Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: Naughty Forever
from San Francisco, CA
Expertise:Intermediate
Verified Purchase:Yes
overall a nice upgrade from my s20. the size of the phone is nice. the battery holds up really nice throughout the day. there are a couple of things that i don't like is the fact that you have to press enter after entering your passcode versus just the passcode. can't access secure folder through other apps so you would need to move it out and then place it back in. dragging down to see incoming app messages from the top is more difficult as i would need to do it multiple tries in order to see it. hope they fix some of these minor things but i do like the phone overall. i haven't had much use for the stylist probably not use to using it. i do miss the expandable memory card. that was ultimately why i didn't upgrade my s20 till now.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be a nice upgrade from your previous device, and are currently exploring all of the amazing features of Galaxy AI. We have provided a link to the full device manual to assist you in further discovery, and aligning the settings to your preferences. We appreciate you sharing your feedback on the software updates you would like to see as we consistently making upgrades to the experience for our customers. We have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on June 24, 2025
Posted by: Darkside4466
[This review was collected as part of a promotion.] I use Galaxy AI for emails that need spell check and grammar suggestions. Big fan of the S pen for making quick notes and photo writing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, excellent war machine
on June 24, 2025
Posted by: Negron80
[This review was collected as part of a promotion.] I love this phone, big screen fast and with the galaxy AI I like the features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like samsung products
on June 24, 2025
Posted by: Samsungbest
[This review was collected as part of a promotion.] Iam always samsung customer, i love s22 ultra and iam also interested to upgrade to s25 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 24, 2025
Posted by: TLLovesSamsung
[This review was collected as part of a promotion.] I've always loved Samsung and the phones never disappoint. I love the ease of use and this phone has the absolute best camera. I use the Spen every single day. Galaxy AI is incredibly helpful and tons of fun to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wish it had the Bluetooth pen
on June 24, 2025
Posted by: Leej2003
[This review was collected as part of a promotion.] I use this device for many things. I love the AI help with streaming homework and DIY projects.
Also, just a random conversations with ai on every day, things such as fixing computer networking systems and when does the nfl season start
Value
4
Response from Samsung USBy R&R Team, June 24, 2025
Hi there Leej2003, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding your device so useful for a range of daily tasks and questions. We have provided a link to the Samsung Support Team for your convenience to answer any questions that may come up about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fastest, smoothest phone I've ever used
on June 24, 2025
Posted by: FrostyTaters
[This review was collected as part of a promotion.] This is the best phone I've ever had, hands down. The camera resolution is incredible, the processor and display are seamless. No lag or delay between switching between apps or streaming games and movies. Galaxy AI has been a game changer. It's now like my phone helps me find things I need, instead of me having to take extra steps to find it myself. So far, I love it! 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone I've ever owned!!
on June 24, 2025
Posted by: Aaronmatthew
[This review was collected as part of a promotion.] This phone is the fastest downloading phone and gaming I've ever had. This phone does not lag. It feels premium and looks so good. Literally no regrets.
Value
5
Written by a customer while visiting Samsung US