Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
fast with ai
on June 17, 2026
Posted by: Robby684
[This review was collected as part of a promotion.] I love how fast and simplicity the phone is. It really shines with photo shoots and editing. Who needs a PC when the phone has dex desktop?! Love it!!!
Value
5
Response from Samsung USBy R&R Team, June 18, 2026
Hi there Robby684, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with the speed of your device, that you are finding it super easy to use, and that the camera has been such an amazing standout feature. We have provided a link to the full manual to help you with additional features like Galaxy AI, and help you align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love the pen!
on June 17, 2026
Posted by: Lalablulala
[This review was collected as part of a promotion.] I am so happy that Samsung decided to keep a model with a pen! I love the pen! It makes everything so much easier. I really hope that they never get rid of this feature! I have owned multiple versions of the Note and I can't go back. Samsung in general has wonderful phones and features but the pen makes everything so much better.
Value
5
Response from Samsung USBy R&R Team, June 18, 2026
Hey there Lalablulala, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so happy with your new device, and finding the S Pen such an amazing accessory for your usage. We have provided links to resources to help you fully explore the amazing features of your device, adjust the settings to your usage, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features
on June 17, 2026
Posted by: Georgia
[This review was collected as part of a promotion.] This device is great for streaming, games, work (Adobe and other apps integrate well).
I love the galaxy AI helper. This phones is very versatile, well built and the camera is great as well!
Value
5
Response from Samsung USBy R&R Team, June 18, 2026
Hey Georgia, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying your streaming and gaming, as well as finding your device useful for your work needs. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy Ultra
on June 17, 2026
Posted by: MonaLisa
[This review was collected as part of a promotion.] Here’s an expanded, richer version of your thought—right around 1500 characters, flowing naturally and keeping your original vibe:Learning new things with Galaxy AI feels like unlocking a whole new level of what a phone can be. It’s wild how this device isn’t just a smartphone anymore—it’s genuinely like carrying a powerful mini‑computer in your pocket. Every time you explore a new feature, you realize just how much potential is packed into it. From advanced camera settings that let you shoot like a pro, to smart tools that handle tasks you didn’t even know a phone could manage, it constantly surprises you.Even simple things feel elevated. The way it handles dial recordings, the customization options through the Good Lock app, and the seamless setup experience all make the phone feel personal, intuitive, and genuinely helpful. You’re not just using a device—you’re shaping it to fit your life, your style, and your workflow.Galaxy AI opens doors to endless possibilities. Whether you’re tweaking your interface, enhancing your photos, organizing your day, or discovering hidden features you didn’t know existed, it feels like there’s always something new to learn. And the more you explore, the more you realize this phone isn’t just about convenience—it’s about empowerment. It gives you tools that make everyday tasks smoother, creative projects easier, and your overall experience more enjoyable.If you want, I can help you dive deeper into camera tricks, AI features, or Good Lock app
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Outstandingly, fast, AI, with great features
on June 17, 2026
Posted by: Amadias
[This review was collected as part of a promotion.] I love this S25 Ultra
I don't need to use a computer, laptop anymore. I haven't been on my Laptop in over a year, now. I
I can do everything I want and more with this powerhouse of a phone.
All Microsoft Office apps, like excel, word etc., run easily.
Everything I want to do on my PC, I can do it better and easier with my S25 Ultra. With h the AI feature, I can do anything.
I don't need to use a computer, laptop anymore. I haven't been on my Laptop in over a year, now. I
I can do everything I want and more with this powerhouse of a phone.
All Microsoft Office apps, like excel, word etc., run easily.
Everything I want to do on my PC, I can do it better and easier with my S25 Ultra. With h the AI feature, I can do anything.
I'm new to Artificial Intelligence and was skeptical at first...,
The S25 Ultra has a Built in AI feature and I found it is amazingly easy to use, (and it works flawlessly).
I've had this s25 ultra for over a year now and I've not had ANY problems or any negative issues with it.
It boots up super fast and is ready to go, full speed, all day and night on a single charge.
It still looks brand new because it's extremely durable, especially with their proprietary, "scratch resistant shell and glass".
The S25 Ultra has a Built in AI feature and I found it is amazingly easy to use, (and it works flawlessly).
I've had this s25 ultra for over a year now and I've not had ANY problems or any negative issues with it.
It boots up super fast and is ready to go, full speed, all day and night on a single charge.
It still looks brand new because it's extremely durable, especially with their proprietary, "scratch resistant shell and glass".
The S25 ultra is simply,
very well built.
very well built.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not bad considering...
on June 16, 2026
Posted by: SoullessVolkhvy
[This review was collected as part of a promotion.] So in April I was looking to get a brand new phone and I figured I have had Samsung phone pretty much since My first sometime back in The early 2000s When I stepped away from other brands finally looking for a quality smartphone, So I have actually been a fanboy for maybe 15 years. Now given the fact that It's 2026 and every phone comes equipped with Galaxy AI incorporated and the s24 is already pretty old and the s25 is fairly still new and I did not want to wait until the s26 came out later in the year, so I figured I would go with the Galaxy s25 ultra. This isn't my first flagship phone in the Samsung galaxy series and I was pretty curious about the AI incorporation in the phones. Galaxy AI offers many things some positive some negative as It is literally everywhere on this phone. I'm an artist and I have covered over most of the drawing apps available for Android and don't get me wrong as a tool AI is not a horrible thing but one of the negatives that actually upset me about the Galaxy AI incorporation was the fact that I could not go into a drawing app without the overbearing do you want AI to help you with this prompt So that was one of the first things I shut off. No offense to those who like AI art for whatever they consider it to be but I don't want it interfering with my ability or to continue asking me if I want AI assistance. AI has its place as a tool to assist but it should not be the only way that things are done. I love this phone Don't get me wrong.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Absolute powerhouse. Only devide lasting me years.
on June 16, 2026
Posted by: BlackenWhiteBuildings
[This review was collected as part of a promotion.] The assistance of the galaxy Ai aside the possibilitys this device brings is outstanding. I recoment these devices from the 20 to the 25, its hard to find something to complain about with these real life. Honestly i probably wont ever be looking for a diffrent brand after spending a few years with these things !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone; fantastic camera
on June 16, 2026
Posted by: TexasDeputyRetired
[This review was collected as part of a promotion.] Use it for educational purposes, reading the news, and watching videos. Also use it as a phone, and social media.
I like the things that Galaxy AI can do. Still learning new functions.
Value
5
Written by a customer while visiting Samsung US