Customer reviews from intexcorp.com
Intex - 2,650 GPH 16" Krystal Clear Saltwater System and Sand Filter Pump
Average customer rating
2.7
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
4
20%of customers recommend this product.
(
1 out of
5)
Customer Reviews for Intex - 2,650 GPH 16" Krystal Clear Saltwater System and Sand Filter Pump
Customer Rating
1
Only lasts one year
on July 6, 2022
Posted by: Anonymous
Quality is terrible. I've had to replace the control module/motor twice after one year each. the motor works fine, but the module that controls the salt processing fails far too quickly. My pump is in a pump house and out of the weather, but that doesn't seem to matter. When it works -its great, but doesn't last
Written by a customer while visiting intexcorp.com
Customer Rating
2
Great until it dies
on June 15, 2021
Posted by: Michael S
Great product that we used for few months last year. We started it up this year and everything seemed to be fine until the first storm (the filter was off at that time). Even though the filter is under the roofed area, the water has made its way to the pump and after drying it for three days in a row it started but the display is gone.
Intex crew is not responding to my inquires.
Moral of the story - keep your filter covered and out elements, because it is not sealed.
Intex crew is not responding to my inquires.
Moral of the story - keep your filter covered and out elements, because it is not sealed.
Written by a customer while visiting intexcorp.com
Customer Rating
5
Easy peasy
on May 28, 2021
Posted by: Reagan J Yuke
Super easy setup. (although the instructions can be quite intimidating.) Pool is running well :)
Written by a customer while visiting intexcorp.com
Customer Rating
2
2 years and it's failing?
on June 22, 2025
Posted by: Adam
from TN
Gender:Male
Got 2 years use and now the pump shuts off and resets every 10 seconds. Of course this happens a couple months after my warranty is up. What a rip off. I kept it stored in my climate controlled garage during winter. Never really over used it with free pump mode or boost mode. And still just get 2 years. Some terrible manufacturing just to rip off customers and get more money.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 17, 2025
We’re sorry to hear about the issues with your pump. We appreciate your feedback and will share it with our team as we work to improve product durability and customer experience.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Garbage
on January 6, 2026
Posted by: edd
from Lockhart Texas
Gender:Male
It died after 3 years just before the winter. To replace the motor it's almost as expensive as buying a new combo. As usual with Intex quality is very poor.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, January 7, 2026
Thank you for your feedback. We’re very sorry you had this experience and understand how frustrating it is when a product doesn’t meet expectations. We appreciate you giving us the opportunity to hear your concerns.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Terrible product, do not buy! Run the other way!!!
on July 19, 2024
Posted by: Unsatisfied customer
Bought the sand filter and saltwater system 14 months ago and used for 4 months when the electrode failed. Conveniently, this single part only has a 1 year warranty, and is 2/3 the cost of the whole system. Certainly will be the last piece of Intex equipment I buy. If you’re thinking about an Intex saltwater system, don’t. Run the other way!
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, December 20, 2024
We're sorry to hear about your experience. The titanium electrode is covered under a 1-year warranty. We understand your frustration and appreciate your feedback.
Written by a customer while visiting intexcorp.com
Customer Rating
4
krystal salt system
on May 29, 2021
Posted by: Anonymous
would have gave it a 5/5 but should come with adapter for standard pool plumbing (skimmer )
Written by a customer while visiting intexcorp.com
Customer Rating
5
Works great
on June 19, 2021
Posted by: Flores
This was an upgrade to the pump I received with my pool. More powerful crystal clear water & easy to use. Love it fun in the sun
Written by a customer while visiting intexcorp.com