Customer reviews from https://www.asus.com
ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM -NVIDIA GeForce RTX 5070 - 2TB SSD - Eclipse Gray
Average customer rating
4.4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
7
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM -NVIDIA GeForce RTX 5070 - 2TB SSD - Eclipse Gray
Posted by: Efe ahmt
Verified Purchase:Yes
I am very disappointed with this laptop. I have owned it for about 8 months and have only used it around 8–10 times. Despite such light use, the display suddenly developed a serious problem and stopped working properly. For a laptop at this price point, I did not expect to experience a major hardware issue after so little use. I am currently having it repaired under warranty, but this experience has made me concerned about its long-term reliability.
No, I would not recommend this to a friend.
(click to see the video)
Response from https://www.asus.comBy CLM, October 5, 2026
Dear Efe Ahmt,
Thank you for your comment.
We certainly understand your disappointment with the quality of the laptop and the inconvenience this may have caused if the display developed a serious problem. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment with the quality of the laptop and the inconvenience this may have caused if the display developed a serious problem. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Mark D.
Frequency of use:Daily
Verified Purchase:Yes
Great product, this is my fifth ASUS laptop and I use them every day.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Charlie
Frequency of use:Daily
Verified Purchase:Yes
[This review was collected as part of a promotion.] Coming from an old Alienware R17
Much needed upgrade. Beautiful screen, silky smooth refresh rate, has been able to play anything I throw at it.
Much needed upgrade. Beautiful screen, silky smooth refresh rate, has been able to play anything I throw at it.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I’ve been very impressed with the capabilities of two ASUS 18” gaming laptops. Smooth performance, virtually trouble-free. I’d highly recommend this gaming laptop for the average home-gamer.
Written by a customer while visiting https://www.asus.com
Customer Rating
4
Great Laptop, proprietary DC plug is bad idea.
on April 20, 2026
Posted by: Mr Bo
Frequency of use:Daily
Verified Purchase:Yes
Love the laptop, but power cord sucks! Too short!!
Written by a customer while visiting https://www.asus.com
Posted by: Sam02
Frequency of use:Daily
Verified Purchase:Yes
It’s an amazing gaming computer, it is one of the best
Written by a customer while visiting https://www.asus.com
Customer Rating
4
Excellent performance, keyboard very hard to see
on March 22, 2026
Posted by: LMcE
Frequency of use:Daily
Verified Purchase:Yes
ASUS really screwed up with this laptop. The keyboard symbols on the number keys are absolutely unreadable even when the backlight is set to white. Great performance but have a magnifying glass handy if you use those keys. I have good eyesight and do use those keys.
Written by a customer while visiting https://www.asus.com
Posted by: Lynniea
Frequency of use:Daily
Verified Purchase:Yes
Great for gaming and the features are fantastic, love the light up keyboard, large screen and the ease of accessing the features that I need on my laptop.
Written by a customer while visiting https://www.asus.com