Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,195 Reviews)
Open Ratings Snapshot
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,322
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
1 out of 5
1
This product isn't working great
on August 1, 2025
Posted by: SexyStudMuffin
[This review was collected as part of a promotion.] I use it for everything and it's slow bringing up anything
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 1, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations and operating slowly for your usage. We have provided links to a few troubleshooting guides to assist you with the speed, and to the full device manual to assist you adjusting the refresh rate of your device, if you have not done so already. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good morning g in bb
on August 1, 2025
Posted by: Love69
[This review was collected as part of a promotion.] Urn u ugh luv in m I hutch gn n cv. Urn tv tv because because v unbuttoned ch giving him u in Un bub b b n gn. Ugh I b TV b. N g hiccups GL. IC m gn. N
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best camera and AI on the market
on August 1, 2025
Posted by: ZZZZZQNA
[This review was collected as part of a promotion.] I'm surprised how good this phone is. Not just good on a daily basis, if you are a person that travels and takes pictures a lot, this is probably one of the best phones because of how easily it is to edit pictures on it with the help of Galaxy AI.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is overall wonderful
on August 1, 2025
Posted by: SchellDawn
[This review was collected as part of a promotion.] I love the ease of navigating between notifications and settings from different sides of the screen. The camera is amazing!!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung phone
on August 1, 2025
Posted by: Carolyn
[This review was collected as part of a promotion.] The S22 I have is easy to use and I love all the features. I would enjoy the new S25 with enhanced features.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great device with one big flaw
on August 1, 2025
Posted by: ALemonS
[This review was collected as part of a promotion.] Samsung customer for over a decade and loving the S25 Ultra. Battery life is great, Galaxy AI has been very nice for photo editing and camera options are fantastic. The biggest drawback for me, and the only thing giving me regret is taking the bluetooth out of the s pen. Not having a built in shutter option for the camera has been a near daily inconvenience for me. I do wish I had known before I ordered.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 1, 2025
Hi there ALemonS, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your camera is to you, and wanting to be able to capture the most amazing photos and videos from any angle. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your device. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome per usual
on August 1, 2025
Posted by: BmoreAnchorage
[This review was collected as part of a promotion.] Galaxy AI is awesome. The new state of the art features makes life much easier. Samsung doesn't miss and I will forever be customer. I've had all versions of the Samsung phone and am pleased to see the progression of technology. Samsung is way ahead of the game, better than any other products out there!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best thing since sliced bread
on July 31, 2025
Posted by: Solo7311
[This review was collected as part of a promotion.] The Samsung Galaxy S25. Ultra is d best phone I have ever used. I'm sorry, bone, I'm good. I'm mistaken, not phone, right. It is a communication device, it supersedes the phone. It is duh, it is what the communicator was to Capt. Kirk on Star Trek, it is that day. I would be lost without it.I am in love with it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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