Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,446 Reviews)
Rating breakdown 20,446 reviews
5 Stars
17,543
4 Stars
2,222
3 Stars
394
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,111 out of
1,289)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Galaxy AI powers gaming, streaming, and life.
on August 19, 2025
Posted by: TidusBinbotaj
[This review was collected as part of a promotion.] The Samsung Galaxy has quickly become the center of my digital world. From the moment I turned it on, I could tell this was more than just a phone it’s a tool that blends power, speed, and intelligence into my daily routine. Galaxy AI has made a huge difference in the way I work and live. I use it to summarize notes, translate content, and keep my schedule organized without missing a beat. What used to take minutes of searching or typing is now done instantly, freeing me up to focus on what matters.
Entertainment is just as strong. The display is bright, smooth, and immersive, making movies and sports look incredible. Gaming performance has been equally impressive fast, responsive, and stable even during longer sessions. Paired with strong audio and reliable connectivity, it feels like carrying a personal console and theater in my pocket.
At the same time, battery life and charging speed mean I never worry about being cut off in the middle of a project or a match. Whether I’m streaming, gaming, handling work, or supporting my daughter with school, the Galaxy fits seamlessly into every role. It’s reliable, powerful, and adaptable, exactly what I need in a world that never slows down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It just ok
on August 19, 2025
Posted by: Jennifer217
[This review was collected as part of a promotion.] Since I just got this phone a few weeks ago due to dropping and cracking my other phone. This phone seems to run alot slower than my note 20 ultra also when talking on the phone it cuts in and out of service and shouldn't since I have a tower at the end of my block. Just really not liking this phone as much needs some improvements
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hi there Jennifer217, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when you have a new device that is not aligning to your expectations. We would love nothing more than to assist you with your frustrations, and have provided links to resources to help you at your convenience. We have also provided a link to the Samsung Support Team if your frustrations continue with your device, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone great features
on August 19, 2025
Posted by: GalaxyEnj0yer
[This review was collected as part of a promotion.] This phone does it all! Perfect for work, gaming, and doomscrolling haha. The galaxy AI allows some real creative freedom and its a much better experience than others I have tried. I absolutely love playing high end shooter games on this phone, i always run highest graphics settings and it doesn't even hurt performance, battery or impact the heat of the phone much. I also think One UI is amazing, and has many features that stock android severely lacks like better customization, better settings, and very easy to navigate whilst also having enough complexity to dive into if you want.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on August 19, 2025
Posted by: Hybrid
[This review was collected as part of a promotion.] Ive never used AI before until I got the Galaxy S25 Ultra, and I must say what a game changer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Translation Feature is Awesome!
on August 19, 2025
Posted by: DreamWeaverSerenity
[This review was collected as part of a promotion.] I love having the ability to translate pictures, messages from friends in their language and being able to respond to them in their language. I have not yet figured out how to use the live phone call translation feature. I look forward to figuring it out so I can have live phone call conversions with my friends while they speak their language and me mine, but we hear each others responses in our language. This phones camera also takes amazing photos and videos. While playing games it works beautifully and smoothly. I do enjoy the AI function, especially when searching up information, medications, etc. I look forward to interacting with it even more as time goes on. This has been my favorite of the galaxy phones so far. You never fail to disappoint Samsung! I only upgrade about every 2.5 to 3 years so I am very pleased with this phone all around.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always exceeds expectations
on August 19, 2025
Posted by: Aceofspades1994
[This review was collected as part of a promotion.] Long time Galaxy phone owner since the Galaxy S3 base phones have always allowed me to do what I expect a smartphone should do from good response time when using various applications to high quality images and video. The S pen from the note series that's been adopted into S series was always a niche but useful feature I hope to see Samsung innovate this phone future possibilities are endless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The features of this phone
on August 19, 2025
Posted by: IIIrdDegr333
[This review was collected as part of a promotion.] There's been absolutely nothing that I use/need in this phone that has disappointed me once bit. Not yet at least. And there's sooooo many features that I haven't even used yet. There's a lot. And it's always fascinating every time I try something new.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S23 Ultra to the S25 Ultra
on August 19, 2025
Posted by: Tayler
[This review was collected as part of a promotion.] I switched from the S23 ultra to the S25 ultra and I must say, im a little disappointed in the camera quality. I feel like lowering the MP on both eh front and back was a down grade to the phone. However I must add the battery life compared to the S23 Ultra is a big improvement. The slim design of the phone fits a little more comfortable in my hand however I am missing the screen size difference. As far as the overall performance of the S25, im a little impressed at the changes and upgrades from the S23 to the S25.
Galaxy AI, on the other hand im finding quite frustrating. The results that are generated from the assistance asked for doesnt quite match. So ive tended to just stay away from the galaxy AI. The only feature I find somewhat remotely helpful is galaxy AI in the photo editing. Even then its quality of results just dont meet expectations!
Galaxy AI, on the other hand im finding quite frustrating. The results that are generated from the assistance asked for doesnt quite match. So ive tended to just stay away from the galaxy AI. The only feature I find somewhat remotely helpful is galaxy AI in the photo editing. Even then its quality of results just dont meet expectations!
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hey Tayler, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations. We also understand that new devices can take time to adjust to with the enhanced features. The camera on your Samsung Galaxy S23 Ultra has on the rear a 200MP Wide, 12MP Ultra Wide, 10MP Tele 3X Optical Zoom, 10MP Tele 10X Optical Zoom, and 100X Space Zoom. Your new Samsung Galaxy S25 Ultra has a 200MP Wide, 50MP Ultra Wide, 50MP Tele 5X Optical Zoom, 10MP Tele 3X Optical Zoom, and 1200X Space Zoom, and both devices have a 12MP front camera. The display on your Samsung Galaxy S23 Ultra has a 6.8 inch display size, and the Samsung Galaxy S25 Ultra has a 6.9 inch display size but has the rounded corners. We have provided a link to an article to help you with the different camera settings on your new device, and also to complete manual for your device to help you with the features of Galaxy AI. We also have shared a link to the Samsung Support Team of offer additional assistance if your frustrations continue with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US