Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(30,225 Reviews)
Open Ratings Snapshot
Rating breakdown 30,225 reviews
5 Stars
25,928
4 Stars
3,421
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product. 
(
943 out of 1,104
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
4 out of 5
4
Still new
on February 14, 2026
Posted by: TF02
Verified Purchase:Yes
Still getting used to the new phone but so far it's better than my Galaxy note S8. More storage is what I needed
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi TF02, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the enhanced features and storage capacity of your device. We have provided a link to the complete manual to assist you with the exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic
on February 14, 2026
Posted by: Thomas
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Absolutely love this phone! Great screen, S-pen and One UI is phenomenal, highly recommend!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hello Thomas, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you are loving your device. We have shared a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on February 14, 2026
Posted by: Dana
from Salt Lake City
Expertise:Intermediate
Verified Purchase:Yes
Easy, intuitive, tons of storage, great camera. All I could ask for
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hi Dana, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device so easy to use, and that you are loving the camera quality. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome experience
on February 13, 2026
Posted by: Annie
from Michigan
Expertise:Expert
Verified Purchase:Yes
I have used this phone for 6 weeks now. The camera is phenomenal! The battery lasts forever... the financing options make buying it easy. I chose the 4 installments option.
I bought this phone to replace my note 20 that lasted me 6 years. I will buy another one for my husband next month!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hi Annie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the cmera quality and battery life of your device. We have provided a link to the complete manual for your device to help you maximize your experience and discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Its alright bring back Bluetooth spen
on February 13, 2026
Posted by: Yuri odelehr
from Missouri
Expertise:Expert
Verified Purchase:Yes
I want a Bluetooth s-pen like with TikTok scrolling or something its a down graded but yet same version of a s24
Features
2 out of 5
2
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 17, 2026
Hello Yuri odelehr, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have enjoyed using features in the past that have been changed. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone out there...
on February 13, 2026
Posted by: salemmartinez
from Salem, OR
Expertise:Intermediate
Verified Purchase:Yes
Fast, responsive, capable and integrated. I don't much care for the bezel design (preferred my rounded Note 10+), and the camera, while more powerful, produces pictures which are more muted out of the bag. I have to spend time in AI post-processing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 18, 2026
Hi there Salemmartinez, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you are loving the enhanced speed, resposiveness, capabilities of your device. We have provided a link to an article to help you with the different camera features and settings available to help you get the photos and videos you are seeking. We have also shared a link to the complete manual for your device to help you with additional features and capabilities of your device. We have lastly, shared a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Easy to lose pencil
on February 12, 2026
Posted by: Elisa
Expertise:Intermediate
The pencil on this equipment is easily lost, you have to be very careful, it loosens and comes out easily and I lost two pencils.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 24, 2026
Hi there Elisa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to know you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if you are wanting to discuss the experience with your S Pen at your covenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pure Awesomeness!
on February 12, 2026
Posted by: Happy User
Expertise:Expert
Verified Purchase:Yes
So glad I moved from the S22 ultra to the S25Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hey Happy User, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how happy you are with your upgrade to this new device from your previous. We have provided a link to the full manual for your device to help you maximize your experience, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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