Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,986 Reviews)
Open Ratings Snapshot
Rating breakdown 13,986 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,521
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Great at first...but serious charging issues
on February 17, 2025
Posted by: Raj Majal
I bought these earbuds in late September thinking they would work great. I travel a bit and really enjoyed the integrated AI translation you can use these for. Sounds quality is really good as well as comfort, however, they starting having all sorts of charging issues. Sometimes only one earbud would charge, then the other, then they altogether stopped charging. Very disappointed that they gave out so quickly with such little usage as well.
Response from Samsung USBy R&R Team, February 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Raj! We love to see that you enjoy the sound quality and the integrated AI translation feature, which is designed to enhance your travel experience. We understand how frustrating it can be when charging doesn’t go as expected. To help, we suggest ensuring that you're using the included USB cable and a Samsung-approved wall adapter for charging, as this is crucial for optimal performance. If you're using a wireless charging pad, please make sure the case is centered on the pad and check that there are no obstructions, such as a case cover, that could interfere with charging. Additionally, verify that the earbuds are seated correctly in the case and that the charging contacts are clean and free of debris. If you notice any indicator lights flashing red, this can provide helpful information about the charging status. If you've tried these troubleshooting tips and would like further guidance, we encourage you to reach out to us at Samsung Support for assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sounds great but hurts one of my ears
on February 18, 2025
Posted by: Brentk
[This review was collected as part of a promotion.] Sounds great but hurts one of my ears after wearing for an hour or so.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 18, 2025
Thanks for reaching out, Brentk. We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. We’re thrilled to see that you think they sound great! We understand that comfort is just as important as audio quality. If you’re experiencing discomfort in one ear after extended use, we recommend trying different ear tips to ensure the best fit, as achieving a snug yet comfortable seal can significantly enhance your experience. You can also run a fit test using the Wearable app to ensure you have the proper fit. We’re committed to providing the best audio experience possible, and we appreciate your feedback as it helps us improve. If you have any further concerns or need assistance, please don't hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disconnecting
on February 19, 2025
Posted by: Meri
I bought this not too long ago, and for some reason when I put both earbuds in they keep disconnecting or my left earbud will not connect at all. Sound is good but my only problem is they keep disconnecting. They are starting to get annoying so I only have my right earbud on
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Meri. The Buds3 Pro comes with features such as Adaptive Noise Control powered by Galaxy AI, allowing you to immerse yourself in sound while remaining aware of your surroundings. We noted your feedback regarding your buds disconnecting. To enhance your connectivity, here are some troubleshooting steps you can try. First, ensure that your earbuds are fully charged and that your phone’s Bluetooth is activated. Keeping your earbuds and phone close together while minimizing interference from other Bluetooth devices can help maintain a stable connection. If you're still encountering disconnections, resetting your earbuds through the Galaxy Wearable app can refresh their connectivity. Additionally, checking for firmware updates in the app is an excellent way to enhance their performance. If needed, consider removing the Galaxy Buds from your phone’s Bluetooth settings and re-pairing them. We hope these suggestions allow you to fully enjoy the features of your earbuds! Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you need further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds 3
on February 20, 2025
Posted by: NoNeedToKnow
from Wouldntyouliketoknow
Verified Purchase:Yes
They easily fall out, does not stay in place properly.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 25, 2025
Thanks for sharing your review. We always appreciate hearing from our customers and getting your insights. The Samsung Galaxy Buds3 Pro are designed for a comfortable and secure fit, featuring a new shape that keeps them securely in your ears, no matter what your day entails. They come with different-sized ear tips to help you find the perfect fit. It's important to ensure there isn’t a gap between your ear and the ear tip to avoid sound leaks and to achieve optimal audio quality. For the best fit, you can conduct an earbud fit test using the Galaxy Wearable app. This test will help you make adjustments until you achieve a good fit result for both ears. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Charging the buds is inconsistent!
