Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
TD's Galaxy S25 Ultra
on June 25, 2025
Posted by: WeDemWarEagleBoyz
[This review was collected as part of a promotion.] I absolutely love my new device! The Galaxy AI is simply phenomenal. I use my phone for all types of things, such as videos, photos, recordings, and so much more. The cameras are excellent! I've captured all types of different objects, and given the cameras clear picture view; everything looks so alive and genuine. Also, the meta option works excellent for reminders and so much more. So does the Gemini. I love my new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The full package
on June 25, 2025
Posted by: Inster
[This review was collected as part of a promotion.] Samsungs S25 Ultra has smacked it out of the park with this year's model. Beautiful design that feels great in the hands, smooth OneUI on top of Android. Great battery, beautiful pictures and phenomenal screen.
On top of it Samsung has significantly improved its update game and keeps dropping security and feature releases. And Galaxy AI, like on point browser summaries or picture enhancements, just work as intended!
As someone that has a vested interest in smartphones and tests a lot of them, this is currently my absolute go to device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 25, 2025
Posted by: Mconnour
[This review was collected as part of a promotion.] Never had an issue with this phone. Its always worked well and seems to be very durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra
on June 25, 2025
Posted by: Sunjkd
[This review was collected as part of a promotion.] Im very happy with my device. It was a smooth transfer from old one to new one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone extremely happy with my purchase!!
on June 25, 2025
Posted by: EroSennin
[This review was collected as part of a promotion.] I am just now exploring Galaxy AIand ita been more then expected my wife will search something with siri and get confusing jumbled answers and I use AI to get a better more clear understanding of the question and it grinds her gears.
I do however use alot of apps that suck power and this one still doesnt keep me at a full day charger with my background apps so I would love to see a battery improvement. Other then that its an amazing phone and im super super happy 😄
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THE BOSS DEAL
on June 25, 2025
Posted by: Casperwolf
[This review was collected as part of a promotion.] So, I am extremely satisfied with my new S25 Ultra thus far. One thing in particular that I have been researching and trying to use more often is the Galaxy AI. This is the first phone I have owned which has the internal pen tool. The "S" pen. I think it's great, in fact it is one feature that helped me decide to purchase. I love the way I can eject the pen and use it on the fly to either create notes, or have fun creating an artistic photograph. The screen is about one full centimeter larger than my S21FE was. It also has twice the ram, and twice Gigabytes of storage space. In fact, I don't see how it could even be possible for me to use all of my memory and storage. There are also several different options of AI assistance you can choose from. Of course Bixby is the proprietary AI for Galxy phones. Since I have upgraded to the S25Ultra I have also been delighted by the speed in which my phone searches the internet, it moves from app to app seamlessly. When I was first setting the phone up one concern I had was that I would end up losing some contacts, photographs, etc. The set up process was completely intuitive though. They made it very easy with a step by step flow chart. I wanted the biggest best Galaxy phone so that's what I asked for, and that's what I got.😎
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The battery is too bad.
on June 25, 2025
Posted by: Wass25
[This review was collected as part of a promotion.] Battery is bad and it keeps heating. Don't buy it please. Wait for a new one
Value
2
Response from Samsung USBy R&R Team, June 26, 2025
Hello there Wass25, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important an uninterrupted usage of your device is to you every day, and we would love to help you have the best experience possible with your device. We have provided a link to an article to help you with the temperature of your device. We have also provided a link to the Samsung Support Team and warranty information to assist further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
A nice upgrade.
on June 25, 2025
Posted by: MattC04
[This review was collected as part of a promotion.] I had the Galaxy S22 Ultra for the last 3 years and it was an okay phone. I recently upgraded to the S25 Ultra and I gotta say the jump in quality is really nice.
The new Galaxy Ai is pretty neat. It's called Gemini now which is cool. I've been using it more and more. On my old phone I found myself using chat gpt or Snapchat AI all the time but Gemini provides much more thorough answers and actually understands the question I'm asking a little better. Also the biggest thing is that it can interact with other apps which is something I've been waiting for a long time to be a thing.
As far as quality of the phone itself, the Ultra is about the same size as the S22 Ultra but the Ultra HD screen resolution is awesome. It feels high quality overall. The camera also has a ton of new features and is just really high quality. You can now use AI tools to edit and correct photos after taking them as well which is pretty great.
Overall I'm pretty happy with my upgrade so far. I've only had it a week now but I keep discovering new features and settings to customize my phone. Ive always bought the flagship phones from samsung but this is probably the best I've felt about a flagship upgrade in a long time. Highly recommend 👍
The new Galaxy Ai is pretty neat. It's called Gemini now which is cool. I've been using it more and more. On my old phone I found myself using chat gpt or Snapchat AI all the time but Gemini provides much more thorough answers and actually understands the question I'm asking a little better. Also the biggest thing is that it can interact with other apps which is something I've been waiting for a long time to be a thing.
As far as quality of the phone itself, the Ultra is about the same size as the S22 Ultra but the Ultra HD screen resolution is awesome. It feels high quality overall. The camera also has a ton of new features and is just really high quality. You can now use AI tools to edit and correct photos after taking them as well which is pretty great.
Overall I'm pretty happy with my upgrade so far. I've only had it a week now but I keep discovering new features and settings to customize my phone. Ive always bought the flagship phones from samsung but this is probably the best I've felt about a flagship upgrade in a long time. Highly recommend 👍
Value
5
Written by a customer while visiting Samsung US