Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,514 Reviews)
Rating breakdown 20,514 reviews
5 Stars
17,602
4 Stars
2,228
3 Stars
396
2 Stars
128
1 Star
160
86%of customers recommend this product.
(
1,112 out of
1,290)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
My locked samsung
on August 15, 2025
Posted by: Krunch
[This review was collected as part of a promotion.] I liked the device for sure. However i wish i was able to just simply root it like super easy like the old s2!
Value
3
Response from Samsung USBy R&R Team, August 18, 2025
Hi Krunch, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are liking the usage and features of your device. We have provided links to the complete manual for your device, and to the Samsung Support Team to discover the full capabilities and align the settings of your device to your preferences. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera it's #1 and surpasses nikon
on August 15, 2025
Posted by: xhaustme
[This review was collected as part of a promotion.] I love the pen for drawing and capturing photos for great productivity
Galaxy AI is top 5 of all AI software
Galaxy AI is top 5 of all AI software
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sweepstakes review
on August 15, 2025
Posted by: Crowdily
[This review was collected as part of a promotion.] This device is probably the best phone overall I've ever had. The Galaxy AI is spot on with any help I need. It runs games flawlessly even on max graphics, and barely heats up enough for me to worry even with a bunch of stuff running. The Ultra is the only way to go because of the durability of the device. Love it and definitely recommend it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone all around
on August 15, 2025
Posted by: Kingaawesomness
[This review was collected as part of a promotion.] The galaxy AI is a great helper also the pictures are phenominal, the clearity on the distance is amazing!
Im in photography school and this phone helps me with just about everything i need. Time managment with this phone is great and grafics are phenominal.
Im in photography school and this phone helps me with just about everything i need. Time managment with this phone is great and grafics are phenominal.
Value
5
Written by a customer while visiting Samsung US
Posted by: HemB
Verified Purchase:Yes
Very happy with the Galaxy S25 Ultra 512GB phone. While it looks and feels like my earlier S23 Ultra, the battery performance is decidedly better and the display is terrific. Love the anti-reflective coating.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
I love it so much
on August 16, 2025
Posted by: heering
[This review was collected as part of a promotion.] I have many occasions to write things with a pen, and I enjoy taking photos, so I purchased it. The case I ordered together with it is also sturdy, and I attach the smart tag to my bag to use when traveling. I was originally using the 22 Ultra, but after switching to the 25 Ultra, I'm very satisfied. It's sturdy, fast, and above all, I love the Galaxy AI features. I like the weather summary feature that appears on the lock screen, and it's very useful when I want to automatically crop desired entities from photos in the gallery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I WAS WRONG!¡!
on August 16, 2025
Posted by: Mischief
[This review was collected as part of a promotion.] I can admit when I am wrong, and this is one of those times! I've, for the most part, always believed upgrades from, for example, a Samsung Galaxy S21 Ultra (Which,in my opinion, is one of the best phones Samsung made!) To a Samsung Galaxy S22 Ultra a couple months after buying the first one, is not a good enough of an upgrade to be worth the cost or the time/effort of a trade in just to have the next model do it again in a few more months. Welp! The last couple, especially the S24-U to the S25-U is well worth it. What are device especially with the new Galaxy AI and the new and more advanced features and abilities it's capable of just makes it, overall, the bees knees out of these, the Galaxies with thier always improving features we like to see! If you don't want to take my word(s) for it, do yourself a favor and just go for it, take the leap and enjoy the radical upgrade you will give yourself! I know I don't regret it. I'm fact, I can't wait to do the next upgrade when it is available. Hahaha!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Has flaws
on August 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The galaxy ai is great. But I have a little of problems when it comes to the actual phone it always says im offline or no data even when I have full bars.
Value
3
Response from Samsung USBy R&R Team, August 18, 2025
Hi Toribabi94, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the enhanced features of Galaxy AI. We have provided a few links to articles to help you with the connectivity of your device, and ensure you have the intended experience with your device. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US