on February 20, 2025
Posted by: Damian
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
The buds are nice, but getting them to charge is horrendous. Something that is supposed to be so flawless and forgetful has become a task. I believe it's a design flaw in the buds, but it has become a big annoyance to double check or fidget with your buds and charging case and ensure that your buds are charging properly, or charging at all, if not, then you have to figure out why. The fit and everything else is great, but the charging pins for the buds needs improvement.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 21, 2025
We appreciate you sharing your detailed feedback on the Galaxy Buds3 Pro, Damian. We're elated to know that you find the fit and overall experience great. We understand how essential it is for your earbuds to charge seamlessly. The charging pins are designed to ensure a secure connection but sometimes, factors like debris or improper alignment can affect charging. Here are a few troubleshooting steps that might help. Ensure the charging case is properly closed. Clean the charging contacts on the earbuds and the case. Make sure you are charging the case with a compatible Samsung charger. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this peresists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
There are not comfortable
on February 20, 2025
Posted by: Rafael Arias
Verified Purchase:Yes
I have tried the three gummies the headphones come with and I still drop them in the gym. The technology is fantastic, but they are not comfortable.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 21, 2025
Hi Rafael! Thank you for sharing your detailed feedback on the Galaxy Buds3 Pro. We're thrilled to know that you appreciate the technology and features we've integrated into these earbuds. Our team dedicated countless hours to ensure the best possible listening experience. We understand the importance of a perfect fit, especially during active use. Since you've tried all the included ear tips, we recommend using the fit test feature on the Samsung Wearable app. It can help you find the ideal fit for your ears. Our Samsung Support team is also here to guide you through this process and ensure you get the most out of your Galaxy Buds3 Pro. If you have any further concerns or questions, please be sure to reach out to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great Quality but not a good fit for small ears
on February 21, 2025
Posted by: Sai Kiran
from NY
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is superb, but the fitting is not good, I have small ears so even changing to the small size tips didn't gave me good fit, they are loose and are falling off frequently even when I'm walking. No question of wearing them while running or during workouts. So I have to buy third party ear tips of XS size to get better fit. Samsung should include XS tips or improve their design for better fit for all ear sizes.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 21, 2025
Thank you for your detailed feedback about the Galaxy Buds3 Pro, Sai. We’re glad to hear that you appreciate the superb sound quality! We understand that finding the perfect fit is crucial for enjoying your audio experience fully. We recognize that everyone’s ear shape is unique, and we continuously strive to improve our product designs to accommodate a wide range of ear sizes. Your concern about the fit with small ear tips is important, and we appreciate you sharing it. We're constantly exploring options for additional ear tip sizes to ensure all users can have a comfortable and secure fit while enjoying their music or calls. In the meantime, we're glad you're finding the tips you have helpful. We value your input, and it will certainly be taken into account as we work towards enhancing the overall experience for all Galaxy Buds users. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Charging issues
on February 21, 2025
Posted by: Seth
from NY
Expertise:Intermediate
Verified Purchase:Yes
The main issue is that the buds don't always charge. This is a well known issue and everyone complains about the right bud not charging properly.
The cold makes the charging even worse. My buds pro 2 I could leave in the car all the time, even in winter without any issues. These will kill the charge in the cold so when you grab them, the battery is dead.
They look quite cheap too, like I got them from the gas station omw to the gym.
Other than that, the buds are amazing lol.
1 star because of the battery is always dead, they are useless.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Seth. We understand how important it is for your earbuds to charge correctly and be ready for use whenever you need them. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to a total of 30 hours with a fully charged case. Here are some steps that might help enhance your charging experience. To ensure the best performance of your Galaxy Buds3 Pro, start by checking for software updates and confirming that both the earbuds and the Galaxy Wearable app are running the latest version. Next, clean the charging contacts on both the earbuds and the case to remove any dirt or dust, as these can interfere with charging. Make sure the earbuds are properly seated in the charging case; you should hear a slight click indicating they are securely in place. Finally, avoid exposing the earbuds to extreme temperatures, as this can affect battery performance. Always charge them in a moderate environment for optimal results. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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