Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great Phone
on July 1, 2025
Posted by: DubD420
[This review was collected as part of a promotion.] This phone has great AI features that can be used for many applications that expedite search. I love the screen on this phone, it is vibrant with the right amount of brightness and really clear when I'm out in the sun. The phone is fast with it's processor so it makes gaming experience so much better and very smooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone
on July 1, 2025
Posted by: Enterclevernamehere
[This review was collected as part of a promotion.] I use galaxy AI to capture pictures of my kids and blur out the background so I can single out just my kids in the picture. It'll summarize my voice audio and transcript the conversation singling out individual voices and naming them as voice 1, voice 2, etc. It'll help me with most if my planning in my calendar and allow me to to share info and events with my wife whom has the same phone. All and all I love this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Device is amazing!
on July 1, 2025
Posted by: Galaxynerd25
[This review was collected as part of a promotion.] The battery life and picture quality on this device are amazing! The S25 Ultra is super fast. Very smooth playback when streaming videos or playing games. I haven't used Galaxy AI yet but I can't imagine it being anything less than amazing! All in all device is a 10 out of 10!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on July 1, 2025
Posted by: Carlotkd
[This review was collected as part of a promotion.] This phone is amazing in everything, especially the photography with the AI i can fix all thr photos that i take and not only mine also other people send to me and i fix for them. The battery is really good and the AI for following your health is also good like the sleep tracking and working outs
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my Galaxy S25 Ultra
on July 1, 2025
Posted by: UltraLife
[This review was collected as part of a promotion.] I'm really impressed with my Galaxy S25 Ultra. It’s a beautifully designed device with a stunning display that stands out. The integrated S Pen adds incredible functionality, especially when paired with Galaxy AI features, some of which are really mind-blowing. I'm still uncovering new capabilities every day. The camera delivers sharp, well-balanced photos, and the battery life is reliably strong. Overall, it's a powerful, well-rounded phone that exceeds expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 review
on July 1, 2025
Posted by: Williamixim
[This review was collected as part of a promotion.] I’ve been using my Samsung Galaxy device for a few months now, and I’m really impressed by how smooth and fast it is. The battery life easily lasts me through the day, and the camera takes clear, vibrant photos. I also love using Galaxy AI features—they make organizing my schedule and editing photos much easier. Overall, I’m very happy with my Galaxy experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Total waste of money.
on July 1, 2025
Posted by: HateS25Ultra
[This review was collected as part of a promotion.] I hate the camera. All this hype for absolutely zero difference to my S22 Ultra that I replaced. Other than having extra storage capacity I don't see any upgrade on the S25 Ultra vs the S22 Ultra. All this marketing Samsung runs is a total gimmick and I'm extremely disappointed .I can care less about the cosmic features on the new phone because at the end of the day they have improved nothing that really matters. The battery is just as before and I got stuck with a dead battery at a time that I really need it. I've been using Samsung phones for over 15 years but I can't say that this is going to last much longer .The camera gets blurry images ALL the time and has a really hard time trying to focus when there're multiple objects to pick from. The zoom is a big joke. If you zoom thrn the quality of the image is grainy and impossible to figure out whats in the picture. It's funny that Samsung claims that the phone can take a picture of the moon while it can't take a clear zoom picture of an object 100 yards away on Earth.
Value
2
Response from Samsung USBy R&R Team, July 1, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided links to troubleshooting guides to assist you with the blurry photos you mention, and also help you discover the different camera settings and options available on your device. Lastly, we have provided a link to the Samsung Support Team if this matter continues, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great battery life and performanc
on July 1, 2025
Posted by: Darealest77
[This review was collected as part of a promotion.] I use Galaxy AI a lot and it is very useful and I also use my phone for streaming .
Value
5
Written by a customer while visiting Samsung US