Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Note 20 Ultra
on June 24, 2025
Posted by: St D
from Oklahoma Cjity
Expertise:Intermediate
Great phone does what should do. I'd like a bigge srreen though. Is fast and useful.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: kalygallo
from texas
Expertise:Expert
Verified Purchase:Yes
is not what is specked, i had fold3, fold5 and blow my mind but this phone is just a phone to me, is not magic there, is just a brick, but i love samsung, i am a follower since... my first steps on technology but maybe next year, something bigger
Response from Samsung USBy R&R Team, June 25, 2025
Hi there Kalygallo, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your device. We have provided a link to the full device manual to help you maximize your experience, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer their expertise if you ever have questions or believe your device is not moperating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 24, 2025
Posted by: Beast1234
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra – My Honest Review After Hands-On Experience
Just got my hands on the Galaxy S25 Ultra, and I have to say—Samsung has truly outdone itself this time. Here’s my quick breakdown after using it for a few days:
Display: The 6.9" Dynamic AMOLED 2X is simply stunning. Crystal-clear visuals, rich colors, and that buttery-smooth 144Hz refresh rate make everything feel premium.
Camera: The 200MP main camera is insane. Whether you're shooting in daylight or low light, the detail and clarity are on another level. Zoom is sharper, night mode is smarter, and video capture (now with 8K HDR) is seriously cinematic.
Performance: Powered by the Snapdragon 8 Gen 4, it handles everything—gaming, multitasking, AI tools—without a hiccup. The new One UI 7.0 also feels super smooth and personalized.
Battery: Easily lasts all day, even with heavy use. 65W fast charging gets me back to 100% quickly, and the improved battery optimization is noticeable.
Extras I Love: Built-in S Pen, Wi-Fi 7, satellite emergency features, and upgraded DeX mode for desktop-level productivity.
Display: The 6.9" Dynamic AMOLED 2X is simply stunning. Crystal-clear visuals, rich colors, and that buttery-smooth 144Hz refresh rate make everything feel premium.
Camera: The 200MP main camera is insane. Whether you're shooting in daylight or low light, the detail and clarity are on another level. Zoom is sharper, night mode is smarter, and video capture (now with 8K HDR) is seriously cinematic.
Performance: Powered by the Snapdragon 8 Gen 4, it handles everything—gaming, multitasking, AI tools—without a hiccup. The new One UI 7.0 also feels super smooth and personalized.
Battery: Easily lasts all day, even with heavy use. 65W fast charging gets me back to 100% quickly, and the improved battery optimization is noticeable.
Extras I Love: Built-in S Pen, Wi-Fi 7, satellite emergency features, and upgraded DeX mode for desktop-level productivity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Im very pleased
on June 24, 2025
Posted by: SgtBane
[This review was collected as part of a promotion.] I need for Samsung let me add a picture to my text as a background. I would like a better voice recording to make my own ringtone. I love the phone, the AI is A-1. It been helping for me, I appreciate that. TY
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Worse than S23 Ultra,no AI benefit
on June 24, 2025
Posted by: DontlikeS25
[This review was collected as part of a promotion.] Worse than S23 Ultra, dont see the AI benefit. Wallet wont work
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that upgrading to a new device can take adjustment time, and that frustration can occur when you are not having your expectations met with the functionality. We have provided a link to an article to help you with the features of your Samsung Wallet. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues, and offer additional assistance with any additional matters you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
Use Samsung Wallet on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001347/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Samsung Wallet on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001347/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Give back the function of the pen can take picture
on June 24, 2025
Posted by: Matxanh
[This review was collected as part of a promotion.] Been using phone with S pen, love that function but so disappointing with S25 Ultra. The rest no complaints. Samsung is still my favorite.
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Hi Matxanh, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities of your new device. We have provided a link to an article to help you with the features of the S Pen and integrating them in to your usage. We have also shared a link to the full device manual to assist you with the hand gestyures and voice commands you can use with the camera of your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Game-Changer in Every Sense! AI King
on June 24, 2025
Posted by: Zailife
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has become my go-to for just about everything—work, entertainment, and even staying organized. What really sets it apart is Galaxy AI. It helps me quickly draft emails, summarize notes, and even clean up my photos effortlessly. It removed all people from the background on my disney trip. It honestly feels like having a little assistant with me all the time.
I use it constantly throughout my day—streaming shows while I cook, snapping pics on the go, handling work tasks on the device even translating when I travel. The camera makes every memory look amazing, and the battery easily lasts all day, even with heavy use.
This phone doesn’t just fit into my routine—it’s improved it. I can get more done, relax better, and stay connected without missing a beat.
Value
5
Written by a customer while visiting Samsung US
Posted by: Adnan
from Delaware
Expertise:Intermediate
Verified Purchase:Yes
I love the phone but its advertised AI feature is not that impressive when it comes to practical use. For my case, I tried call assist for booking a hotel in Mexico. It literally did not catch a SINGLE WORD. This was SOOOOOO FRUSTRATING!!!!!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, June 25, 2025
Hi there Adnan, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day, and we would love to help you with these experiences you mention with the translation. We have provided a link to the Samsung Support Team below for your convenience. They can help troubleshoot this experience and work towards a resolution with your directly. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US