Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,130 Reviews)
Rating breakdown 20,130 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
127
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: Paula
Verified Purchase:Yes
Nice phone. Like it the best for the quantity of storage
Response from Samsung USBy R&R Team, October 2, 2025
Hi there Paula, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this to be a nice phone, and that you are happy with the storage capacity of your device. We have provided links to resources to assist you with additional features, integrating them in to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone
on October 2, 2025
Posted by: Goodz2Go
[This review was collected as part of a promotion.] This phone is very fast and with the AI features that makes alot of task easier I gotta say this phone is very impressive Right on Samsung you guys Rock!!!
Value
5
Response from Samsung USBy R&R Team, October 2, 2025
Hey Goodz2Go, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the enhanced features, and amazing capabilities of your device. We have provided a link to the Sasmsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
GREAT PHONE
on October 2, 2025
Posted by: 2025Ginger
[This review was collected as part of a promotion.] I am 100% a Samsung Galaxy user. This phone is great only issue ive had and im not even sure its 100% with the ohi e itself but when I restart the phone it fixes the issue, is when I lose service due to the area I live, when I move to an are where there is service it does not always reconnect itself. This only happens once in a while and only when I have zero service (the circle with the line through it symbol). I can turn airplane mode on and off, turn my cellular data off and on, etc and nothing will make it reconnect. I just simply have to restart my phone and it fixes the problem and I have service again and I haven't moved location.
Value
4
Response from Samsung USBy R&R Team, October 2, 2025
Hi there 2025Ginger, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided a link to a troubleshooting guide to assist you with the instances you mention where your connection to carrier is interrupted. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy Ultra 25
on October 2, 2025
Posted by: MammaD
[This review was collected as part of a promotion.] I really enjoy using my new Galaxy . Its a great phone. Very dependable. I really like being able to use tap to pay and all of the other features it has. The new AI that comes on this phone is incredible! It allows you to do so many things never before could do!
Value
4
Response from Samsung USBy R&R Team, October 2, 2025
Hi there MammaD, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the usage of your device, and finding all of the enhanced features useful for your needs every day. Please, reach out to us again in the future if you ever have questions, or wish to share additional thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phones ever!
on October 2, 2025
Posted by: Kattj1006
[This review was collected as part of a promotion.] This phone is absolutely amazing! All of the ULTRA phones have been to me!
Im especially in love with the camera! No other phones are able to take the amazing, incredible pictures like this phone is able to! Especially of the moon!
The phone has cool AI features as well of course making it super up to date.
Id never buy any different phone again.
Im especially in love with the camera! No other phones are able to take the amazing, incredible pictures like this phone is able to! Especially of the moon!
The phone has cool AI features as well of course making it super up to date.
Id never buy any different phone again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Galaxy Ultra
on October 2, 2025
Posted by: JSantana
[This review was collected as part of a promotion.] Outstanding Samsun Galaxy phone. One of the best cellphones that I bought. Easy transfer from the old one to the new one. All very clear. Samsung Galaxy all the way. The Camera is in another level. The Galaxy AI is like Chat GPT but better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, fast, and the best camera yet.
on October 2, 2025
Posted by: Amos25
[This review was collected as part of a promotion.] I use the Samsung Galaxy S24 Ultra mostly for gaming, and it’s been a great experience. The display is bright, smooth, and makes every game look amazing. Performance is top-notch, with no lag even in demanding games, and the battery lasts long enough for hours of play. Fast charging is also very convenient. On top of that, the camera takes sharp and detailed photos, and the phone feels premium in hand. Overall, it’s a powerful device that works perfectly for both gaming and everyday use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great screen nice update
on October 2, 2025
Posted by: Richeemxx
[This review was collected as part of a promotion.] Coming off a several years old A52 this was a much needed update! The screen is great, very responsive. The Gakaxy AI tools are nice additions even if I don't use them as much as I could. Going to add a second device soon to upgrade the other lines!
Value
4
Written by a customer while visiting Samsung US