Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: Natasha
from Tampa Bay
Expertise:Intermediate
Verified Purchase:Yes
I love this device so far. The screen is super sharp, the desing is easy to hold and I am so happy to have a flat phone coming from a Galaxy Fold 4. GREAT BUY!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
"S25 Ultra: Sharp, Smart, and Seriously Fast
on July 16, 2025
Posted by: Pubgerm
[This review was collected as part of a promotion.] After spending time with the Samsung Galaxy S25 Ultra, I can confidently say it’s one of the most complete and impressive smartphones I’ve ever used. From design to performance, Samsung didn’t cut any corners — this device lives up to the “Ultra” name in every way.
The display is breathtaking. The Dynamic AMOLED 2X screen is bright, sharp, and buttery smooth thanks to the high refresh rate. Whether I’m watching videos, gaming, or scrolling through social media, everything feels incredibly fluid and responsive. It's also surprisingly easy on the eyes outdoors in bright sunlight.
Performance-wise, the S25 Ultra handles everything I throw at it with ease. Multitasking is effortless, apps open instantly, and there’s no lag even when switching between games, video editing apps, and productivity tools. The processor is lightning-fast, and paired with generous RAM, it delivers a flagship-level experience.
The camera system is where this phone truly shines. From ultra-wide landscapes to close-up details, the results are stunning. The AI enhancements are smart without being overbearing, and the night mode continues to amaze me with how much detail it captures in low-light conditions. The zoom capabilities are also unmatched — I can capture shots from far away without losing clarity.
Galaxy AI is the real game-changer.
The S25 Ultra isn’t just powerful — it’s smart. Samsung’s Galaxy AI features elevate the experience to a whole new level. I’ve used it to summarize long texts, trans
The S25 Ultra isn’t just powerful — it’s smart. Samsung’s Galaxy AI features elevate the experience to a whole new level. I’ve used it to summarize long texts, trans
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera, great performance, mediocre battery
on July 16, 2025
Posted by: GodisGreat
[This review was collected as part of a promotion.] The Samsung S25 Ultra stands out with its excellent camera system, delivering sharp, detailed photos and vibrant colors in almost any lighting condition. Whether you're capturing landscapes or portraits, it consistently impresses.
In terms of overall performance, the phone handles most tasks smoothly — from multitasking to gaming. However, occasional hangs or stutters can disrupt the otherwise fluid experience, which may be a concern for power users.
One area where the S25 Ultra falls short is battery life. It’s serviceable for light to moderate use but tends to drain faster under heavy loads, making a midday top-up necessary for many users.
Despite these minor drawbacks, the S25 Ultra remains a solid flagship option, especially for photography enthusiasts.
Pros:
Superb camera performance
Smooth overall experience
Premium design and display
Cons:
Occasional system hangs
Mediocre battery life
Value
4
Response from Samsung USBy R&R Team, July 17, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the appearance and camera quality of your device. The intelligent battery is designed to maximize after a short period of usage when the device can adjust to your consumption habits. We have provided links to articles to help you do this manually if you continue to experience frustrations. We have also shared a link to an article to help you with the speed and occasional lag you mention experiencing with your device. Lastly, we have provided a link to the Samsung Support Team if these troubleshooting measures do not help you resolve your frustrations. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
AI Features
on July 16, 2025
Posted by: SpecOpps33
[This review was collected as part of a promotion.] The AI features that are included in this phone are outstanding! There is an endless amount of information gathered by AI, which make the phone very convenient and reliable. This phone has a feature where you can save battery life by setting a limit to the percentage that you want the phone to be charged at. No matter what the battery life on this phone is awesome!
Value
5
Written by a customer while visiting Samsung US
Posted by: Triple M
Verified Purchase:Yes
I recently switched from the s23 ultra to s25 ultra and i love the new design.
Written by a customer while visiting Samsung US
Customer Rating
5
Like the new S25 ultra
on July 16, 2025
Posted by: DizzyDiva
[This review was collected as part of a promotion.] I like the new ultra 25. It's fun and easy to use. And play with a lot of fun new gadgets, the a Galaxy AI is fun to play with helpful in a lot of ways. It's an all around good phone. The camera is awesome too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device.
on July 16, 2025
Posted by: JuanSolo01
[This review was collected as part of a promotion.] I am a Samsung user for more than 10 years. Last unit before S25Ultra was S21 Ultra. I waited that long because there was not that much of an upgrade for me with the camera and ease of use. I was very comfortable with it. Finally decided to upgrade and I don't regret it.
Camera still the best, Galaxy AI functions are very fun to use, so many features that I still haven't mastered. The speed and the display, beautiful. Battery life and signal, amazing. I tested the Satellite signal from TMobile and never missed a text.
I have a simple case and a screen protector but so far, no issues. I have used the phone at work. Mostly on my pocket rolling on the floor (I'm a mechanic) and it's durability is awesome. Speakers are very loud for a cellphone.
In summary, best phone so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung does it again :)
on July 16, 2025
Posted by: Mellow
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is an incredible device that truly stands out! Its stunning 6.9-inch display with an anti-reflective coating offers an unmatched viewing experience, even in bright sunlight. The versatile camera system, including a powerful 200MP main lens, captures incredibly detailed and lifelike photos, while the advanced AI features revolutionize everything from photo editing to daily tasks. Plus, with its long-lasting battery and top-tier performance, it's undoubtedly one of the best Android phones available today. Overall, I'm incredibly happy with my purchase and would definitely recommend it!
Value
5
Written by a customer while visiting Samsung US