Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,225 Reviews)
Rating breakdown 30,225 reviews
5 Stars
25,928
4 Stars
3,421
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product.
(
943 out of
1,104)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: Jonathan
from Bridgeport CT
Expertise:Intermediate
Verified Purchase:Yes
Excellent device great job samsung, this phone was everything i anticipated and so much more lookinh forward to see what features comes on the s26 ultra
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone has poor service every thang else is great
on December 21, 2025
Posted by: Jack
Expertise:Intermediate
Does everything great except phone calls, phone has pour service
Features
5
Performance
3
Design
4
Value
4
Response from Samsung USBy R&R Team, December 22, 2025
Hi there Jack, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with many of the capabilities of your device. We have provided links to a few articles to help you with the connection to your carrier and reliable phone calls with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone but cannot use Dual sim
on December 21, 2025
Posted by: Saurabh
from Irving
Expertise:Beginner
Amazing phone. Worth hype around the phone. Only issue with me that its second sim slot is not proper and cannot use dual sim on my phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from St Louis, MO
Expertise:Intermediate
Verified Purchase:Yes
I purchased this because my inside screen messed up after 45 days on my Galaxy Fold 7 and I didn't want to mess with it so I saw a Black Friday sale and grabbed a 512Gig S25 Ultra and love it!. I previously have had every generation of Ultras from the S23 back to all the Note series and this one doesn't disappoint. I love the fact that it's unlocked and I can join the Beta program. Don't hesitate to get one of these if the price is right because it's an amazing phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Zahir Mohamed
from Queens
Expertise:Expert
Verified Purchase:Yes
Samsung galaxy S25 ultra is one of the best device you can ask for within these modern time in this future .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: SVans
from Hyderabad, India
Expertise:Expert
Verified Purchase:Yes
Great product. No hassle switchover from old phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kaarthik V
from Atlanta, Georgia
Expertise:Intermediate
Verified Purchase:Yes
I have been a Samsung user since Samsung Galaxy S (2010l). This current flagship Samsung Galaxy S25 ultra provides me a day long Battery, with awesome performance. I'm also able to take crystal clear pictures every time, whether it is a portrait, or a zoomed picture of a distant scenery or a document. Best android phone I have had so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
After returning a phone a couple of years ago, it getting stolen, and me stuck with paying for it, I tried the online process again. So far so good. The phone is excellent. I'm waiting to get credit for my trade in.
I would recommend this to a friend!
Features
5
Design
4
Value
3
Written by a customer while visiting Samsung US