Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,130 Reviews)
Rating breakdown 20,130 reviews
5 Stars
17,273
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,100 out of
1,276)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Perfect Device
on February 19, 2025
Posted by: Atm0430
[This review was collected as part of a promotion.] I use my phone for work and personal reasons. Now brief give me a glance at not only my personal apps but also the work events happening and what's upcoming. Using Gemini I set my alarms and times, look up things , and control my music and the seamless actions across multiple apps is perfect for my daily use. Big, vivid screen. Device care states phone batters will last well over a day and I use it literally all the time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great! Need bluetooth S pen!
on February 19, 2025
Posted by: TheHex
This phone is great, love it! Would be a 5/5 stars but samsung just had to remove the bluetooth s pen. The pen is basically what makes the ultra an ultra! Overall great, if samsung ever adds it again I will gladly change review to 5 stars.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 21, 2025
Hi there TheHex, thank you for sharing your experience with your Samsung Galaxy S25 Ultra with us. We are happy to hear you are overall pleased with your new phone. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also provided a link to the full device manual. This will help you discover voice controls and hand gestures that can help you achieve these S Pen features. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 19, 2025
Posted by: Lovelyshop
from Bay point
Expertise:Expert
The best! I liked very much Samsung, I love you!!!!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone with the features you need
on February 20, 2025
Posted by: Davex30
[This review was collected as part of a promotion.] The ultimate phone for your everyday needs. Seamless actions across all apps, excellent performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing but missing Spen Bluetooth & curved edges.
on February 20, 2025
Posted by: IloveUltras
[This review was collected as part of a promotion.] My title says it all. The cellphone is amazing. Is lighter, better software and hardware. Way faster and brighter screen. It is just better at everything compared to it's predecessors. BUT, I do miss the S Pen's Bluetooth capability. I used to use it a lot for pictures and the fact that the edges were curved allowed me to use the gestures in my phone (go back and the side panel) in an easier way. Also it was more comfortable to have in my hand. That been said. Everybody should focus on the positive with is 95% of the upgrades. Thanks Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This is a downgrade to the previous version
on February 20, 2025
Posted by: BigTej
Expertise:Intermediate
I am totally disappointed. Why will they remove a major reason most people get the ultra. What is the benefit of a pen without a Bluetooth. Did you even conduct a market research before deciding to remove this feature. I should have not bought this phone 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R Team, February 21, 2025
Hey BigTej, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the functionality of your device can cause frustration as you discover ways to integrate them in to your usage. We have provided a link to an article to help you with the new S Pen capabilities. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can use to control features like your camera. We have also shared a link to the Samsung Support Team if you ever wish for assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 20, 2025
Posted by: Woolie
[This review was collected as part of a promotion.] I like the Now Brief as it helps me organize my day in the morning. Everything is in one place--weather, calendar, news.
I've used Gemini to help with learning German. It chats back and forth with me and gently corrects my mistakes. That's been my favorite feature so far. Probably wouldn't pay for it, but it's a nice feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Now Brief feature
on February 20, 2025
Posted by: Love2learn
[This review was collected as part of a promotion.] I love the idea of the Now Brief app. It has the potential to help me to quickly identify what daily task and appointments I will need to focus on for the day. It can pull info from across multiple app by adding information discovered when using the seamless action across apps, cross app action feature.
One area of opportunity is not working with Microsoft calendar. Many people use Microsoft calendar for work. If it won't pull from this calendar, the Now Brief becomes less useful. It won't give me a view of my day in one place. I wish they could fix it. Besides this, the app is really cool and has the ability to help users to quickly identify their day and organize areas of their lives they are involved in.
One area of opportunity is not working with Microsoft calendar. Many people use Microsoft calendar for work. If it won't pull from this calendar, the Now Brief becomes less useful. It won't give me a view of my day in one place. I wish they could fix it. Besides this, the app is really cool and has the ability to help users to quickly identify their day and organize areas of their lives they are involved in.
Value
4
Written by a customer while visiting Samsung US