Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
S25 ultra
on June 30, 2025
Posted by: JoshuaG
[This review was collected as part of a promotion.] S25 ultra Galaxy Ai
The OS is nothing too away from the s24 ultra, the Samsung pen had a downgrade, some apps crash if you use them simultaneously like WhatsApp video call and Google maps, overall the phone is not slow and rather pictures are good, I'll recommend trying to incorporate more the ai assistant to a day to day live
The OS is nothing too away from the s24 ultra, the Samsung pen had a downgrade, some apps crash if you use them simultaneously like WhatsApp video call and Google maps, overall the phone is not slow and rather pictures are good, I'll recommend trying to incorporate more the ai assistant to a day to day live
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hello there Joshuag, we appreciate you taking time out of your day to share your experience of your Galaxy S25 Ultra with us. We are happy to hear that you are finding the camera of your device and overall speed of your device to be good for your needs and usage. We would love to help you troubleshoot the frustration you mention experiencing, and have provided links to guides below to assist you with the apps crashing you mention, and redesigned features of the S Pen. We have also provided a link to the Samsung Support Team if you have questions about any of your Samsung product, or continue to experience any frustrations. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and AI
on June 30, 2025
Posted by: GleeGloc
[This review was collected as part of a promotion.] The camera takes crazy good pictures it's phenomenal.. and with the Galaxy AI the possibilities are endless.. . I use my phone for gaming social media and I love the stylus write to type feature with the S-pen!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera and the size of the phone.
on June 30, 2025
Posted by: Akvawe
[This review was collected as part of a promotion.] The Galaxy AI feature is a very nice feature. Downloads are very fast. The camera takes awesome pictures. I just like everything about the phone. I've upgraded from the s23 and while I loved that phone, this one is even better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great feature for every day use.
on June 30, 2025
Posted by: Fun2have
[This review was collected as part of a promotion.] Awesome phone and the AI is fun to mess around with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 30, 2025
Posted by: NoXDslot
[This review was collected as part of a promotion.] Phone is very good. Upgraded from Note 10+. Battery life last a whole day. Once in a while the phone gets hot. Maybe the Galaxy AI is working hard. Camera is very good and I use the zoom for other purposes like reading small print, far away signs etc. My only complaint is there is no xd slot. And my carrier doesn't carry the 1TB model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it. It's perfect.
on June 30, 2025
Posted by: Wildcat1
[This review was collected as part of a promotion.] I have a visual problem. This phone is perfect for me. It does everything I need. It has the big screen I needed. I love samsung phones. But this one is perfect for me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product have good features
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Over all I love the s25 ultra the galaxy Ai features are very impressive compared to chat gpt the I'm a die heart Samsung customer I have the tv watch everything Samsung im very disappointed that the Bluetooth s pen was done away with that was almost my breaking point plz go back to the Bluetooth s pen support make Samsung great again 2025
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the screen and quality of the battery
on June 30, 2025
Posted by: Fracor
[This review was collected as part of a promotion.] Very reliable won't change it for any other kind
Use for streaming music and Google maps
Use for streaming music and Google maps
Value
5
Written by a customer while visiting Samsung US