Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Fantastic flagship option with amazing specs and f
on June 28, 2025
Posted by: Lobe2taco
[This review was collected as part of a promotion.] Superb top of the line phone. The galaxy ai has helped me at work countless times with the intepreter feature and for my scanning exams. Saving time and improving my knowledge and skillset
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lags and freezes
on June 28, 2025
Posted by: Esassy1214
[This review was collected as part of a promotion.] Lags and freezes. Not happy about no external SD card slot at all plus the lag is bad compared to previous models
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hi there Esassy1214, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to a few troubleshooting guides below to assist you with the speed and freezing of your device you mention. We have also shared a link to the Samsung Support Team if you are finding the storage capacity of your device insufficient for your needs, and would like to explore expansion options. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Features and Display
on June 28, 2025
Posted by: Kreative
[This review was collected as part of a promotion.] I love everything about my S25 Ultra. I always forget there is built in pen. I hardly ever use it but that's okay. Options in a phone is always good in my book. I may not have used it as often as I did, but it's there if you need it. Remembering when they had the Note series the pen was on the bottom right which made it accessible since I am right handed but that's okay, change is good. 'Learn to adapt' I always say. I guess I gotta learn how to be ambidextrous. Makes it more manageable especially if you like to be organized.
Phone Screen:
Everyone has a preference which is okay but I think the flat edge screen is to my liking. I got tired of the curved edge.
Everyone has a preference which is okay but I think the flat edge screen is to my liking. I got tired of the curved edge.
The boxy look of the phone is what I was actually waiting for. Simple. Again... the Note Series. Love it! Love the way the S25 Ultra fits in my hand. Samsung didn't do too much comparing the S24 to the S25. That's okay. People were disappointed that there wasn't much change from the two phones. You can't please everyone so do what you do best. The AI feature is awesome. Yes, it needs work like any other but the way it engages in conversation it's like an actual human interacting with you. I'm thinking about sticking with this phone for many years. I have been with Samsung for many years. They really do take care of you. It is also ahead of it's time compared to the toxic fruit you compete with. Who really wants a fruit that already has been bitten anyway?
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new upgrade
on June 28, 2025
Posted by: Nrwpocahntas
[This review was collected as part of a promotion.] I just upgraded to the new Ultra 25S and it is wonderful. I am still learning how to use the GALAXY AI but it is a wonderful experience 😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great quality
on June 27, 2025
Posted by: Mandy93
[This review was collected as part of a promotion.] I've been using the S25 Ultra and it's easily one of the best phones I've ever owned. The display is stunning, performance is super fast, and the camera system is next level—especially the zoom and low-light shots. Battery life easily lasts over a day, and the new AI features are surprisingly useful.
S-Pen is still great for productivity, even without Bluetooth tricks. Plus, 7 years of updates means this phone is built to last.
**Verdict:** Premium, powerful, and future-ready
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on June 27, 2025
Posted by: Osvict
[This review was collected as part of a promotion.] The Samsung S25 Ultra delivers stunning performance, crystal-clear display, top-tier camera quality, and excellent battery life—truly flagship excellence.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving it
on June 27, 2025
Posted by: Rallph
Expertise:Intermediate
Great graphics design is great hear good colors beautiful
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best in the market !!
on June 27, 2025
Posted by: AIfreak1
[This review was collected as part of a promotion.] Bought it last week. Phone features a vibrant display and impressive camera system, powerful processor for smooth multitasking and gaming. long lasting battery life ensures extended usage throughout the day. Galaxy AI is at other level. It appears to be an amazing device with many advanced features.
Value
5
Written by a customer while visiting Samsung US