Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
So far I'm blown away to another galaxy!
on July 5, 2025
Posted by: MtnDewBaby
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a game-changer! 💪 Its build is like the Colosseum, its camera is unreal, and the AI features are boosting productivity! Samsung is killing it! 🤩 #GalaxyS25Ultra #Camera #AI #Innovation #Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All expectations check it
on July 5, 2025
Posted by: Shana85
[This review was collected as part of a promotion.] It will always be my top choice when it comes to a phone. I can work, watch videos in ultra-high definition, and when it comes to photo quality, it’s definitely an excellent purchase
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not perfect, but feature packed
on July 5, 2025
Posted by: Bob614
[This review was collected as part of a promotion.] Bixby is mostly failing where Google Gemini is succeeding.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on July 5, 2025
Posted by: Bisolovesamsung
[This review was collected as part of a promotion.] I love samsung products. Have been using them for many years. I swap phones every year. I use it for work and personal stuff. I useb AInfrequently now. As a Doctor when faced with a difficult question AI. Will never use another products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra
on July 5, 2025
Posted by: Stephieq
[This review was collected as part of a promotion.] The Samsung S 25 Ultra is a powerhouse—stunning display, pro-level cameras, ultra-fast performance, and all-day battery. Truly the best flagship phone on the market!
Value
5
Written by a customer while visiting Samsung US
Posted by: theFallenMarvel
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
While having great camera features and bolstering the latest processor, everything else feels like it's the same or a step back in some cases. The S-Pen was downgraded, the rounded frame seems to give you less real estate with the screen, and it overall just doesn't feel like an upgrade. If you already have a S24 Ultra, hold on to it. This may be a solid choice if you are a couple of generations back, but then again, so is the S24 Ultra. 🤷🏿♂️
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hey there TheFallenMarvel, we appreciate you taking time out of your day to share feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to you to feel you have made a good investment in your chosen device. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also provided a link to the full device manual to help you discover new features and best align your device to your preferences. We have lastly, provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Better them all galaxy
on July 5, 2025
Posted by: Spouse
[This review was collected as part of a promotion.] My girlfriend had a Samsung A5 n she thought it was the best ph Samsung ever mad it was funny
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy S25 Ultra 1T.
on July 5, 2025
Posted by: ANDRE
I don't know what's going on, but my S25 Ultra 1T constantly freezes... and it's always hot, very hot!!!
Response from Samsung USBy R&R Team, July 8, 2025
Hi Andre, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to a few articles to help you resolve the experiences you mention with the temperature and freezing of your device. We have also provided a link to the Samsung Support Team and warranty information if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US