Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,148 Reviews)
Rating breakdown 20,148 reviews
5 Stars
17,284
4 Stars
2,186
3 Stars
390
2 Stars
127
1 Star
161
86%of customers recommend this product.
(
1,105 out of
1,284)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Always a great phone Samsung has top notch quality
on September 15, 2025
Posted by: Littleman78
[This review was collected as part of a promotion.] My Experience with the Samsung Galaxy S25 Ultra and Galaxy AI
I’ve been using the Samsung Galaxy S25 Ultra for a few weeks now, and I can honestly say it feels like more than just a phone — it’s like a personal assistant that fits in my pocket. Samsung has been pushing AI heavily this year, and the integration of Galaxy AI in the S25 Ultra makes a real difference in daily life.
First off, the design is premium. The titanium frame gives it a solid, almost luxurious feel, and the slimmer bezels make the massive 6.9-inch display look endless. The screen itself is gorgeous — crisp, vibrant, and insanely bright, even outdoors. Watching movies or just scrolling through apps feels immersive, and I’ve caught myself admiring the colors more than once.
Performance is exactly what you’d expect from a flagship. The Snapdragon 8 Elite Gen 4 runs everything effortlessly. I’m a multitasker — streaming music, checking emails, editing photos, and messaging all at once — and the S25 Ultra never stutters. Gaming is smooth, and the phone barely warms up thanks to better cooling. Storage isn’t an issue either, with plenty of space for my apps, photos, and videos.
But what really sets the S25 Ultra apart is Galaxy AI. The tools don’t feel gimmicky — they actually help. The phone is nothing but spectacular
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
perfection
on September 15, 2025
Posted by: rendonx
[This review was collected as part of a promotion.] AI helps me on a daily basis with many of my daily tasks and makes everything easier for me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on September 15, 2025
Posted by: JayB86
[This review was collected as part of a promotion.] In my humble opinion it's the best phone on the market right now. It's got it all. And I'm falling in love with the galaxy ai. I'm finding myself using it more and more, after I initially thought I would never get any use out of it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to navigate.
on September 15, 2025
Posted by: Lbardales
[This review was collected as part of a promotion.] Great for someone who is not very tech savy but needs a smart phone for work and it's great Assistant for reminding you of things at home too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I think this is the best Galaxy S series ever.
on September 15, 2025
Posted by: Galaxyguy25
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is an absolute powerhouse and easily one of the best smartphones on the market right now. Its stunning display delivers vibrant colors and incredible brightness, making everything from streaming to gaming feel immersive. The camera system is phenomenal, capturing sharp, detailed photos in any lighting condition, while the zoom capabilities are unmatched. Performance is lightning-fast thanks to the new processor, and the battery life comfortably lasts all day, even with heavy use. Sleek, premium design paired with cutting-edge features makes the Galaxy S25 Ultra a true flagship that exceeds expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone of 2025
on September 15, 2025
Posted by: 66886544
[This review was collected as part of a promotion.] The s25 ultra is mind blowing. The cameras are top tier. The speakers are loud and clear. The screen with the anti reflective coating is really helpful. One ui 7 is the best one ui update. The phone is just perfect.
Galaxy Ai has made my life easier. Gemini is my best friend.
I like how I can summarize information I'm reading in the browser
Circle to search anything i don't understand or simply use Ai select. Thanks
I like how I can summarize information I'm reading in the browser
Circle to search anything i don't understand or simply use Ai select. Thanks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phonone
on September 15, 2025
Posted by: BlackStabbath619
[This review was collected as part of a promotion.] Great video quality great fps for games and the sound quality is amazing loudest clearest speaker I've had on a phone. And the camera is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product runs great but has some issues.
on September 15, 2025
Posted by: Carlos239
[This review was collected as part of a promotion.] I recently bought this S25 Ultra to use as a work phone. Had it for 7 months now and the charging port is already not working. Whenever I plug in my device, it says that water or debris has been detected. So I cleaned the charging port and it still gave me the same message. But it also can't be moisture since this device has never been near any water. Also the fact that Samsung doesn't warranty my device because it simply has "moisture" is just outrageous. Imagine paying $1600 for a device, just for my warranty to be voided because of moisture or minor physical damage. Even though I knew my device hasn't been near any water, Samsung won't warranty it simply because a stick says moisture slipped in because moisture is always on the air in Florida.
Value
3
Response from Samsung USBy R&R Team, September 16, 2025
Hi there Carlos239, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended of expected. We have provided a link to the warranty information for your convenience, and for reference. We have also shared a link to the Samsung Support Team if you are interested in any and all repair options. This device does still have wireless charging capabilities that will allow you to continue charging and using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US