Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(21,135 Reviews)
Rating breakdown 21,135 reviews
5 Stars
18,137
4 Stars
2,299
3 Stars
410
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,120 out of
1,299)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
2
My opinion of s25 ultra
on July 16, 2025
Posted by: Mumbles84
[This review was collected as part of a promotion.] To be honest I am not impressed by Samsung galaxy S25 Ultra. From the advertising it looks like an awesome phone however from my experience it glitches a lot! And while using S25 I can not hold it for very long due to how much heat it puts out from the battery
Value
2
Response from Samsung USBy R&R Team, August 5, 2025
Hey Mumbles84, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to a few articles to help you troubleshoot the temperature and functionality of your device. We have also shared a link to the Samsung Support Team to offer assistance if these experiences continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Rachael
from Folkston, Ga
Expertise:Intermediate
Verified Purchase:Yes
The camera quality is better than my last. I love the color. There are new AI edits included.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
unsatisfied
on July 16, 2025
Posted by: jesseboy
from San Antonio Texas
Expertise:Expert
it was good but had alot noise want a better phone that works
Features
1
Performance
2
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxi AI and s25 ultra are must haves
on July 16, 2025
Posted by: Bobomb87
[This review was collected as part of a promotion.] Samsung Galaxy s25 ultra is a must have phone. I was hesitant to upgrade because I loved my s22 ultra. However, Samsung made the whole thing seamless. The Galaxy AI is unmatched with its usefulness and fun. Only request is to be able to name the AI assistant or change the wake up command to make it more personal.
Value
5
Written by a customer while visiting Samsung US
Posted by: Pukar Baral
from Ruston LA
Expertise:Expert
Verified Purchase:Yes
I absolutely love the phone. But I hate that you have removed the Bluetooth from the SPen. The ultra means having all the features jammed up in the phone for that price range.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on July 16, 2025
Posted by: Diolab
[This review was collected as part of a promotion.] It is a truly impressive piece of technology, offering a remarkable user experience. The device's intelligent features, particularly the IA capabilities, enhance daily interactions with the phone. I find that the camera excels in capturing stunning photos, which adds to its appeal. Moreover, the phone's intuitive interface and smooth performance make it a pleasure to use for various tasks. Overall, this is a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone...Great Features
on July 16, 2025
Posted by: SamsungGalaxyGirly
[This review was collected as part of a promotion.] First thing first, the camera on this phone is amazing. The different things you can do with your photos as well as your videos is crazy. AI!!!! Galaxy AI!!!!! I love love love the "Galaxy AI" on this phone. I definitely use it majority of the time while using my phone. My grandmother is always asking to use it when she's trying to figure out something she can't really remember. She loves Gemini more than I do and she loves to leave notes on my phone. The Galaxy S25 Ultra is hands down the best phone I've ever had. I'm definitely a loyal Samsung Galaxy user.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rushane
Verified Purchase:Yes
I have no regret with this purchase; it is good as they say
Written by a customer while visiting Samsung US