Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,103 Reviews)
Rating breakdown 14,103 reviews
5 Stars
9,652
4 Stars
2,310
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Eb1001bE
Expertise:Expert
Verified Purchase:Yes
Well they don't charge properly and they won't go into pairing mode. Instead of replacing them Samsung wants me to ship them across the country for God knows how long to have my BRAND NEW EAR BUDS REPAIRED! As always, install of doing the right thing they do it "The Samsung Way." Which generally involves the customer getting screwed. So there's my review. They're junk...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, Eb1001bE. The Buds 3 Pro offers our best and most immersive audio experience. Wind Shield, Blade Light, Swipe, and Pinch Control enhance usability. We hate to see that you’re having trouble with charging and pairing. To help with the charging, we recommend cleaning the charging contacts on both the case and the earbuds, as dust or debris can sometimes hinder proper charging. Additionally, you might want to try resetting your earbuds by placing them in the charging case with the lid open and holding the touch sensors for about 7 seconds until the LED indicator shows they are resetting. If you're still experiencing difficulties, we would need to gather more specific information so we can assist you further. Please reach out to us at Samsung Support, and we’ll work collaboratively to ensure you have the best experience with your new earbuds! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rob C
from Crestline Ca
Expertise:Intermediate
Verified Purchase:Yes
These are amazing! Great sound. Great app. Huge thumbs up!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great when the left earbud actually charges.
on January 19, 2025
Posted by: Offhand
from Perrysburg, OH
When they work right they're great but the left one struggles to touch the charging contacts due to the stupid design change.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
4
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We are excited to learn that they provide an outstanding audio experience when they are functioning properly. The Galaxy Buds3 Pro features a Dual Amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to enjoy a wide range of sound. To enhance your experience with the left earbud and ensure optimal performance, consider following these seven troubleshooting steps: First, make sure you’re using the included USB cable and a Samsung-approved wall adapter. Ensure that the earbuds are seated correctly inside the case to facilitate proper charging, and verify that the charging contacts inside the case and on the earbuds are clean and free of debris. Additionally, make sure that the earbud tips and wingtips are installed correctly, as improper installation can affect charging. Lastly, check the indicator light on the charging case to determine the charging status of your earbuds. By following these steps, you can enhance your overall experience. Don't forget to check for updates on the Galaxy Wearable app, as the latest version can improve performance. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Steve
from Gainesville,VA
Expertise:Intermediate
Verified Purchase:Yes
Sounds great and very easy to pairing to samsung products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: J831
from California
Expertise:Expert
Verified Purchase:Yes
Terrible. Absolute garbage. When it comes to phone calls, people can't hear me at all. I've gotten three separate devices, had to return all of them.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, J831. We understand that call quality is a crucial aspect of your earbuds, and we want to help you get the best experience possible. The Galaxy Buds3 Pro is designed with advanced microphone technology to enhance voice clarity during calls. To ensure optimal performance, please check that the earbuds are seated properly in your ears for a secure fit. It’s also important to keep the firmware updated, which you can do through the Galaxy Wearable app on your smartphone, as this can enhance your overall experience. If you still notice any concerns with call clarity, consider resetting your Galaxy Buds3 Pro following the instructions in the Galaxy Wearable app. We appreciate your feedback and are here to ensure you have a great experience with your Galaxy Buds3 Pro, so feel free to reach out to us at Samsung Support for any further questions. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rocky
from San Diego
Expertise:Expert
Verified Purchase:Yes
The buds are amazing. The sound quality and features is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad choice
on January 19, 2025
Posted by: Igor
from Florida
Expertise:Intermediate
1. When you install only the right earphone, a sharp squeak (grinding) appears from it, and it is constantly repeated if the left earphone is not installed. If you install the left earphone before the right one, then this does not happen. When I first bought these headphones, this problem did not exist, it appeared after 2–3 months of using them.
2. Regardless of what size rubber earbuds you use, the headphones do not stay in your ears, you have to constantly adjust them.
I really regret that I changed the Galaxy Buds2 Pro headphones to Galaxy Buds3 Pro
2. Regardless of what size rubber earbuds you use, the headphones do not stay in your ears, you have to constantly adjust them.
I really regret that I changed the Galaxy Buds2 Pro headphones to Galaxy Buds3 Pro
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Igor. Your feedback is invaluable, and we want to address your concerns. We understand that it can be surprising to hear a sharp squeak from the right earphone when the left one isn't installed. To enhance your experience, please ensure that the earphones are updated to the latest software version through the Galaxy Wearable app. Additionally, resetting the earbuds by pressing and holding the touchpads on both earbuds until you hear a series of beeps may improve performance. Regarding the fit, it's essential for the earbuds to sit securely. Trying out all the different sizes of rubber tips that come with the Galaxy Buds3 Pro can help you find the most comfortable and stable fit. The Earbud Fit Test feature in the Galaxy Wearable app is also available to assist in choosing the best option for your ears. The goal is to ensure everyone enjoys the Galaxy Buds3 Pro to the fullest, and we hope these suggestions help! If there are any additional questions or if further support is needed, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: James
Verified Purchase:Yes
They are smaller than my last ear buds and don't fall out as much.
The smaller case fits in my pocket easier.
They have great noise canceling ability. This is nice when I am flying.
The smaller case fits in my pocket easier.
They have great noise canceling ability. This is nice when I am flying.
I would recommend this to a friend!
Written by a customer while visiting Samsung US