Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,103 Reviews)
Open Ratings Snapshot
Rating breakdown 14,103 reviews
5 Stars
9,652
4 Stars
2,310
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,524
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
They are not perfect for me
on January 8, 2025
Posted by: Br Rod
Verified Purchase:Yes
They have an unstable connection, one of the two disconnects. Sometimes I open the Galaxy Buds box and the Bluetooth does not connect.
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Rod! We truly appreciate your feedback as we continue to make improvements. Redesigned for superior sound quality, the Galaxy Buds3 Pro provides a comfortable fit for an immersive listening experience. With Adaptive Active Noise Cancellation powered by Galaxy AI, you can fully immerse yourself in your audio while still being aware of your surroundings. If you're facing an unstable connection, we suggest trying a few steps to optimize your Bluetooth experience. First, consider resetting your Galaxy Buds3 Pro by placing them in the charging case and holding the touchpads on both earbuds for about 7 seconds until the indicator light flashes. This can help refresh the connection. Also, make sure that your smartphone or tablet is updated with the latest software, as this can greatly enhance performance. It’s a good idea to remove the Galaxy Buds3 Pro from your Bluetooth settings and re-pair them by simply opening the case. Lastly, keep in mind that using your Buds in an area with several Bluetooth devices might affect connectivity, so a different environment could be beneficial. We hope these tips help elevate your listening experience, and if you have any more questions, feel free to reach out to us at Samsung Support. Your satisfaction is very important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GREAT FOR AI
on January 8, 2025
Posted by: GALANDOUS
from DALATON ,GA
Expertise:Expert
Verified Purchase:Yes
this are good still trying to get used to steam other that that this are amazing great sound
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Thanks for your feedback on the Galaxy Buds3 Pro, Galandous! We’re thrilled to see to see that you’re enjoying the great sound and are adapting to using them with Steam. These buds are designed to enhance your listening experience, whether you're gaming or enjoying music. We hope you continue to enjoy your experience with the Buds3 Pro. If you have any questions or need assistance as you explore their features, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them
on January 8, 2025
Posted by: Juan carlos
from Deltona florida
Expertise:Intermediate
Verified Purchase:Yes
They sound amazing, better than the airpods pro I had
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for your review, Juan! It's great to see that you love the Galaxy Buds3 Pro and find the sound quality amazing. Our team designed them to deliver a listening experience that truly stands out, even compared to other brands that may not measure up. If you have any questions about features or need assistance, please reach out to us at Samsung Support. We’re always here to help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
My review
on January 8, 2025
Posted by: Anonymous
from Bay city tx
Expertise:Intermediate
Verified Purchase:Yes
They make a loud noise when you push them in your ear, not saying that bad cause I'm keeping them, everything else is great 👍🏿
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 9, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Terrance. We're glad to see that you're enjoying most aspects of the buds! The design of the Galaxy Buds3 Pro ensures they stay in place while providing long-lasting comfort for an immersive listening experience. With Adaptive Active Noise Cancellation powered by Galaxy AI, you can fully immerse yourself in your music while remaining aware of your surroundings. We would like to gather some additional information regarding the sound you may be hearing. Please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Brilliant Ear Buds
on January 8, 2025
Posted by: Kabir
from FL
Verified Purchase:Yes
Brilliant piece of kit and certainly an upgrade from the galaxy pro. Amazing finish and lighting connectivity.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Hey Kabir! Thank you for your kind words about the Galaxy Buds3 Pro! We’re ecstatic to see you’re enjoying the upgraded features, sleek finish, and seamless connectivity. Our team put a lot of thought into enhancing the audio experience and design, and it’s rewarding to see that resonate with users like you. If you ever have questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great addition to my Samsung collection
on January 8, 2025
Posted by: Anonymous
from Greeley, Colorado
Expertise:Intermediate
Verified Purchase:Yes
Great addition to my Samsung collection. I just fear I'll loose one. I don't use them as often as I should. But overall they sound amazing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your thoughts with us, Bizcocho! We're thrilled to see that you’ve added the Galaxy Buds3 Pro to your Samsung collection. Their sound quality truly elevates your listening experience! We understand the concern about losing them. Remember to check out the features like SmartThings Find, which can help you locate them if misplaced. If you ever have any concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The good one's days
on January 9, 2025
Posted by: Andy
Verified Purchase:Yes
I like the audio quality alot. The noise canceling is amazing as well as when I need to use ambient or adaptive modes. Everything is great about them except for the dongle hanging down like airpods. I miss the old small bud hidden away. The dongle catches stuff. Pulls the bud out of my way and is generally annoying because of my stretched lobes. Otherwise great buds.
Response from Samsung USBy R&R Team, January 9, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Andy! We’re glad to see you enjoy the exceptional audio quality and advanced noise-canceling features. Those are designed to elevate your listening experience, whether at home or on the go. We appreciate your feedback on the dongle design. Your comments about missing the old small bud design are valuable as well. Thank you again for your insights. They help us improve our products! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good but could be great
on January 9, 2025
Posted by: CamE
Expertise:Intermediate
Sounds Good, Constantly falls out of my ears, basically requiring to buy aftermarket tips to fit and stay in my ear, also the stem has physical buttons so if the already poor fitting buds are loose and you have to use the touch settings basically even the swipe up or down for the volume will send it flying out of your ear, very poor design for people with wet earwax or prone to ear sweating.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Cam. We appreciate your feedback, which helps us improve. We're thrilled to hear that you enjoy the sound quality. However, we understand that fit can be a challenge. Our Galaxy Buds3 Pro is designed with custom silicone tips that come in different sizes to provide a comfortable and secure fit for almost everyone. We suggest trying out all the provided options to find the best one for your ears. We see that you may be using non-Samsung ear tips. If these work well for you, you can continue using them. We also recognize your concern regarding the physical buttons. The Buds3 Pro is equipped with intuitive touch controls for a seamless experience, allowing you to easily manage volume and other functions. Regarding ear sweat and ear wax, we strive to ensure that our earbuds are built for everyday use. The Buds3 Pro is also rated IP57 for water resistance, helping it withstand sweat during workouts or rainy days. Just be sure to wipe them clean when done. Your satisfaction is important to us, and we want to ensure you have the best possible experience with your Galaxy Buds3 Pro. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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