Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great looking screen, vibrant
on July 16, 2025
Posted by: Trecool88
[This review was collected as part of a promotion.] Love this phone, the battery life is excellent, and navigating the phone is a pleasure, it's very responsive and everything runs as smoothly as butter. And it has plenty of horsepower under the hood if you like gaming!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unexpected And?
on July 16, 2025
Posted by: Highdolla2025
[This review was collected as part of a promotion.] When I first order this phone I was so excited to have it for its great ai features that really blowed me away. Some of the things ai can really do for helping with daily activities. But I really thought it could do more like give directions and make me a spread sheet or a power point for some reason I either not going to the correct app or spot on the phone.
But really love tha ai. Now to talk about the amazing camera features are out of this world SICK and you could be tring to read something very small like those small letters in a watch that are really hard to read. Just take ur phone and camera and zoom into it about half way and BOOM you can read it.
Now my problem with the phone is the cell service is horrible I mean horrible it very hard to even get the service to work correctly like its bad it gets service for a short period and then outta no where boom service is completely gone and then Im sitting directly with 3 or 4 people all with different cell service providers all different and for some reason my phone is the only one losing service and then when I do get back into service is shows I have 5g data and when I try and use it. It doesn't work I literally have to restart my phone to get my data to work. & the wifi calling will not work try put address nope cell service provider that im not even using. And this is supposed to been the greatest phone ever and just I've seen cheaper phones actually perform better then my Samsung Galaxy S25 Ultra.
But really love tha ai. Now to talk about the amazing camera features are out of this world SICK and you could be tring to read something very small like those small letters in a watch that are really hard to read. Just take ur phone and camera and zoom into it about half way and BOOM you can read it.
Now my problem with the phone is the cell service is horrible I mean horrible it very hard to even get the service to work correctly like its bad it gets service for a short period and then outta no where boom service is completely gone and then Im sitting directly with 3 or 4 people all with different cell service providers all different and for some reason my phone is the only one losing service and then when I do get back into service is shows I have 5g data and when I try and use it. It doesn't work I literally have to restart my phone to get my data to work. & the wifi calling will not work try put address nope cell service provider that im not even using. And this is supposed to been the greatest phone ever and just I've seen cheaper phones actually perform better then my Samsung Galaxy S25 Ultra.
Value
3
Response from Samsung USBy R&R Team, July 16, 2025
Hi there Highdolla2025, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have had an enjoyable time exploring the features and capabilities of Galaxy AI. We have provided a link to the full device manual to help you maximize your experience, and discover the full capabilities of your phone. We have also provided links to a few troubleshooting guides to assist you with the connectivity of your device to your carrier. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if your frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is my first ultra phone from Sammy and can ..
on July 16, 2025
Posted by: Air2004
[This review was collected as part of a promotion.] I kinda wish that I went with the plus instead ... don't get me wrong, I love the phone but it's just to big for me and that's saying a lot because I have big hands. I've always wanted a Galaxy Note because of the of the screen size. But now that I'm getting older and because my job doesn't allow us to have our phones while working, I'm just not that connected to my phone anymore as far as watching things online is what I mean by that.
So here are the reasons why I bought this phone and I'll say this the phone doesn't disappoint.
The screen is phenomenal the colors are perfectly represented on the screen ie the black is deep black nothing is over saturated. The screen is good for playing any game subscriptions you may have like x box.
The phone also supports all major wireless bands that I know of or need, and it also supports Wi-max.
Comes with an S-pen and the phone has a built in port for the pen.
The battery life is great. Even with heavy use ,I've had the battery get me through almost 3 days before I charged it.
I have bought a 60w and 40w charger for the phone, and I will say the charging time I feel is a little underwhelming or at least feels that. I say that because from dead to fully charged is like 1h 30m to almost 2hrs. But you can get a decent charge in about 20 minutes if you're ever in a hurry and just need some. 20 minutes will give ya like18%.
The cameras on the phone are amazing, especially the 200x one.
Galaxy Ai is awesome, wish I could say more but.
The phone also supports all major wireless bands that I know of or need, and it also supports Wi-max.
Comes with an S-pen and the phone has a built in port for the pen.
The battery life is great. Even with heavy use ,I've had the battery get me through almost 3 days before I charged it.
I have bought a 60w and 40w charger for the phone, and I will say the charging time I feel is a little underwhelming or at least feels that. I say that because from dead to fully charged is like 1h 30m to almost 2hrs. But you can get a decent charge in about 20 minutes if you're ever in a hurry and just need some. 20 minutes will give ya like18%.
The cameras on the phone are amazing, especially the 200x one.
Galaxy Ai is awesome, wish I could say more but.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek Device
on July 16, 2025
Posted by: Virgostemplar
[This review was collected as part of a promotion.] Great phone. Feels lighter yet larger than previous model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
My opinion of s25 ultra
on July 16, 2025
Posted by: Mumbles84
[This review was collected as part of a promotion.] To be honest I am not impressed by Samsung galaxy S25 Ultra. From the advertising it looks like an awesome phone however from my experience it glitches a lot! And while using S25 I can not hold it for very long due to how much heat it puts out from the battery
Value
2
Response from Samsung USBy R&R Team, August 5, 2025
Hey Mumbles84, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to a few articles to help you troubleshoot the temperature and functionality of your device. We have also shared a link to the Samsung Support Team to offer assistance if these experiences continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Review of my new S25 Ultra
on July 15, 2025
Posted by: Nick75
[This review was collected as part of a promotion.] This phone absolutely amazing and beautiful! I'm new to the AI experience. The user platform and performance of the S25 Ultra makes learning how to use AI apps and producing super cool videos and pictures. I'm still a novice at everything AI offers but definitely looking forward to learning more everyday. I love the Samsung Passkey for quick access to banking, emails, online trading and gaming. This phone has officially replaced my PC for all my work and personal needs. I really have nothing negative to include in this review. I hope everyone enjoys this phone as much as I have! 5 out of 5 stars!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung just keeps going over the top!!
on July 15, 2025
Posted by: Stretchgold
[This review was collected as part of a promotion.] Made the jump from my S21 Ultra to the S25 Ultra.
WOW, all the things I can do, and stuff that I haven't even found yet. Loving my stylus with the added AI. It's so wonderful to send my Soul Mate a note and let the AI pretty it up!!
The right side slide out menu is a cool quick to get feature, giving me instant access to the AI Select feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The only Ultra is here
on July 15, 2025
Posted by: EugenioBG72
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerhouse flagship that seamlessly blends cutting-edge hardware with intelligent software. Its stunning AMOLED display, powerful Snapdragon chipset, and quad-camera setup deliver premium performance and photography. A standout feature is Galaxy AI, which elevates the user experience with advanced tools like real-time translation, intelligent photo editing, and AI-generated summaries. This integrationmakes everyday tasks faster and more intuitive. With refined design, long battery life, and smart AI enhancements, the S25 Ultra sets a new benchmark for Android smartphones.
Value
5
Written by a customer while visiting Samsung US