Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,480 Reviews)
Rating breakdown 20,480 reviews
5 Stars
17,574
4 Stars
2,224
3 Stars
395
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,112 out of
1,290)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Love all the features and how easy it is to use
on August 19, 2025
Posted by: Antlion
[This review was collected as part of a promotion.] I use my galaxy 25 ultra everyday. And the galaxy Ai is something I utilize on a daily basis as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Back to Samsung!!
on August 19, 2025
Posted by: Enslugen86
[This review was collected as part of a promotion.] Completely satisfied with my S25 Ultra. I had switched to the Pixel on my last purchase and instantly regretted it. I really appreciate the fact that i have the S pen that stays completely secured in the phone until pressed. Will get a substantial amount more useful during winter and cold days. Constantly gaming and trading crypto currency in my phone. This hasn't changed how long my battery lasts by too much. Obviously, considering constant usage will Obviously drain your battery quicker. The definition and quality of the graphics in gaming are better than a lot of TV pictures. No screen lagging or overheating, whatsoever! Definitely going to be staying with Samsung for every future phone purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Over hyped and lacking originality
on August 19, 2025
Posted by: DupedInDetroit
[This review was collected as part of a promotion.] I'm a long term Samsung Galaxy user. I've had the Note series since the Note 2 over a decade ago. The ONLY reason I switched to the 25 Ultra is because I clumsily washed my Note 10+5G in the washing machine and I needed something ASAP. ( My Note 10+ was fine after 2 weeks of drying out but I had already processed the insurance claim) After going back and forth with insurance not getting me a comparable phone, I ordered the 25 Ultra. I had to get the 1 TB as I'm a power user and my 10+ had the expanded SD slot with a 1 TB.
The only thing I like about this phone is the AI features, which are now available older models. The audio cleanup is great, although it's starting to sound robotic now.
The phone locks up, shuts down apps that have been stable on all my previous Galaxy devices, it overheats, the lack of BT on the S Pen is tolerable but still frustrating, the BT disconnects from my watch and other devices at random, the screen doesn't always recognize when I am touching it, it fails diagnostic tests occasionally. Overall it's not a great phone. Not to mention, it doesn't have the originality of the Galaxy series anymore as the body is moreso straight edged instead of the unique curved edges and sides.
I'll likely be returning this and looking for a 23 or 24. It definitely feels like a downgrade.
Value
2
Response from Samsung USBy R&R Team, August 20, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We would love to help you maximize your experience with your device and best align the settings and features to you preferences. We have provided links to articles to help you with the redesigned S Pen features, freezing, apps crashing, temperature, and connection of your device. We have also shared a link to the Samsung Support Team if you frustrations continues or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Sansung 25 ultra
on August 19, 2025
Posted by: Wellingtonwilliams123
[This review was collected as part of a promotion.] The best Phone sansung created !!!!I am very happy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect go to phone for work and personal life
on August 19, 2025
Posted by: Cheft07
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra while developing recipes for my clients, and it’s become an essential tool in my work. The S Pen makes jotting down notes and adjustments quick and natural—almost like writing on paper, but way more organized. The camera is outstanding; I use it constantly to capture high-quality photos of the resulting dishes, and the detail is so sharp that it’s perfect for sharing with clients. Galaxy AI has also been a huge help—it helps me clean up my notes, summarize ideas, and even translate when I’m searching for or working with international recipes. Overall, it feels like the phone was built to support creativity and productivity, and it’s made my workflow smoother than ever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent But Kind Of Disappointed
on August 19, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I've Always Been A Samsung Fan & Strived To Get The Next Best. I Enjoy My Phone Although I've Been Having Slight Issues With My Camera & I Just Purchased The Phone. Im Disappointed Samsung Removed The S Pen Features Like The S24 Which Is One Of The Main Reason I Upgraded. Although I Do Love The Galaxy AI Feature It's Amazing. I Enjoy The Quality Of The Phone. As Well As The Speed & Battery Life. The Phone Is Great But I Would Love For Them To Aleast Bring Back The Pen Features.
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hello Saiko Yuri, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device, and we would love to help you with the features that are causing you some frustration. We have provided links to articles to help you with the redesigned S Pen features, and the different camera settings. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 19, 2025
Posted by: Simplyblessed
[This review was collected as part of a promotion.] Love the phone and all the new features. The only downside is the stylus doesn't allow you to use it to take pictures with. A major disappointment about that. My family always asks me to take the pictures because of the camera quality and the fact that the stylus allowed me to use it without holding the phone awkward to get a good picture. The Galaxy AI is on point. Very helpful and useful. I have been a long time samsung user and I am over all impressed on how they continue to innovate new features like Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
New phone.
on August 19, 2025
Posted by: LR1984
[This review was collected as part of a promotion.] Galaxy AI is great technology.
Camera is amazing.
Camera is amazing.
Value
4
Written by a customer while visiting Samsung US