Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(29,303 Reviews)
Rating breakdown 29,303 reviews
5 Stars
25,152
4 Stars
3,294
3 Stars
554
2 Stars
148
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Posted by: Anonymous
from Newport News Va
Expertise:Intermediate
Verified Purchase:Yes
It doesn't have great battery life. If I have to a
Screenshot it's can't send to a company only text. Some companies want a picture in Screenshot. I'm senior and it's hard for me find app or portal to work.
This is finally I can playing a game or online, it will change by itself to another page.
This a beautiful phone, and I love it. I want a awesome phone and nothing a corky phone like my wife .
Screenshot it's can't send to a company only text. Some companies want a picture in Screenshot. I'm senior and it's hard for me find app or portal to work.
This is finally I can playing a game or online, it will change by itself to another page.
This a beautiful phone, and I love it. I want a awesome phone and nothing a corky phone like my wife .
Good evening
Thank God and bless you
PEACE ✌️
Thank God and bless you
PEACE ✌️
I would recommend this to a friend!
Performance
4
Value
4
Response from Samsung USBy R&R Team, February 18, 2026
Hello Edward Johnson, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the overall usage and capabilities of your phone. We have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also provided a link to the Samsung Support Team to help you troubleshoot your messages and additional experience with the device you mention experiencing at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Posted by: TF02
Verified Purchase:Yes
Still getting used to the new phone but so far it's better than my Galaxy note S8. More storage is what I needed
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi TF02, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the enhanced features and storage capacity of your device. We have provided a link to the complete manual to assist you with the exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Thomas
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Absolutely love this phone! Great screen, S-pen and One UI is phenomenal, highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 18, 2026
Hello Thomas, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you are loving your device. We have shared a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Dana
from Salt Lake City
Expertise:Intermediate
Verified Purchase:Yes
Easy, intuitive, tons of storage, great camera. All I could ask for
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 18, 2026
Hi Dana, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device so easy to use, and that you are loving the camera quality. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Annie
from Michigan
Expertise:Expert
Verified Purchase:Yes
I have used this phone for 6 weeks now. The camera is phenomenal! The battery lasts forever... the financing options make buying it easy. I chose the 4 installments option.
I bought this phone to replace my note 20 that lasted me 6 years. I will buy another one for my husband next month!
I bought this phone to replace my note 20 that lasted me 6 years. I will buy another one for my husband next month!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 18, 2026
Hi Annie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the cmera quality and battery life of your device. We have provided a link to the complete manual for your device to help you maximize your experience and discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Yuri odelehr
from Missouri
Expertise:Expert
Verified Purchase:Yes
I want a Bluetooth s-pen like with TikTok scrolling or something its a down graded but yet same version of a s24
Features
2
Performance
5
Design
2
Value
1
Response from Samsung USBy R&R Team, February 17, 2026
Hello Yuri odelehr, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have enjoyed using features in the past that have been changed. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Posted by: salemmartinez
from Salem, OR
Expertise:Intermediate
Verified Purchase:Yes
Fast, responsive, capable and integrated. I don't much care for the bezel design (preferred my rounded Note 10+), and the camera, while more powerful, produces pictures which are more muted out of the bag. I have to spend time in AI post-processing.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 18, 2026
Hi there Salemmartinez, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you are loving the enhanced speed, resposiveness, capabilities of your device. We have provided a link to an article to help you with the different camera features and settings available to help you get the photos and videos you are seeking. We have also shared a link to the complete manual for your device to help you with additional features and capabilities of your device. We have lastly, shared a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Easy to lose pencil
on February 12, 2026
Posted by: Elisa
Expertise:Intermediate
The pencil on this equipment is easily lost, you have to be very careful, it loosens and comes out easily and I lost two pencils.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 24, 2026
Hi there Elisa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to know you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if you are wanting to discuss the experience with your S Pen at your covenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US