Customer reviews from intexcorp.com
Intex - 2,650 GPH 16" Krystal Clear Saltwater System and Sand Filter Pump
Average customer rating
2.5
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
5
17%of customers recommend this product.
(
1 out of
6)
Customer Reviews for Intex - 2,650 GPH 16" Krystal Clear Saltwater System and Sand Filter Pump
Customer Rating
1
Only lasts one year
on July 6, 2022
Posted by: Anonymous
Quality is terrible. I've had to replace the control module/motor twice after one year each. the motor works fine, but the module that controls the salt processing fails far too quickly. My pump is in a pump house and out of the weather, but that doesn't seem to matter. When it works -its great, but doesn't last
Written by a customer while visiting intexcorp.com
Customer Rating
2
Great until it dies
on June 15, 2021
Posted by: Michael S
Great product that we used for few months last year. We started it up this year and everything seemed to be fine until the first storm (the filter was off at that time). Even though the filter is under the roofed area, the water has made its way to the pump and after drying it for three days in a row it started but the display is gone.
Intex crew is not responding to my inquires.
Moral of the story - keep your filter covered and out elements, because it is not sealed.
Intex crew is not responding to my inquires.
Moral of the story - keep your filter covered and out elements, because it is not sealed.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Terrible product, do not buy! Run the other way!!!
on July 19, 2024
Posted by: Unsatisfied customer
Bought the sand filter and saltwater system 14 months ago and used for 4 months when the electrode failed. Conveniently, this single part only has a 1 year warranty, and is 2/3 the cost of the whole system. Certainly will be the last piece of Intex equipment I buy. If you’re thinking about an Intex saltwater system, don’t. Run the other way!
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, December 20, 2024
We're sorry to hear about your experience. The titanium electrode is covered under a 1-year warranty. We understand your frustration and appreciate your feedback.
Written by a customer while visiting intexcorp.com
Customer Rating
4
krystal salt system
on May 29, 2021
Posted by: Anonymous
would have gave it a 5/5 but should come with adapter for standard pool plumbing (skimmer )
Written by a customer while visiting intexcorp.com
Customer Rating
5
Works great
on June 19, 2021
Posted by: Flores
This was an upgrade to the pump I received with my pool. More powerful crystal clear water & easy to use. Love it fun in the sun
Written by a customer while visiting intexcorp.com
Customer Rating
5
Easy peasy
on May 28, 2021
Posted by: Reagan J Yuke
Super easy setup. (although the instructions can be quite intimidating.) Pool is running well :)
Written by a customer while visiting intexcorp.com
Customer Rating
1
Beware!
on September 16, 2024
Posted by: edd19557
Gender:Male
Useless warranty, essential part which doesn't last is unavailable (Titanium Electrode).
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, November 21, 2024
We apologize for the inconvenience regarding the out-of-stock titanium electrode. For questions about the warranty or further assistance, please contact us at 1-800-234-6839 or via chat at intexcorp.com. We're here to help and appreciate your feedback.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Stopped worked after 4 month
on March 15, 2025
Posted by: Dainis
from Latvia
Gender:Male
I bought this filter in Latvia at the DEPO store. It didn't even last one summer. In the warranty repair, they said there was sand inside (even though it’s a sand filter) and hair (since people swim in the pool). They also referred to the technical documentation, claiming that the filter was used against the regulations—meaning outdoors. Never mind that this filter is meant for an outdoor pool. It turns out that the filter can only be used indoors or under a shelter, where it won’t be exposed to rain, pool splashes, or anything similar. You can also see in other comments that people had the same problem as I did—it would regularly shut off and eventually stopped working completely. It seems that the automation doesn’t function properly. In short, if this filter breaks after one summer, the warranty will be completely useless, as there are plenty of reference points for why they won’t repair it under warranty. In the end, I didn’t even understand what the real issue was—whether it was the sand in the filter or the fact that water got into it. It seems like they wrote down every possible excuse just to avoid repairing it.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, April 3, 2025
We’re sorry to hear about your experience. We understand your frustration and would like to assist you in locating a service center near you. Please contact us via chat at intexcorp.com or call 310-549-8235 for further support. We appreciate your feedback.
Written by a customer while visiting intexcorp.com