Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(30,225 Reviews)
Open Ratings Snapshot
Rating breakdown 30,225 reviews
5 Stars
25,928
4 Stars
3,421
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product. 
(
943 out of 1,104
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Awesome phone
on December 31, 2025
Posted by: GeeRa
from Ohio
Verified Purchase:Yes
Run smooth and effortlessly
I watch videos on YouTube to learn about all the customization you can do to the phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hey GeeRa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device to run so smoothly and that the usage feels effortless. We have provided a link to the complete manual to help you fully discover and customize your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
♥️
on December 30, 2025
Posted by: Leos
from Texas
Expertise:Expert
Verified Purchase:Yes
I'm loving it. Upgrade from s23 ultra. It was worth it.
Waiting for s26 ultra♥️
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Leos, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgrade to your new device, and finding it such a wonderful enhancement in so many ways. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
RCS Chat
on December 30, 2025
Posted by: Not a fan
Verified Purchase:Yes
The RCS chat sucks.and if I take it off, I lose my chat history. The volume on my notifications keeps shutting off. I'm not happy
Response from Samsung USBy R&R Team, December 31, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the functionality and usage of your device, like messaging, can come with a bit of a learning curve and cause frustration. We have provided a link to the complete manual for your device to help you adjust the messaging settings to your preferences. We have also shared a link to the Samsung Support Team to assist you with the notification volume changing without prompting. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S pen removal
on December 30, 2025
Posted by: Tired of change
Samsung always does this every once in a while. They remove an excellent and loved feature, yet again. The s pen modifications or lack thereof are astonishingly mentally inept in my opinion.
Response from Samsung USBy R&R Team, December 31, 2025
Hi there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when you have a new device that has been redesigned. We have provided a link to an article to help you with the redesigned S Pen features and integrate them into your usage. We have also shared a link to the complete manual for your device to assist you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best puchase of 2025!
on December 30, 2025
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Love Love Love my new phone! Upgraded from S22 Ultra with only 512GB. No complaints. Sale price = Great deal.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hi Konya Roberts, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you love your new device, and that you are finding it such a wonderful upgrade from your previous device. We have provided links to resources to help you with additional features like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Smooth transaction
on December 30, 2025
Posted by: Son n
from Portland or
Expertise:Intermediate
Verified Purchase:Yes
Great phone, tad on the larger size but easy transaction
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 31, 2025
Hey Son n, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with your new device, and we hope you are adjusting to the feel of the larger display size in your hand. If you ever have questions, or wish to share additional feedback on your Samsung products, please don't hesitate to reach out to us again. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So far so good
on December 30, 2025
Posted by: Anonymous
from Massachusetts
Expertise:Beginner
Verified Purchase:Yes
I have been using the phone less than a week and so far it has been good although I don't use the phone for e erything.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 31, 2025
Hey there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the inital usage of your phone. We have shared links to resources to assist you in discovering additional capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, wish the pen still had Bluetooth
on December 30, 2025
Posted by: ElLurchador
from Denver, CO
Expertise:Expert
Verified Purchase:Yes
This has been a great phone so far. Very responsive, great call quality, excellent pictures.
I am finding that the S Pen isn't as useful as I would have hoped. I wish they would have left the bluetooth functionality features as they were in the S24.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 31, 2025
Hey ElLurchador, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage of your device. We have shared a link to an article to help you with the redesigned S Pen features of your device, and also to the complete manual to help you with hand gestures and voice commands available with your device. We lastly, have shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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