Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,443 Reviews)
Rating breakdown 30,443 reviews
5 Stars
26,062
4 Stars
3,438
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great camera!
on October 8, 2026
Posted by: Nanihani
[This review was collected as part of a promotion.] I chose this phone primarily because of the great camera, and it did not disappoint. I also like how quickly it turns on, does updates, and more. I dont use all the features or extras such as AI assistant or the stylus very much, but they dont get in the way and occassionally are handy. Ive noticed it truly only charges with nicer chargers, anything older or with lower power wont do much if anything for battery level. Thay makes sense though since it is such a powerful device. Battery life is pretty good and doesnt seem to have reduced on the year I've had it, an issue I had with other phones. Overall I pwuld suggest this phone to anyone who wants a computer in their pocket with a great camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features i can take image from a video
on October 8, 2026
Posted by: Countrygirlbeck
[This review was collected as part of a promotion.] I am glued to my phone,it is my lifeline for reaching out to loved one through call or video with very clear video. The features are amazing taking an image from a video, to getting the best and most amazing pics woth amazing quality. I can do so many things with my photos and their my keepsakes my memories and i was able to have them with my device. Gaming is amazing with the nice screen and quality makes it very hard to not play them. Overall my life depends alot on my device and the memories i get to make with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery gets hot and drains fast
on October 8, 2026
Posted by: RENERIZE
[This review was collected as part of a promotion.] Since I first bought the phone the battery is good for 1 day of use. The phone is fast but sometimes locks up and chokes then I gotta reboot. The service for wifi and mobile is decent but does not reach higher than 700Mbps for uploading and downloading.
Value
3
Response from Samsung USBy R&R Team, October 9, 2026
Hi there RENERIZE, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to resources to help you maximize the speed and troubleshoot the temperature of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on October 8, 2026
Posted by: Cubski81
[This review was collected as part of a promotion.] I chose Samsung again as I believe they make the best phones in the industry. From the app marketplace, interface, memory, battery, style, and flare, hands down the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most desirable camera on any phone ever!
on October 8, 2026
Posted by: GoJosh
[This review was collected as part of a promotion.] I chose this particular phone for its features, one being its size and stylus (I love the little click it makes). Then I discovered the camera....this phone takes phenomenal photos. I receive an extraordinary amount of compliments, especially of my photos of the Moon. I love and trust this phone, definitely makes taking pictures and managing everyday tasks easier. I use the calendar everyday...and my online wallet. Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on October 8, 2026
Posted by: Coxs06
[This review was collected as part of a promotion.] Camera quality is superb especially when used at nights as the night detection option gives that quality light addition effect. Audio is amazing. RAM runs excellent. Phone runs smoothly and quickly. The 512gig model gives all the storage you need and more for both applications, videos and pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on October 8, 2026
Posted by: Libi
I purchased the Samsung Galaxy S25 Ultra expecting a top-tier flagship experience, but the reality has been deeply disappointing. Since July of this year, the device's performance has dropped drastically, suffering from constant lag, excessive overheating, and rapid battery drain.
I have been extremely careful with this phone from day one: I never leave it charging overnight, I don't keep unnecessary apps installed, and I use it under completely normal conditions. I have meticulously followed every single optimization tip provided by customer support to improve battery life, but nothing has worked.
It is unacceptable for a phone in this price range to experience this level of battery degradation after just one year of use. Unfortunately, this is not my first bad experience with the brand; I had the exact same issue with a Samsung smartwatch whose battery became useless after a year. Given this recurring pattern of product durability issues, I have completely lost faith in the brand and have decided to switch to other manufacturers for the rest of my family's devices. I do not recommend this phone.
I have been extremely careful with this phone from day one: I never leave it charging overnight, I don't keep unnecessary apps installed, and I use it under completely normal conditions. I have meticulously followed every single optimization tip provided by customer support to improve battery life, but nothing has worked.
It is unacceptable for a phone in this price range to experience this level of battery degradation after just one year of use. Unfortunately, this is not my first bad experience with the brand; I had the exact same issue with a Samsung smartwatch whose battery became useless after a year. Given this recurring pattern of product durability issues, I have completely lost faith in the brand and have decided to switch to other manufacturers for the rest of my family's devices. I do not recommend this phone.
Response from Samsung USBy R&R Team, October 9, 2026
Hey Libi, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how distressing it can be when your device is not operating as intended or expected. We have provided links to resources to help you maximize the speed, battery life, and troubleshoot the temperature of your device at your convenience. We have also provided z link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my Phone!
on October 8, 2026
Posted by: BlueTaz
[This review was collected as part of a promotion.] I have been wanting a Samsung for a LONG time lol and i finally got one! ☺️ I really love my Samsung S25 Ultra! I chose the S25 Ultra version off of the phone my sister has, which I thinking an S23. I absolutely LOVE the fact that I can zoom into the moon 🌑 and get AMAZING photos! You can see all the craters! I was issuing my phone for all kinds of stuff but mainly photos and schooling. Only thing that i wish is if it had more storage for photos 😅 I love taking pictures what can I say lol!
Value
5
Written by a customer while visiting Samsung US