazing and I'm actually really happy to have moved to it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Phone is beatiful
on June 17, 2025
Posted by: RickyZpha
[This review was collected as part of a promotion.] This Phone is good and the best of the World, the technology IA is asomm
Value
5
Written by a customer while visiting Samsung US
Posted by: mlien913
from East Orange NJ
Expertise:Intermediate
Verified Purchase:Yes
Love how this phone works and sleek it is. The color isn't as green as I had hope but that's not as important.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the Best
on June 17, 2025
Posted by: KMO120
[This review was collected as part of a promotion.] Ditched my camera and use the s25 ultra for photography and creating video clips.
Value
5
Written by a customer while visiting Samsung US