Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,092 Reviews)
Rating breakdown 14,092 reviews
5 Stars
9,645
4 Stars
2,308
3 Stars
991
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Not an upgrade of buds2pro but an inferior product
on August 27, 2024
Posted by: Oleg K
Expertise:Expert
I kept them because I for a discount via a trade-in for my Buds Pro... Unfortunately, Buds Pro 2 are better in every way. These new buds have a few serious issues:
1)the new form factor makes it much more difficult to play, pause, answer calls, adjust volume and do everything else I used to be able to do with just a press because now, strangely, it requires a pinch.
2) the ANC noise is now very pronounced and the noise isolation itself is way worse than it was on both buds 2 pro and the original buds pro
3) I noticed that "tuned by AKG is gone from the box, is that why the sound is louder but with so much distortion?
4) the stem not only makes it more difficult to operate but also introduces constant noises by rubbing against my skin and clothing.
5) I expected improvements in battery life area and there aren't any
6) every single so-called "AI" feature is completely and utterly useless.
7) my silicone eartips broke on day three and I'm still looking for a replacement, Samsung customer service was unable to help me with any of my issues, period and they don't sell replacements.
As far as pros, well, these are louder than the previous buds2pro and BudsPro but it's not a benefit really because there are now noises and the quality of the sound isn't nearly as good. The case came with a carrying strap add on for free, so that's good, I guess... Overall, I am extremely unhappy and will continue to use buds2pro until I either run out of patience or Samsung fixes the ANC noise and sound problems with a software update.
1)the new form factor makes it much more difficult to play, pause, answer calls, adjust volume and do everything else I used to be able to do with just a press because now, strangely, it requires a pinch.
2) the ANC noise is now very pronounced and the noise isolation itself is way worse than it was on both buds 2 pro and the original buds pro
3) I noticed that "tuned by AKG is gone from the box, is that why the sound is louder but with so much distortion?
4) the stem not only makes it more difficult to operate but also introduces constant noises by rubbing against my skin and clothing.
5) I expected improvements in battery life area and there aren't any
6) every single so-called "AI" feature is completely and utterly useless.
7) my silicone eartips broke on day three and I'm still looking for a replacement, Samsung customer service was unable to help me with any of my issues, period and they don't sell replacements.
As far as pros, well, these are louder than the previous buds2pro and BudsPro but it's not a benefit really because there are now noises and the quality of the sound isn't nearly as good. The case came with a carrying strap add on for free, so that's good, I guess... Overall, I am extremely unhappy and will continue to use buds2pro until I either run out of patience or Samsung fixes the ANC noise and sound problems with a software update.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 3, 2024
Hello Oleg K, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the audio quality of your earbuds are to you every day. We have provided a link to two articles to help to you troubleshoot the audio quality and ANC feature of your earbuds. Without knowing you have spoken to with regards to the experience with your earbuds, we have also shared a link to the Samsung Support Team. You can reach them directly through the chat function. We have also provided a link to the full device manual to help you best align the settings of your earbuds to your preferences. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fit and Function
on August 27, 2024
Posted by: RHexel
[This review was collected as part of a promotion.] The tips were a bit different to swap but not too bad. The noise cancelation is very good and the fit is great. I am still exploring some of the functions but being able to talk to play or stop music is a nice touch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What great headphones sound like
on August 27, 2024
Posted by: Zancudo
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 3 Pro are a fantastic addition to the world of wireless earbuds, offering a blend of advanced AI features and superior sound quality. In everyday life, the Galaxy Buds 3 Pro are invaluable. The Galaxy AI features keep you connected and productive, while the superior sound quality and ANC make every listening experience enjoyable.
Overall, the Samsung Galaxy Buds 3 Pro are an excellent choice for anyone looking to upgrade their audio experience with the latest Galaxy AI technology.
Overall, the Samsung Galaxy Buds 3 Pro are an excellent choice for anyone looking to upgrade their audio experience with the latest Galaxy AI technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable and great sound
on August 27, 2024
Posted by: Techlvr
[This review was collected as part of a promotion.] I am really picky about my earbuds and how they feel in my ear. I have given more a way to others in my family than I care to say. I will say that these are about the most comfortable earbuds that I have ever worn from Samsung or anyone else.
The sound quality on these are the best yet that I have tried. Really phenomenal! The microphone sound is excellent as well which is a bonus when I am using them for calls. I wear these Buds more now than I have before just because these are so great and so comfortable.
The noise cancellation for what it is is excellent as well. I have had no issues with quality on these including swapping out the tips.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on August 27, 2024
Posted by: GalaxyLove
[This review was collected as part of a promotion.] You can never go wrong with Samsung Galaxy Products. I will FOREVER be with Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not as good as the pro2
on August 27, 2024
Posted by: Kelamity
Expertise:Expert
Ear fit is not as good as the Buds Pro2 making putting these earbuds on not pleasant. Also the proprietary earbud tips make this unfriendly to find third party earbuds for.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
3
Response from Samsung USBy Social Commerce, September 3, 2024
Hi Kalamity, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We know the ideal fit of your earbuds is crucial to your overall experience and enjoyment of the device. We have provided a link to an article to help you with the fit of these redesigned earbuds, and recommend doing a fit test with your earbuds in your ear and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if you have questions about the ear tips for your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My fav Samsung Buds
on August 27, 2024
Posted by: cbar47
[This review was collected as part of a promotion.] I had original Buds, Buds Live and Buds Pro. I couldn't use Buds Pro 1 and 2 due to it making my ear itch due to the nickel in it. But these ones I can finally use again. Love the fit, I can shoot around in basketball without having to worry about it falling out. Pretty good sound and noise cancelling. Not sure about the Galaxy AI with it yet, hoping more features get added.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Firmware issues
on August 27, 2024
Posted by: Ant27
I really like these buds but unfortunately the microphone does not work on Snapchat video calls. It works fine with buds2, please fix this issue.
Response from Samsung USBy Social Commerce, September 3, 2024
Hi there Ant27, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a variety of communication methods are to you every day. If you haven't done so already, we recommend double checking the settings of both your earbuds and the app specifically to ensure they have necessary permissions enabled. We have also provided a link to the Samsung Support Team and recommend reaching out to the software company directly if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US