Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: Hero1
from Phoenix
Expertise:Expert
Verified Purchase:Yes
I love the phone and everything in it, but I have been hearing rattling sounds in it after buying it for 3weeks. Took it to service, but seems it is the camera. What doesnt make clear why after 3 weeks..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Peak phone
on July 5, 2025
Posted by: Chakkablankz1
[This review was collected as part of a promotion.] Galaxy ai photo edits are the best, no phone compares.
Value
5
Written by a customer while visiting Samsung US
Posted by: J Chenoweth
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
GreT phone, beautiful, and perfect for corporate productivitg needs too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone has good processing power and fun Ai
on July 5, 2025
Posted by: Houseofrahl
[This review was collected as part of a promotion.] The Galaxy Ai is a fun feature to have. I've only used for creating pictures but have started to explore other options like researching for job interviews.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always the best phone and features!
on July 5, 2025
Posted by: Bambamm
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra as always has the best features of anyy phone with the added Galaxy AI to turn pictures or words into anything I want. The Galaxy AI feature can change, fix, and make your pictures the best! The Samsung Galaxy AI feature has the ability to be the same if not more than most expensive Photo Shop software. I absolutely LOVE my New Samsung S25Ultra with the Galaxy AI abilities!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone looks luxurious but needs a change
on July 5, 2025
Posted by: GTISBACK
[This review was collected as part of a promotion.] The truth is, I upgraded to this phone just to enjoy the special features of the Galaxy AI . It's truly life-changing. If it helps me with my writing, my photos, my music production, I use the AI features almost every day. The combination of Google's Magini with Samsung's Bixby seems like it's one assistant that has come together from two companies, and they complement each other as far as I'm concerned.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Poor Mobile Data Consistency
on July 5, 2025
Posted by: MJBSamsung
[This review was collected as part of a promotion.] Just received new device a couple of days ago. Transfer over with Samsung Switch missed half the permissions and apps. I still have to use my old Samsung to authorize almost 50% of the things on my new Samsung.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
Over all, Samsung is going the wrong way. Note 20 Ultra for 5 years without a single issue beside the weakening battery.
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hello MJBSamsung, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your device is to you for a range of tasks every day, and we would love to assist you in resolving your frustrations for the best possible experience with your device. We have provided links to troubleshooting guides to assist you with the connection to your carrier and Wi-Fi of your device. We have also shared a link to an article to help you with additional apps you use for authorization. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I bought the phone not so long ago and I am in lov
on July 5, 2025
Posted by: S25Ulove
[This review was collected as part of a promotion.] I bought this phone a couple weeks ago, I was hesitant because of the price but it was been the best decision I've taken so far, the camera is awesome, and I've been using it to take a bunch of pictures! Even in the default move I can get stunning rain pictures with a huge quality! I do love the digital zoom and how I can capture the moon!
The Galaxy AI has been well too! I use it when I dont have my hands free or to search stuff up when typing would take to long.
The screen and pixels make everything more vivid and clear compared to other phones, and the anti glare is awesome as i work outdoors a lot, yet even in bright day I can see the screen perfectly.
Totally reccomend the galaxy series!
Value
5
Written by a customer while visiting Samsung US