Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Great features poor connectivity battery issues
on July 8, 2025
Posted by: Highcotton
[This review was collected as part of a promotion.] Samsung S25 Ultra has a lot of great features. The AI works well the integration is excellent. The phones battery life is okay doesn't last all day but gets past 5pm. The connectivity is poor on several levels. Android Auto, hearing aids, audio streaming. Android Auto disconnects while driving says wireless interference, when it disconnects you have to turn the phone and radio off and then back on. Hearing aids lose connection while streaming. Switches from one ear to the other while using for phone calls and music streaming.
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hey Highcotton, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding features you love on your device, and finding the integration of Galaxy AI to be so valuable. We have provided a link to a troubleshooting guide to assist you with the Bluetooth connection of your device. We have also provided links to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great and user-friendly features
on July 8, 2025
Posted by: DrDee2024
[This review was collected as part of a promotion.] Love the 'Galaxy AI' advanced features and daily debriefs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This was the best phone I ever had.
on July 8, 2025
Posted by: Gualsema
[This review was collected as part of a promotion.] Excellent phone I bought it for my wife and now I want one for myself, it seems to me to be the best they have been able to get.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have a galaxy s25 ultra
on July 8, 2025
Posted by: Nam2025galaxy
[This review was collected as part of a promotion.] I use galaxy s25 ultra around 6 months. The phone is amazing and pretty. Samsung s25 ultra smart phone AI, I use the phone for work every day, the battery 🔋 is good for all day. Basically I really love it. Thank you team Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hardware is 75% upgrade 25% downgrade
on July 8, 2025
Posted by: Galaxyusersince2009
[This review was collected as part of a promotion.] As for the hardware, im not very impressed compared to the last 3 models. Slight upgrades, mostly the screen and computing power. Im extremely disappointed the s-pen no longer has Bluetooth connectivity. That in itself is a huge downgrade and one of the key features thay separated it from other devices.
Software seems to be the primary focus of Samsung these days, and in that aspect they didn't disappoint. The new AI features in the latest operating system is very useful. However, i also have an s23 ultra as a backup phone with the exact same OS, and the speed and smoothness is noticeable, but definitely not a giant leap. There really wasn't much benefit in upgrading from my last phone besides a little boost in camera quality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very fast
on July 8, 2025
Posted by: rajurajwan
[This review was collected as part of a promotion.] Very good for gaming & video recording. Especially the AI feature is awesome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
From Note 10+ to S25 Ultra
on July 8, 2025
Posted by: GalaxyNoteEnyoer
[This review was collected as part of a promotion.] My Note 10+ wa sin it's last legs and I needed a new phone. I've always like the Note series since it provided the bigger screen and it had the S-pen so I was interested in the Galaxy S25 Ultra since I wanted to keep those features. It certainly keeps the essence of the Note series and more. I've been learning to use the Galaxy AI features more and more, which had me intrigued. So far it's been a great experience specially since I feel the generational leap from a 5 year old phone to the latest one is pretty significant.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great AI features
on July 8, 2025
Posted by: Harrygiven
[This review was collected as part of a promotion.] Galaxy AI features are awesome. All features work way better than other phones
Value
5
Written by a customer while visiting Samsung US