Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(30,225 Reviews)
Open Ratings Snapshot
Rating breakdown 30,225 reviews
5 Stars
25,928
4 Stars
3,421
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product. 
(
943 out of 1,104
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
I am enjoying my new phone😊
on December 27, 2025
Posted by: QUITA
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
This is one of the best galaxy products to date. Ty
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hi Quita, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazed you are with your new device, and that you are finding it to be one of the best you've ever had. We have provided a link to the Samsung Support Team for your convenience to help you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, but missing s-pen bluetooth featu
on December 27, 2025
Posted by: JPBS
from Round Rock, TX
Expertise:Expert
Verified Purchase:Yes
The upgrade feels great, but I miss some basic features from S-Pen like camera control.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 4, 2026
Hi there JPBS, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that your device feels so great during your usage, and that you are overall pleased with your device. We have provided a link to an article to help you with the redesigned S Pen features you can use on your device. We have also shared a link to the full manual to help you with the voice commands and hand gestures you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perferct phone ever
on December 27, 2025
Posted by: Yass
from Chicago il
Expertise:Intermediate
Verified Purchase:Yes
All features in one. Was not happy with s24 ultra but s25 ultra is super nice, quick, fast comfy phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hey Yass, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be fast on the processing and that it feels comfortable in your hand for prolonged usage. We have provided links to resources to help you fully discover the capabilities of your device including Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 27, 2025
Posted by: OCI90
from IN
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from Samsung note 20 Ultra, lol. I love the new Samsung S25 Ultra. The camera and speed is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 4, 2026
Hey OCI90, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the enhanced speed and camera quality of your device. We have provided a link to the full manual for your device to help you with additional features that can further enhance your experience with Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product but
on December 27, 2025
Posted by: Eaglegordon
from Illinois
Expertise:Expert
Verified Purchase:Yes
I reviewed this earlier. Transferring all apps went smooth. E sim encountered a problem. Somehow it look like it was connected to a network. Doing network reset, was the fix but it wasn't in the instructions. A search had this suggestion.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So nice
on December 26, 2025
Posted by: Bris
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. So easy to use. So many features
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hey Bris, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your new phone, and that you are finding it easy to use with so many useful features. We have provided a link to the Samsung Support Team for your convenience if you have questions about any of your Samsung products during usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 26, 2025
Posted by: Michael
from Mansfield, TX
Expertise:Expert
Verified Purchase:Yes
Great camera, lots of storage and nice screen. Good
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hello Michael, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the camera quality, storage capacity, and display quality of your new phone. We have provided a link to the complete manual to help you discover additional features available on your device like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on December 26, 2025
Posted by: ReturningUser
from New York, NY
Good battery life, purchased mostly for the 45w wireless charger. Happy with camera quality, I am a novice camera person so I don't have much say but the zoom quality and picture quality is impressive. With the 512gb I know I will not need extra storage any time soon, even thinking of deleting all cloud services just to store on device. Display is very appealing, I like the color flow, I use a theme and it displays very well. Still new but no issues in terms of performance, I get a weird glitch every now and them but overall it performs fast. I use it as a basic device, not a mobile gamer so cannot speak to that as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are pleased with the battery life, camera quality, and overall usage of your new device. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI that may further enhance your experience. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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