Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
S25 Ultra is good
on June 18, 2026
Posted by: Duckylin
[This review was collected as part of a promotion.] I wish AI was not on my phone. I don't like it and its annoying. I also hate that you got rid of samsung messages. Google messages sucks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Esthetics
on June 18, 2026
Posted by: IMNABOX
[This review was collected as part of a promotion.] The perfect material finish of the body of the. Phone. Easy on the hand when operating. Perfect size and shape.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but missing feature 😕
on June 18, 2026
Posted by: Witt96
[This review was collected as part of a promotion.] I like the Galaxy AI feature that comes in handy while I'm driving but absolutely hate that I went from an S23 that had a Bluetooth pen that I could easily and conveniently take pictures with, to not having that particular feature with the included pen in the S25. When you make a newer version please don't get rid of certain wonderful and extremely useful features.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hi there Witt96, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your new device is not meeting your expectations. We have provided links to an article and the complete manual to help you with the redesigned S Pen capabilities, and the hand gestures and voice commands you can use with the camera shutter of your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable and great pictures
on June 18, 2026
Posted by: ME2354
[This review was collected as part of a promotion.] I like the AI features specially for my pictures or how fast this device is overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great value
on June 18, 2026
Posted by: Boytrey3
[This review was collected as part of a promotion.] Galaxy ai is great the features are very good the phone is made of high quality materials
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All of it in one hand
on June 18, 2026
Posted by: galaxyfan
[This review was collected as part of a promotion.] Has everything you want in a smartphone. great camera as usual. the fastest in multiple tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Forever
on June 18, 2026
Posted by: Kat7871
[This review was collected as part of a promotion.] The Galaxy AI streamlined my Android Auto setup when I got my new vehicle. This is the only phone I'll use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal
on June 18, 2026
Posted by: Chefanie
[This review was collected as part of a promotion.] I was strictly Samsung for years, then ended up in the world of Motorola for a while and came back to Samsung with the s25 ultra and wow! Everything about this phone is wow factor. From the amazing camera with 100x zoom, to the ability to edit videos I take frame by frame, and even eliminating background noise! The phone glides seamlessly through apps and allows me to take my multi tasking to an entirely new level with split screen mode! I never thought i would be such a pro AI person, but this phone has definitely changed my mind to the point where i depend on it now! Galaxy AI has my heart. It helps me stay organized and informed and on task so much! Its also very handy when im at work in the kitchen and need to take photos for advertising new menu items and whatnot. And of course, I love having bixby back in my life with bixby routines. I've had this phone for almost a year and I am STILL finding new things it can do that amaze me!! I literally could be a spokeswoman for this product. Im constantly showing my friends and coworkers what its capable of and I know I havent even scratched the surface. I also love that it has the stylus like I had with my Motorola. I grew very accustomed to having that feature. So, with all of that being said, I am beyond pleased that I decided to make the switch back to Samsung when I did, so I had the opportunity to experience life with the s25 ultra!
Value
5
Written by a customer while visiting Samsung US