Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,389 Reviews)
Rating breakdown 1,389 reviews
5 Stars
1,018
4 Stars
140
3 Stars
56
2 Stars
63
1 Star
112
80%of customers recommend this product.
(
749 out of
936)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
2
light weight but it scratches easily
on April 10, 2026
Posted by: Ana91
Gender:Female
I purchase the freeform 2 in navy and the large luggage while on my first trip lost a corner guard. i have yet received any contact on where to send it to get it fixed.
Response from samsonite.comBy Samsonite US Care Team, April 14, 2026
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
3
Good with a caveat.
on April 24, 2026
Posted by: db17
from Atlanta
Gender:Male
[This review was collected as part of a promotion.] Used it for two trips so far. It packs easily, and moves smoothly. My biggest complaint, though, is that it’s difficult to open and put on a luggage rack. It wants to slip off a standard luggage rack, and since contents are shared with two sides, one side always has to be lifted up. I suppose this is standard for a hard-side case, but it’s not easy to deal with.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, April 25, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
2
Functional but easily scratched/scuffed/shredded!!
on April 27, 2026
Posted by: LB
[This review was collected as part of a promotion.] I needed a new large suitcase and settled on the large freeform spinner in white & gray. The functionality and packing space were exactly what I needed. It rolls nicely and it looks really nice, when it's new. What I wasn't expecting was how horrible of a condition it would be in after just 1 flight, especially when it's marketed to be SUPER resilient and resistant to damage. There are dozens of deep scuff marks and even a few areas where the case has shredded material hanging off it. I've attached several photos to show you what it looks like after doing my best to clean it up. So sad. The piece was brand new and this is how the outside is after 1 flight from NYC to Paris. I'm so disappointed, and it's actually a little embarrassing because the suitcase is made to stand out with the bright white on light grey, with the bright green accents. Such a pretty suitcase, until you use it. I flew American Airlines and they said they don't cover this because they consider it "normal wear and tear" and "customers assume the risk". I will continue using this suitcase, but only for private excursions where I can keep it hidden. I definitely will not be able to use it for overseas travel or when I need to look my best if appearances are important like a business venture or another stylish trip to Europe.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 30, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Nancy Como
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Th suitcase is light but can hold serval days of clothes
Written by a customer while visiting samsonite.com
Posted by: Sean
from Honolulu, HI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This suitcases is a very good hardcase suitcase. The spinners are very well made.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com