Customer reviews from intexcorp.com
Intex - 2,650 GPH 16" Krystal Clear Saltwater System and Sand Filter Pump
Average customer rating
2.7
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
3
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
4
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for Intex - 2,650 GPH 16" Krystal Clear Saltwater System and Sand Filter Pump
Posted by: chad
from North Dakota
Gender:Male
Verified Purchase:Yes
The system itself is great. Just hope this pump last longer than the original that came with the pool. That one only lasted two seasons. (12 hrs. A day 5 months per year.) stored in heated garage in the off season. Bearing on the fan side locked up. Buddies same system is 4 years old still going strong, hopefully this one lasts longer than the original. I will say this sand/salt system is far superior to the cartridge filter systems I’ve had in the past. Longevity experience is the reason for three stars.
I would recommend this to a friend!
Response from intexcorp.comBy Intex Consumer Service, July 1, 2026
Thank you for your feedback. We’re glad to hear you’ve enjoyed the performance of the sand/salt system. We understand your concerns regarding longevity and appreciate you sharing your experience.
Please note, this unit includes a Limited Manufacturer Warranty valid for 2 years from the date of purchase. For additional details regarding warranty coverage, please contact our Customer Service team at intexcorp.com or 310-549-8235.
Please note, this unit includes a Limited Manufacturer Warranty valid for 2 years from the date of purchase. For additional details regarding warranty coverage, please contact our Customer Service team at intexcorp.com or 310-549-8235.
Written by a customer while visiting intexcorp.com
Customer Rating
1
"LOW SALT" ALERT COMING ON IN ERROR
on May 24, 2026
Posted by: Unhappy Jack
from Saint Helena Island, S.C.
Gender:Male
The "low salt" alert keeps coming on even though the salt is at the recommended level of 3500ppm. And when this happens it stops making chlorine, so now I have to buy chlorine and add it by hand.
MAYBE they will reach out to me with a solution?
MAYBE they will reach out to me with a solution?
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, June 4, 2026
We’re sorry for the issue with the “low salt” alert. Intex stands behind the quality of our products and appreciates the opportunity to help. To better assist, please contact us via chat at intexcorp.com or by phone at 310-549-8235, Monday through Friday, 8:30 AM to 5:00 PM PST.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Garbage
on January 6, 2026
Posted by: edd
from Lockhart Texas
Gender:Male
It died after 3 years just before the winter. To replace the motor it's almost as expensive as buying a new combo. As usual with Intex quality is very poor.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, January 7, 2026
Thank you for your feedback. We’re very sorry you had this experience and understand how frustrating it is when a product doesn’t meet expectations. We appreciate you giving us the opportunity to hear your concerns.
Written by a customer while visiting intexcorp.com
Posted by: Jim
Verified Purchase:Yes
Great product would buy again water circulates big time in the pool
I would recommend this to a friend!
Response from intexcorp.comBy Intex Consumer Service, September 10, 2025
We’re so glad you’re enjoying our product! If you ever need assistance, you can reach us via chat at intexcorp.com or by calling 310-549-8235. Our team is always here to help!
Written by a customer while visiting intexcorp.com
Customer Rating
2
2 years and it's failing?
on June 22, 2025
Posted by: Adam
from TN
Gender:Male
Got 2 years use and now the pump shuts off and resets every 10 seconds. Of course this happens a couple months after my warranty is up. What a rip off. I kept it stored in my climate controlled garage during winter. Never really over used it with free pump mode or boost mode. And still just get 2 years. Some terrible manufacturing just to rip off customers and get more money.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 17, 2025
We’re sorry to hear about the issues with your pump. We appreciate your feedback and will share it with our team as we work to improve product durability and customer experience.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Terrible product, do not buy! Run the other way!!!
on July 19, 2024
Posted by: Unsatisfied customer
Bought the sand filter and saltwater system 14 months ago and used for 4 months when the electrode failed. Conveniently, this single part only has a 1 year warranty, and is 2/3 the cost of the whole system. Certainly will be the last piece of Intex equipment I buy. If you’re thinking about an Intex saltwater system, don’t. Run the other way!
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, December 20, 2024
We're sorry to hear about your experience. The titanium electrode is covered under a 1-year warranty. We understand your frustration and appreciate your feedback.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Only lasts one year
on July 6, 2022
Posted by: Anonymous
Quality is terrible. I've had to replace the control module/motor twice after one year each. the motor works fine, but the module that controls the salt processing fails far too quickly. My pump is in a pump house and out of the weather, but that doesn't seem to matter. When it works -its great, but doesn't last
Written by a customer while visiting intexcorp.com
Customer Rating
5
Works great
on June 19, 2021
Posted by: Flores
This was an upgrade to the pump I received with my pool. More powerful crystal clear water & easy to use. Love it fun in the sun
Written by a customer while visiting intexcorp.com