Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
My favorite phone so far and AI works good
on July 9, 2025
Posted by: Robinsmonsters
[This review was collected as part of a promotion.] Use for online games and my daily task also all calendar events. AI is also good. Have jad no downtime or screen lock up issues. Seamless running.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It has a nice display
on July 9, 2025
Posted by: SenseiRonin
[This review was collected as part of a promotion.] The ai is a rage now, but needs to step it back a little
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Samsung Phone
on July 9, 2025
Posted by: SteveSamsung25Ultra
[This review was collected as part of a promotion.] The device is well put together. My only issue is ma y times when I use the fingerprint reader, it activates the screen setting on the lock screen.
Value
4
Response from Samsung USBy R&R Team, July 10, 2025
Hi there SteveSamsung25Ultra, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the setup and design of your new device. We would love to help you maximize your experience and resolve the frustration with the fingerprint reader. We have provided a link to an article to help you with this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues, or any questions arise as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
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Samsung Community
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Facebook
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra upgrade
on July 9, 2025
Posted by: Jay93JJ
[This review was collected as part of a promotion.] I upgraded my s24 plus with s25 ultra. It's fantastic! I'm enjoying it everyday. The camera is super. I like the Ai features, that make searches a lot easier and faster
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The most better phone is samsung
on July 9, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I find the IA to be incredibly fascinating. Its innovative approach has truly captivated my interest. The seamless integration of technology and human interaction is nothing short of remarkable. It's evident that the IA is pushing boundaries in a way that is both inspiring and groundbreaking. I am genuinely impressed by its potential and look forward to its continued evolution.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in the market
on July 9, 2025
Posted by: Monts13
[This review was collected as part of a promotion.] This phone is amazing and beats any hardware in the market. The camera is very easy to use and clicks DSLR grade images. I can setup exposure and other for clicking pictures. I like this phone and would highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very slow touch response
on July 9, 2025
Posted by: Samsungusers12
[This review was collected as part of a promotion.] It has a very slow touch response I can constantly tap the screen and it does nothing and then all of a sudden it will respond to all of those Touches at the same time so they'll be different things popping up all on the phone so it freezes and has a slow touch response and I don't do anything except to use my phone for calls text browsing the normal things you would do with a phone Galaxy AI
Value
1
Response from Samsung USBy R&R Team, July 10, 2025
Hey there Samsunguser12, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as expected or intended. We have provided a link below to help you troubleshoot the responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Runs my business for me
on July 9, 2025
Posted by: CC40Forty
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra for everything from 9-5 job to my side hustle and everything in between. Galaxy AI doesnt let me miss a meeting or a call. I love the user friendly and accessible interface for my day to day work and lifestyle.
Value
5
Written by a customer while visiting Samsung US