Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7 out of 5
4.7
(1,665 Reviews)
Open Ratings Snapshot
Rating breakdown 1,665 reviews
5 Stars
1,298
4 Stars
294
3 Stars
50
2 Stars
17
1 Star
6
90%of customers recommend this product. 
(
18 out of 20
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 FE 128GB (Unlocked) - Graphite
Customer Rating
3 out of 5
3
Battery overheats too quickly
on March 25, 2025
Posted by: NoJuan
[This review was collected as part of a promotion.] The phone works great, but the battery overheats.
I like the edge lighting when notifications pop up and that I get to pick the style.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 26, 2025
Hi there NoJuan, we appreciate your feedback on your Samsung Galaxy S24 FE. We are so happy to hear how pleased you are with the capabilities of your device. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also provided a link to the Samsung Support Team and your warranty information, that covers a one year period, for your convenience if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on March 30, 2025
Posted by: Momof04
[This review was collected as part of a promotion.] I just love the quality of the pictures! I've always had loved Galaxies. I recently had a S21 and was told the S series were good phones. I had a S21 for almost 5 years & just loved it but it was time for an upgrade and this S24 FE is similar to my previous phone & does not disappoint.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect device
on April 2, 2025
Posted by: Makehappy
[This review was collected as part of a promotion.] It is a good device, which meets what it promises, good quality of materials, good cameras and good battery life, the device is excellent for moderate daily use and not so demanding games.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 2, 2025
Hi there Makehappy, we appreciate your feedback on your Samsung Galaxy S24 FE. We couldn't be happier to hear how much you are enjoying the usage of your device for a range of daily tasks, and especially enjoying the camera quality. We hope you'll reach out to us again in the future at any time if you have questions or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is awesome!!!!
on April 4, 2025
Posted by: SamsungProShopper
[This review was collected as part of a promotion.] Every feature that is available within this phone operates seamlessly with little effort from the user. This is by far the best phone and service i have ever experienced.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great device.
on April 5, 2025
Posted by: RonJ22
[This review was collected as part of a promotion.] Great device. Functions are easy to use. I love the Bixby function. Talk to text works great while driving.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey RonJ22, thank you for your feedback on your Samsung Galaxy S24 FE. We couldn't be happier to hear that you are so pleased with the capabilities of your device, and finding it useful for hands free texting on the go. Please, reach out to us again in the future any time you have questions or would like to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is excellent.
on April 5, 2025
Posted by: Lilbigs87
[This review was collected as part of a promotion.] This product has seamless integrations with all apps and run smoothly all the time. It has very vivid colors and sounds excellent. Personally I think this device has been my best galaxy so far. So far, I think this Galaxy is very underpriced.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Hi Lilbigs87, we appreciate your feedback on your Samsung Galaxy S24 FE. We love hearing that you are finding this device to be so easy to use, beautiful, and the best phone you've ever had. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfection
on April 6, 2025
Posted by: Merranda
[This review was collected as part of a promotion.] Easy seamless app transition, new audio freatures add clarity on top of the already seemingly perfect Audio! Hands down best phone yet
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 9, 2025
Hey there Merranda, we appreciate your feedback on your Samsung Galaxy S24 FE. We are thrilled to hear how pleased you are with the features and capabilities of your device, and finding it useful for a range of tasks every day. Please, reach out to us again any time in the future with questions or to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Large memory fast and easy searching features.
on June 2, 2025
Posted by: Buffalo4chic
[This review was collected as part of a promotion.] I use my phone for everything from Streaming, asking AI questions, to staying connected with home devices and family and friends.
I like the camera however do believe the S24plus cameras are WAY better then this camera.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 9, 2025
Hi Buffalo4chic, we appreciate your feedback on your Samsung Galaxy S24 FE. We are happy to hear that you are enjoying the usage of your device and finding the storage capacity excellent for your usage. We have shared a link to the full device manual to help you capture the best possible photos and videos with the different settings on your device. We have also shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
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