Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,225 Reviews)
Rating breakdown 30,225 reviews
5 Stars
25,928
4 Stars
3,421
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product.
(
943 out of
1,104)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: Samsung S25 ultra
from San Diego
Expertise:Expert
Verified Purchase:Yes
I always have Samsung, thie time I received defected device, s pen doesn't get connected, Samsung account keep stopping, I didn't have time to return it and now I have to put some time to fix it, they don't have locations, they are through another party.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are not experiencing the full functionality of your device. We have provided links to an article to help you with the S Pen at your conveience. We have also shared a link to the Samsung Support Team to assist you with the Samsung account youmention, and any additional frustrations you may be experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
from Santa Clara, California
Expertise:Expert
Verified Purchase:Yes
Love features, Hate the size, make a compact, no spen needed for most of us, maybe a 6.4 inch and slightly thicker for bigger battery
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Jack Taz
from Texas
Expertise:Intermediate
Verified Purchase:Yes
It take great pictures. Phone processor is faster.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Raymond
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Always loved Samsung, Galaxy S25 Ultra is no different ,outstanding quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Columbus, Ohio
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, i didnt have any problems with the shop and the send. And the shop online was safe.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Johnyk
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
This is the best phone in 2025. It has the best display, camera, and design. I highly recommend it to anyone who wants the best phone that can do everything. I really enjoy it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Juan
Verified Purchase:Yes
The touch is a bit confusing, and de face recognition works from time to time.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Himanshu Kumar
Expertise:Intermediate
Verified Purchase:Yes
I booked the device at its launch by trading in my s23 ultra. So far this has been great. If the battery usage could be further optimized then it will be great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US