Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Solid phone
on August 2, 2025
Posted by: Lilnameless1
[This review was collected as part of a promotion.] Love it. Easy to use and pretty sturdy, I've dropped it a couple times with minimal damage. Love it
Value
5
Written by a customer while visiting Samsung US
Posted by: H Tran
from San Jose, CA
Expertise:Expert
Verified Purchase:Yes
My s24 ultra was not repairable so I had to buy a new phone. I wouldn't have bought the s25 ultra if I knew that the s pen didn't take pictures anymore. That's the only thing I used it for.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, August 4, 2025
Hello H Tran, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not operating as expected. We have provided a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use for distance control for your camera. We have also provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone! Love it!
on August 1, 2025
Posted by: MrDs247
[This review was collected as part of a promotion.] I would give this phone a 5 star rating... Which I'm sure I will lol. But I just got it 😆
Amazing phone!!
Value
4
Written by a customer while visiting Samsung US
Posted by: Jose
from Harrisburg Pennsylvania
Verified Purchase:Yes
It's very fast and advanced. Has great features. Very happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite phone!
on August 1, 2025
Posted by: Happy2025
[This review was collected as part of a promotion.] I have the S25 Ultra and Buds 3 pro and this is my favorite combo! The AI works great. The screen is gorgeous and I have never spent so much time on any phone. I keep learning new features about this device. Love the circle to search feature. I'm also running the Beta version 8 on Android 16.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Switch
on August 1, 2025
Posted by: AmirSamsung
[This review was collected as part of a promotion.] Recently switched to the s25 Ultra and it was the best switch I could've made. I'm used to other competing cell phone brands but this s25 ultra beats them! The 6.9 inch screen size is super bright, crisp and makes watching YouTube videos and Netflix easy. The Samsung AI is so easy to use too with the phones stylus pen. It's so much fun using AI to edit photos of my puppy. Not to mention the customization you can do on the phone is so different and fun compared to other phone brands. Overall I'm super happy making the switch to the new S25 Ultra and cant wait to create a new ecosystem of Samsung devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on August 1, 2025
Posted by: JenElizo
[This review was collected as part of a promotion.] Awesome phone. Worth every penny. Get the watch too. It has already helped me with my organization and my scheduling. The alarm for my medication has really helped out. The camera is phenomenal. There is not one negative thing or I can say about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great hand feel. Miss the old S-Pen
on August 1, 2025
Posted by: Newshoes
[This review was collected as part of a promotion.] I upgraded from an S23 Ultra. I love the new shape just because I had a hard time keeping the older style's 'sleek design from flying out of my hand and across the room. The new Ai features are incredible. I love the real time translation option for calls. It's slimmer design is great and it's a little light so less hand/wrist fatigue.
I do miss some features of the older s-pens, but I can live with it. I also miss the ultra wide angle option on the older cameras, but overall I'm very happy with this phone.
I do miss some features of the older s-pens, but I can live with it. I also miss the ultra wide angle option on the older cameras, but overall I'm very happy with this phone.
Value
4
Written by a customer while visiting Samsung US