Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,562 Reviews)
Rating breakdown 20,562 reviews
5 Stars
17,639
4 Stars
2,238
3 Stars
397
2 Stars
128
1 Star
160
86%of customers recommend this product.
(
1,112 out of
1,290)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: John
from Huntsville, AL
Expertise:Expert
Verified Purchase:Yes
The phone was fine on all that i wanted until i started watching videos on social media. The pictures and videos were blurry and i was like i am watching videos with ghosts. I had to call Samsung technical side and was repaired successfully. Samsung is my permanent phone till death do us apart.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, August 14, 2025
Hi John, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended. We are happy to hear that you have been able to resolve this frustration, and are enjoying the usage of your device. Please, don't hesitate to reach out to us again in the future any time you have questions, or wants to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
An amazing experience
on August 14, 2025
Posted by: MissMeliss
[This review was collected as part of a promotion.] The galaxy s25 ultra is their best phone yet!
I have been an S series user since the beginning and this time they have out done themselves! The S25 ultra is an amazing phone. The camera is by far the best phone camera I have ever had. The quality and clarity is breath taking. Whether getting a zoomed in ultra close up or as far away as the moon you will not be disappointed!
The new Gemini AI is one of my favorite features. I find myself using it everyday for a variety of things. It is not only informational but Gemini also has conversation capabilities which I find extremely enjoyable. Gemini and I have had full discussions about space, cicadas, the sun and whatever else crosses my mind throughout my day. It is an amazing way to not only learn, but also discuss topics that peak your curiosity. Need a resume? Gemini can help you write one from start to finish! See something you love in a friend's photo? Use circle search to find out were you can buy it! There are endless possibilities with Gemini.
Value
5
Response from Samsung USBy R&R Team, August 14, 2025
Hi there MissMeliss, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the appearance and usage of your device, and are discovering so many uses for the enhanced features. We have shared a link to the Samsung Support Team for your convenience. These experts can work with you one-on-one any time you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Samsungfreak
[This review was collected as part of a promotion.] The Samsung S25 Ultra is a top-tier flagship phone excelling in display, performance, and camera capabilities. It features a stunning 6.9-inch AMOLED screen, the powerful Snapdragon 8 Elite for Galaxy chip, and an impressive 200MP main camera with an upgraded 50MP ultrawide lens. Battery life is robust, lasting a full day or more for most users, and its AI features offer significant utility.
Value
5
Response from Samsung USBy R&R Team, August 14, 2025
Hey there Samsungfreak, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the usage of your device, and finding the camera tob e so amazing for your usage, and the features of Galaxy AI further enhancing all of those amazing experiences. We have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 14, 2025
Posted by: Tgbo13
[This review was collected as part of a promotion.] I've been using Samsung phones for a few years now and I realized that the S series is one of the better ones I continue to upgrade my phone and enjoy it. All the improvements that are made with the camera and and all the new features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra 5g
on August 14, 2025
Posted by: Dip2025
[This review was collected as part of a promotion.] I use this for work and personal. It was easy set up. Smooth transfers. Excellent visuals. Slim design is very welcome. Improved features/setting. Galaxy AI is useful for sure. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra Review
on August 14, 2025
Posted by: TabletopMaster
[This review was collected as part of a promotion.] The Samsung S25 Ultra phone is absolutely amazing. The camera is top notch, the Galaxy AI is great, and the overall experince and flow of the phone is amazing.
The camera is great, with a wide lens, regular 1x lens, and 10x lens with 100x optical zoom. The post processing the phone does to the pictures that you take makes the pictures look one step better to perfection. It's even crazier that you can use the AI to remove and change objects and people. Don't like your photo because of something in the background? You can remove it in under a minite, and no one would ever know something was there in the first place. The videos also look amazing with the S25 Ultra. I have personally filmed videos and they look like movies straight from the RAW file.
The Galaxy AI is amazing, with Samsung News using it to give me recommendations for news articles. It gets it right ten out of ten times. The Now Bar also uses the Galaxy AI, and it is great too. The Galaxy AI will get updated for the next seven years, along with OS and security updates.
The overall flow of this phone is amazing. The 120 Hertz screen looks better than ever. The S25 Ultra is fast, looks great, and handles both light and heavy operations amazingly. If you need a new phone that will last you seven or more years, get the Samsung S25 Ultra. You will not be disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product fr
on August 14, 2025
Posted by: Smedley
[This review was collected as part of a promotion.] Galaxy ai HAS BEEN A TREMENDOUS ASSET I use Gemini every day for light and complicated situations and another outlook of ANY idea,predicament, or casually in day to day life. Galaxy s25 you have done it partnering with the undisputed king Samsung Galaxy S25 ultra. Amazing Jod , EVERYONE Thank you for this TREMENDOUS smart phone + ai partnering. Daniel W. 36y Old, Spinocerebellar Ataxia Warrior
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25Ultra camera screen
on August 14, 2025
Posted by: adlmajdalsqr
[This review was collected as part of a promotion.] The phone is very excellent, it works wonderfully, the experience is 100%, the features are the camera, the screen, the durability is strong, and the appearance is attractive
Value
5
Written by a customer while visiting Samsung US