Customer reviews from https://www.asus.com
ASUS - TUF A16 FA607NUG-WH73 16" AMD Ryzen 7 7445HS RTX 4050 16GB DDR5 512GB PCIe SSD WIN 11 Home - Gray
Average customer rating
4.5
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
55
4 Stars
11
3 Stars
4
2 Stars
2
1 Star
4
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for ASUS - TUF A16 FA607NUG-WH73 16" AMD Ryzen 7 7445HS RTX 4050 16GB DDR5 512GB PCIe SSD WIN 11 Home - Gray
Posted by: Jimmy D
Frequency of use:Daily
Verified Purchase:Yes
Tends to freeze coming out of sleep mode. Restart is necessary.
Response from https://www.asus.comBy Chantae, CLM, December 25, 2025
Dear Jimmy D,
Thank you for sharing your experience with the ASUS FA607NUG Gaming Laptop. We sincerely apologize for the inconvenience caused by the system freezing when resuming from sleep mode. We understand how disruptive this can be and regret the frustration it has caused.
To help resolve the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2512010710-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Thank you for sharing your experience with the ASUS FA607NUG Gaming Laptop. We sincerely apologize for the inconvenience caused by the system freezing when resuming from sleep mode. We understand how disruptive this can be and regret the frustration it has caused.
To help resolve the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2512010710-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Written by a customer while visiting https://www.asus.com
Posted by: itsnotrachhh
Frequency of use:Daily
Verified Purchase:Yes
Going from an Apple device to a Microsoft is difficult. I have found the battery life to be extremely short, which is a major inconvenience. The keyboard lights are great when your using the computer, but they flash when your computer is idle. I have struggled with familiarizing myself with all of the features, there's so much to re-learn.
Response from https://www.asus.comBy CLM, December 23, 2025
Dear Itsnotrachhh,
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing difficulty operating WINDOWS 11, and your disappointment with the short battery life and the keyboard lights flashing when the laptop is in idle mode. If this is your first experience with WINDOWS 11, we recommend that you go visit Microsoft's Knowledge Base on tips on how to navigate smoothly within the OS: https://support.microsoft.com/en-us/meetwindows11. To improve or prolong the battery charged time, please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if this laptop is running with the most Windows, drivers and BIOS update. Updates for this laptop are available at: https://www.asus.com/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-a16-2024/helpdesk_download?model2Name=FA607NUG. Additionally, no third-party battery draining applications are running in the background if not in use. The flashing keyboard light when the laptop is idle can be disabled in the Armoury Crate utility software.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing difficulty operating WINDOWS 11, and your disappointment with the short battery life and the keyboard lights flashing when the laptop is in idle mode. If this is your first experience with WINDOWS 11, we recommend that you go visit Microsoft's Knowledge Base on tips on how to navigate smoothly within the OS: https://support.microsoft.com/en-us/meetwindows11. To improve or prolong the battery charged time, please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if this laptop is running with the most Windows, drivers and BIOS update. Updates for this laptop are available at: https://www.asus.com/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-a16-2024/helpdesk_download?model2Name=FA607NUG. Additionally, no third-party battery draining applications are running in the background if not in use. The flashing keyboard light when the laptop is idle can be disabled in the Armoury Crate utility software.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Kevenbakon463
Frequency of use:Daily
Verified Purchase:Yes
Love it plenty of power for gaming and everything i would need to do while away from my desktop. It games well and works well with vivado and i really needed that.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
until now working fine , with the RGB lighting, Hot key functions
Written by a customer while visiting https://www.asus.com
Posted by: MOFRIC
Verified Purchase:Yes
It’s awesome. It works great runs everything far better than consoles that are similarly priced. This is my first gaming laptop, and I’m highly satisfied with my purchase as I came from Xbox and PlayStation and this thing blows them both out of the water.
Written by a customer while visiting https://www.asus.com
Posted by: Roodedogg
Verified Purchase:Yes
It would be very helpful if there was a whole list of how-to's to set up certain aspects. Like navigating to the gaming area and start off with some free to play non subscription games, how to navigate the "crate", how to changes keyboard colors. Things like this would save us newbies hours.
Written by a customer while visiting https://www.asus.com
Posted by: lawb
Verified Purchase:Yes
machine is good i have a second larger SSD to install but would really like to increase the memory as 16 gb is always running at 65-70%. too bad memory is crazy expensive right now
Written by a customer while visiting https://www.asus.com
Posted by: Jason Octa Seeker
Frequency of use:Daily
Verified Purchase:Yes
The look and design is great. Finding one that AMD CPU and have what I wanted was frustrating.
Written by a customer while visiting https://www.asus.com