Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(21,002 Reviews)
Rating breakdown 21,002 reviews
5 Stars
18,027
4 Stars
2,282
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,116 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Decent phone
on July 28, 2025
Posted by: Shygirlnk1
[This review was collected as part of a promotion.] So I've had my s
galaxy s25 ultra since it came out. There's some things I love about it such as color and size. The galaxy AI feature is a nice touch too! I am disappointed by how often apps freeze. For the price it shouldn't have those issues frequently.
galaxy s25 ultra since it came out. There's some things I love about it such as color and size. The galaxy AI feature is a nice touch too! I am disappointed by how often apps freeze. For the price it shouldn't have those issues frequently.
Value
3
Response from Samsung USBy R&R Team, August 5, 2025
Hey Shygirlnk1, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the color and size of your new device, and finding uses for the enhanced features of Galaxy AI. We have provided a link to an article to help you with the freezing you mention experiencing. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone
on July 28, 2025
Posted by: Pesina13
[This review was collected as part of a promotion.] Best Phone ever , before was have the note 20 ultra but whit this galaxy ai is another World.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
s25 Ultra ROCKS!
on July 28, 2025
Posted by: Noe2025
[This review was collected as part of a promotion.] Absolutely the best phone device I have "EVER" owned, hands down. The s25 Ultra is amazing in every regard. Keep up the good work and thank you for making my communication life much easier with your amazing device-SAMSUNG.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does so much more than my old Motorola
on July 28, 2025
Posted by: CowboyBramer
[This review was collected as part of a promotion.] This phone is so advanced with the Galaxy AI . It can do things faster and smarter than any other phone I've ever had.
The videos are of the highest quality, the games are amazing on here compared to other phones.
The pictures i take and the things i can do to enhance them is like nothing before.
I highly recommend the Samsung S25 Ultra to anybody looking for the next generation of quality top notch phones
The videos are of the highest quality, the games are amazing on here compared to other phones.
The pictures i take and the things i can do to enhance them is like nothing before.
I highly recommend the Samsung S25 Ultra to anybody looking for the next generation of quality top notch phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Incredibly fast
on July 28, 2025
Posted by: Kramrellim
[This review was collected as part of a promotion.] I use it for all my personal needs. It's fast, responsive and has nice large screen. I have not really indulged in to the Galaxy AI yet but if will make my life easier I am all for it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Device Hands Down
on July 28, 2025
Posted by: Carbon
[This review was collected as part of a promotion.] I honestly cant recommend the device enough I do alot of photography and note taking and with the introduction of Galaxy AI its been an absolute life saver and game changer. Being able to quickly summarize my notes helps alot with efficiency and having the ability to remove unwanted objects from my photos and erase them flawlessly feels almost like some form of forbidden magic. I dont know how Samsung does it and im not complaining. The device feels so premium in the hands and no matter what I throw at it the speed never falters, I cant recommend the device enough.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the design and features.
on July 28, 2025
Posted by: Wolf2own
[This review was collected as part of a promotion.] Everything about my samsung galaxy s25 ultra runs so smoothly. The Galaxy AI features are well integrated making it feel very natural to use. The battery life last me all day as long as im not doing any games that use a lot of energy. The display is as good as all the past galaxy series. Well nothing has changed to much it still a refreshing upgrade from previous generations. The charging is also amazing i feel like if its on the charger for a few minutes I can be ready to go. If I had one complaint it would be the s-pen it at times feels loose almost like it could pop out. Though I haven't had that problem yet its one thing I didn't have happen with my last galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
PERFECT LIFE COMPANION
on July 28, 2025
Posted by: 969696
[This review was collected as part of a promotion.] Samsung has swung it out of the ball park once again with its top tier cellular device!
Lightweight, sleek fast that doesn't overheat while in use all day.
Access multiple pages at once without any slowdown to network.
YOU CAN'T GO WRONG WITH ANY SAMSUNG PRODUCTS!
Lightweight, sleek fast that doesn't overheat while in use all day.
Access multiple pages at once without any slowdown to network.
YOU CAN'T GO WRONG WITH ANY SAMSUNG PRODUCTS!
Value
5
Written by a customer while visiting Samsung US