Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,103 Reviews)
Rating breakdown 14,103 reviews
5 Stars
9,652
4 Stars
2,310
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Singh
from New Jersey
Expertise:Beginner
Verified Purchase:Yes
Noise problem same time soooooooooooooooooooooooo
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy R&R Team, December 10, 2024
Your feedback is greatly appreciated, Singh. We see that you reached out to share your thoughts on the Galaxy Buds3 Pro. The design of the Buds3 Pro features improved comfort for an immersive listening experience, with a redesigned shape that provides the best fit we've ever created. Additionally, to ensure your earbuds shine just as brightly as you do, we've incorporated Blade Lights that stand out and enhance your overall listening experience. We hate to see that you've encountered some noise concerns with your earbuds. First, please check for software updates on both your earbuds and the device they’re connected to, ensuring that both have the latest version installed. If the issue arises while using a specific app, such as Spotify, please confirm that the app is also up to date. For further troubleshooting, try unpairing your earbuds from your device by going to Settings, selecting Connections, then Bluetooth. Find your earbuds, tap the settings icon next to their name, select Unpair, and confirm. If your earbuds were connected to the Galaxy Wearable app, unpairing will also remove them from there. If the noise persists, consider resetting your earbuds while they are connected to the Galaxy Wearable app. Navigate to Earbuds settings, select General, then tap Reset, and confirm. Once completed, the earbuds will automatically enter pairing mode. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience this, please reach out for further assistance at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Angi M
from Riverside California
Expertise:Intermediate
Verified Purchase:Yes
Love them. The ear piece is smaller so it fits in my ear better and doesn't constantly fall out. Great sound and noise cancellation!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: MARWAN AHMED
from Ohio
Expertise:Expert
Verified Purchase:Yes
It's the best headset in the world that makes sounds feel like it's from another world, I advise everyone to buy it and try listening to it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic buds!
on December 8, 2024
Posted by: Vlad
I absolutely adore these buds! It's the first time I'm actually forgetting I'm wearing it. So many features and choices, thanks to all the developers for this product!
Written by a customer while visiting Samsung US
Posted by: zippy
from Wichita kansas
Verified Purchase:Yes
I love these earbuds all the way around. My only complaint is my buds have trouble connecting to the case to charge. I have to use my phone to see if they are charging properly and much wiggling around if they are not. It's frustrating to slip them into the case and open it later and they aren't charged. I don't know if it's just mine or if it's others. The ports are clean. Anyway besides that, i lovem
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Euny
Verified Purchase:Yes
Very good sound and fits my ears well. No pain so far as that's been my issue with earbuds for a while. So far so good.
Written by a customer while visiting Samsung US
Posted by: Reuben
from Texas
Expertise:Intermediate
Verified Purchase:Yes
The lights are a nice futuristic feel. The fitment is better than the last model. The bass is deeper.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Arnaud
from new jersey
Expertise:Intermediate
Verified Purchase:Yes
Doesn't hold in ears and controls are too sensitive when adjusting them.
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, December 10, 2024
Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro, Arnaud. Your feedback is key as we continue to make improvements. The Buds3 Pro offers a great fit and enhanced comfort for immersive listening. With a redesigned shape that provides our snuggest fit ever, you can enjoy your music in comfort. Additionally, we've introduced Blade Lights to ensure your Buds stand out from the crowd and brighten up your listening experience. We noted your concerns about the fit as well as the controls being a little sensitive. To address the touch sensitivity, we recommend restarting your earbuds. If that doesn't resolve the issue, you might want to try completely resetting them. Also, please check for software updates. You can do this through the Galaxy Wearable app or using your PC. To assess the fit, run the earbud fit test for the Galaxy Buds3 Pro. Open the Galaxy Wearable app on your connected phone. From the Buds3 Pro screen, tap on "Sound quality and effects," then select "Earbud fit test." The screen will indicate whether each earbud is "In ear" or "Not in ear." Ensure both earbuds are properly inserted in your ears, and then tap "Start." The earbuds will play a chime for a few seconds, after which the app will display your results, indicating either a "Poor fit" or a "Good fit." If the fit is poor, make small adjustments to the earbuds and tap "Try again." Continue running the fit test and adjusting the earbuds until you achieve a good fit result for both. If any of this persists, please be sure to reach out to us at Samsung Support for additional support. -Kelvin
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Written by a customer while visiting Samsung US