Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Best Phone Ever
on June 18, 2026
Posted by: PapaJohn
[This review was collected as part of a promotion.] I play several games, stream and do my banking. The phone has become an attachment for my hand. Use it all the time. The camera does great and very easy to edit the photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxies AI
on June 18, 2026
Posted by: Bkmau29
[This review was collected as part of a promotion.] Samsung Galaxy AI fundamentally redefines the modern smartphone experience by turning complex artificial intelligence into highly practical, everyday tools. Rather than relying on tech gimmicks, Samsung has successfully integrated intelligence directly into core user habits, making daily workflows significantly faster and smoother.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wonderful features but useless with dead battery
on June 18, 2026
Posted by: bklabel
[This review was collected as part of a promotion.] Galaxy AI is an intelligent device. I use it as my GPS and to talk with Chatgpt and Google a lot. Great cameras. But it is use less to me if after 7 hours the measly 5000 maH battery is empty. Make the phone 30% .thicker and double the battery size. Your competition's solid state batteries are much better.
Value
3
Response from Samsung USBy R&R Team, June 22, 2026
Hi there Bklabel, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not lasting throughout the day, especially if you are a heavier user. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I liked the Note 20 Ultra better. No AI.
on June 18, 2026
Posted by: KeepItSimple
[This review was collected as part of a promotion.] I loved the Note 4. I liked the Note 20 Ultra, but the S25 Ultra is too big and I don't like the AI trying to do everything. I spend too much time correcting the AI.
Value
3
Response from Samsung USBy R&R Team, June 22, 2026
Hi there KeepItSimple, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not aligning to your expectations. We have provided a link to the full manual to help you best align the settings to your preferences, and disable any features you are not wanting to use every day. We have also provided a link to the Samsung Support Team to help you troubleshoot the accuracy of Galaxy AI if you are wanting to integrate these features in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra love
on June 18, 2026
Posted by: OMEN1nONLYSamsung
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25 Ultra. In fact I like it so much I'm going to hold off on the upgrade until they make a significant improvement over this model. My Ultra paired with Galaxy AI and my Watch 8 Classic, can't be beat in my opinion. This phone is lightning fast. Has storage for days. I am a loyal to a fault Samsung user. I love all of their products but this phone is my favorite so far. THANKS SAMSUNG!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra love
on June 18, 2026
Posted by: OMEN1nONLYSamsung
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25 Ultra. In fact I like it so much I'm going to hold off on the upgrade until they make a significant improvement over this model. My Ultra paired with Galaxy AI and my Watch 8 Classic, can't be beat in my opinion. This phone is lightning fast. Has storage for days. I am a loyal to a fault Samsung user. I love all of their products but this phone is my favorite so far. THANKS SAMSUNG!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A genuinely great experience.
on June 18, 2026
Posted by: Swey06
[This review was collected as part of a promotion.] I don't usually leave reviews, but I have genuinely had a great time with this phone. I've had it roughly a year now, and it hasn't let me down yet. I am constantly using the Galaxy AI feature in addition to my camera App to identify plants. Just open your camera, look at the object, then hold the center button down and it temporarily captures your screen and you can image search what's on there. One of the most useful additions to my life at the moment. The only thing missing for me is a case that also can fit the little camera protectors that you can get. Most have a little door and that's great, but i would like them to be safe at all times.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on June 18, 2026
Posted by: Norbit1
[This review was collected as part of a promotion.] Before I got this phone I had a galaxy s10. This s25 ultra is a big upgrade compared to the other phone I got this one with 1 terabytes of space, I like the pen that come with it
Value
5
Written by a customer while visiting Samsung US